leading people

21st Century Leadership

Aims of the ModuleAims of the Module

 To create an appreciation of the importance of good

communication in the context of school leadership.

To communicate with honesty and clarity, both verbally and non verbally

To increase self awareness and skills for good communication.

To encourage positive relationships between the Principal and all of the school partners.

 .

21st Century Leadership

21st Century Leadership

The joy of working with people

Understanding the School as an Understanding the School as an OrganisationOrganisation

Complex and uncertainGoals are ambiguousMyths, rituals and ceremonies are

importantOpen and organicInteractive decision makingRole switching is common

21st Century Leadership

What is central to leading people?

What is central to leading people?

Communication

Delegates

Manages

Negotiates

Makes Decisions

Plans

Leads

Interacts/Teaches

Sets Targets

Making an Impression:Making an Impression:

Verbal 20%

Non Verbal 80%

LanguageTone of Voice

Facial ExpressionsEye ContactPauses and GesturesStance and MovementClothing

21st Century Leadership

21st Century Leadership

Ineffective CommunicationIneffective Communication

What happens when there is effective communication ……

21st Century Leadership

An Effective CommunicatorAn Effective Communicator

What is my communication style?

21st Century Leadership

Communication StylesCommunication Styles

Openly Aggressive Assertive

Passive Aggressive Passive

THOUGHT GIVEN TO OTHERS

I am direct in expressing MY needs, wants & opinions; I give no thought to others.

I WIN, YOU LOSE

I ensure indirectly that everyone knows my needs, wants & opinions & understand they take precedence.

I LOSE, YOU LOSE

I do not express my needs, wants & opinions directly.

I put others’ needs above my own.

I LOSE, YOU WIN

I express clearly MY needs, wants & opinions in a way which is

considerate of others.

I WIN, YOU WIN

High

High

Low

Low

DIRECTNESS

Key Characteristics of Key Characteristics of Good Interpersonal CommunicationsGood Interpersonal Communications

Genuineness: What you see is what you get

Empathy: Stand in the other person’s shoes

Positive Regard: Value the person - listen!

21st Century Leadership

21st Century Leadership

ACTIVE LISTENING EXERCISEACTIVE LISTENING EXERCISE GROUPS OF THREE PERSON 1 speaks for 1 minute on any topic they feel

passionate about

PERSON 2 Listens for the factual information – 1 minute feedback

PERSON 3 Listens for the emotions being expressed – 1 minute

feedback

FEEDBACK

ACTIVE LISTENING EXERCISEACTIVE LISTENING EXERCISE

One person in the room speaks for 2 minutes on any topic she/he feels passionate about.

Group 1 Listens for the factual information Group 2Listens for the emotional undertones. Group 3Watches for body Language. A reporter from each group gives the group’s

observations after4 minutes deliberations 4 minutes feedback.

21st Century Leadership

““Most people do not listen with the Most people do not listen with the intent to understand; they listen with the intent to understand; they listen with the intent to reply.They’re filtering intent to reply.They’re filtering everything through their own paradigms, everything through their own paradigms, reading their autobiography into other reading their autobiography into other people’s lives.”people’s lives.”

Stephen Covey Stephen Covey

21st Century Leadership

Emotionally Literate ListeningEmotionally Literate Listening

        Empathic listening is fundamental to demonstrating concern as a leader. The following six negative listening habits prevent us from being good listeners. Monitor your listening habits over the next number of weeks and if you are guilty of using any of these poor listening habits, tick the box next to it.

The Faker The Interrupter

The Logical Listener Doing One Better

The Rebuttal MakerThe Advice Giver

21st Century Leadership

21st Century Leadership

Empathy means putting yourself in other people’s shoes without

throwing away your own

Good Communication – with Good Communication – with whom?whom?

21st Century Leadership

Principal

Students Parents

All staffOthers, (media)

Good CommunicationGood Communication

21st Century Leadership

How?

Modes of Communication: In-houseModes of Communication: In-houseFortnightly notice

whiteboardToday notice whiteboardWeekly meetingsNotice in staff post boxesDesignated notice boardsMemosIntercomTexting/EmailingPhone Calls/ FaxTV screens in

corridors/staffroom

InterviewsE portal messagingCirculars/ReportsAdvertisements/PostersNoticesNewslettersSchool P.R.O.Staff HandbookHome School LiaisonInduction bookletPhone treeMBWA/person to person

21st Century Leadership

Concluding ReflectionConcluding Reflection

Choose two key messages which you picked up from this session.

How might they be of use to you in your new role?

21st Century Leadership

Golden RulesGolden Rules

Listen and listen wellBe yourselfBanish negativityBe as interesting and interested as

possibleKeep your people satisifiedBe visibleAdmit your mistakesTake care of yourself! You can’t do

everything.

21st Century Leadership