leading vs. managing in safety - isnetworld
Post on 06-Jan-2022
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Ground Rules • Don’t Take Copious Notes • Ask Frequent Questions • Give Feedback • Active Thinking • Feel Free to Disagree • Share Examples
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P E A C E
Ground Rules
• Don’t Take Copious Notes • Ask Frequent Questions • Give Feedback • Active Thinking • Feel Free to Disagree • Share Examples
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Setting the Stage
• Successful Organizations • Attributes of a Leader and Manager • Your Management Style • Traps of a Leader and Leadership Behavior • Role of Senior Leadership
Successful Organization (CEO’s Who “Get It”)
• Craig L. Martin, President & CEO – Jacobs – Values “Three core values that shape our conduct… 1. Our relationship
with clients, 2. Profitable growth, 3. The people who make us successful… BeyondZero® goes beyond rules, policies/procedure to promote a genuine Culture of Caring…”
– Leadership “Our leadership strives to instill the value of safety on a personal level, both intellectually and emotionally. We work constantly to reinforce a culture in which employees feel a true sense of caring for one another’s safety… and are comfortable enough to intervene whenever necessary”.
– Accomplishments “Schedules weekly conference calls with senior management…One of the first contractors to establish a total ban on cell phone use while driving, including both handheld and hands-free devices”.
National Safety Council, Safety & Health Magazine, Feb. 2014 (pg. 35)
• Elane Stock, President – Kimberly-Clark Professional – Modeled Behaviors “Our leaders are personally committed…
This transition was grounded in a belief that safe behaviors should be modeled at every level, providing comprehensive approach to our company’s operational focus, systems, and tools”.
– Feedback “…Our employees are empowered to provide feedback for our safety programs”.
– Accomplishments “…Personal goal to visit every plant around the globe each year and meet with local site leaders to understand each mill’s safety performance and challenges, while taking time to listen one-on-one to line workers”.
National Safety Council, Safety & Health Magazine, Feb. 2014 (pg. 39)
Successful Organization (CEO’s Who “Get It”)
• Dwayne A. Wilson, President & CEO – Savannah River Nuclear Solutions – Measuring Safety “We also pay close attention to our behavior
based safety and management field observations statistics. These are the leading indicators that really indicate when we need to take action”.
– Accomplishment “Developed a safety initiative that unified not only organization employees, but also all contractors at the site…”
– Challenge(s) “I think the secret is to keep it fresh and never become complacent. We need to do a better job of sharing lessons learned at all levels…and involve all employees in the observation programs”
National Safety Council, Safety & Health Magazine, Feb. 2014 (pg. 40)
Successful Organization (CEO’s Who “Get It”)
Leadership, or Management, or Both?
• Definitions: o To Lead – Causes one to go
with another by holding them by the hand. Has followers.
o To Manage – Be in charge of (a company, establishment, or undertaking). Has subordinates.
Leading
• Experience in leading occurs at subtle moments in life.
• Embrace the moments of profound leadership. • Leaders do not accept credit for their
work/efforts • Give credit where it’s due • Leaders are willing to take others under their
wing and are exemplary social people.
Attributes of a Leader
• Integrity • Trustworthy • Honest • Reasonable • Realistic • Approachable • Social
• Aware • Goal-oriented • Respectful • Humble/Sense of
Humility • Reliable • Open-minded • Accepting
Top 3…
1. Integrity: Nothing speaks sound leadership more than integrity. Being who you are on the outside because that is who
you are on the inside. “What you see is what you get”; no hidden agenda. Be true to yourself and all else will follow.
• Other attributes that can develop through integrity
include: o Open-mindedness o Acceptance o Respectful
Top 3… 2. Sociability: Become embraced by the presence of others. When becoming more sociable, the individual
characteristics begin to appear. You are capable to bring out the best in others.
Sometimes awkward (depending on the situation/environment), but that is the challenge
Being able to feed off of other’s energy People in life have meaning; You believe you can make a
difference in his/her life or learn from that individual.
• Other attributes that can develop: o Approachable o Awareness o Trustworthiness
Top 3…
3. Humble/Sense of Humility: The most defining quality/attribute of a leader. When someone is humble and giving up credit for their
part, this is the defining moment in their ability to lead. No sense of arrogance, pride, greed, or blissful
ignorance is displayed.
• Other attributes that can develop: o Acceptance o Goal-Oriented o Sense of self-worth, and other’s self-worth
Nelson Mandela: 1918 – 2013
No one is born hating another person because of the color of his skin, or his background, or his religion. People must learn to hate and if
they can learn to hate, they can be taught to love, for love comes more naturally to the human heart than its opposite.
Managing
• When an individual is capable of managing, they have established a model of continuous improvement.
• Individual management takes place with subordinates in an authoritative, transactional style.
• Managers are able to obtain desired behaviors from subordinates and outcomes from a given situation.
• Management takes place inside/outside the workplace.
Not all managers are sound leaders and not all leaders are capable of managing.
Attributes of a Manager
• Listener • Critical Thinker • Logical • Communicative • Speaker • Prepared • Goal-Oriented
• Resourceful • Interpersonal • Arranged • Accountable • Confident • Consistent • Positive, yet
realistic
Top 3…
1. Communicative: Communicating effectives. Exhibited through written, verbal,
and physical language. Able to get their point across in an effective manner without
losing its credibility and importance. Capable of rephrasing a concept for others to understand. Clear, concise, and direct
• Other attributes that can develop:
o Active listening o Effective speaking o Detail oriented
Top 3…
2. Consistent: Maintenance of a uniform message. Similar to integrity of a leader because you are being a
constant through your actions/words. Capable of making direct-steady decisions. Flexibility and open to ideas
• Other attributes that can develop:
o Time management o Problem-solving o Organized
Top 3… 3. Coach Capable of giving a person true honest feedback on all
types of opportunities. Able to provide an individual with positive reinforcement,
yet effective corrective feedback to achieve a desired behavior/outcome. Gives others an opportunity to experiment, make
mistakes, then build.
• Other attributes that can develop: o Accepting o Prepared o Positive, yet realistic
Your Management Style
1,9 9,9
5,5
1,1 9,1
Concern for Task
Conc
ern
for P
eopl
e
The Country Club Team Management
Impoverished Produce/Task Management
Middle of the Road
(Reference: Samuel Gualardo, Corporate Safety Management, ASSE)
Each Management Style…
• Review Informational Sheet
Safety Leadership
• Step 1: Follower-ship – Unselfish Humility – Unconditional Commitment – Respect to Supervisors – Demonstrate Initiative – Loyal to ALL; service to others
Reference: Steps 1 & 2, Sam Gualardo, ASSE, Corporate Safety Management
Safety Leadership
• Step 2: Trust-building – Talk straight/direct; being honest and truthful – Respect everyone, including those who cannot help
you – Create Transparency – Accept Responsibility – Apologize quickly and right wrongs; swallow pride
Reference:
Steps 1 & 2, Sam Gualardo, ASSE, Corporate Safety Management
Traps of Leadership & Lost Credibility…
• When a leader gets distracted • When a leader stops caring • When a leader stops growing • When a leader becomes arrogant • When a leader fails to delegate • When a leader’s ethics are questioned
Leadership Behavior: Seven E’s for Safety Excellence
• Establish Expectations • Engineering Support • Exemplary Behavior • Educate Employees • Enable Employees • Encourage Employees • Evaluate Effectiveness ASSE, Professional Safety, Culture & Leadership, Jun 2003; Earl Blair
Effective Leaders & Managers
• Aim to make an impact in the followers’ or subordinate’s lives.
• Become inspirational to individuals and are looked up to.
• Capable of transforming an individual’s way of thinking and broadens their horizons.
Effective Leaders & Managers
• You know you have been effective when you see the sheer pleasure of a person’s life, yet not taking credit.
• Facilitate and guide others, yet seek guidance and advice from like leaders and managers.
Senior Leadership’s Influence on Safety Culture
• Behavior • Management effectiveness • Ability to lead and drive followers to success • Vision of safety
Zero Index – Colin Duncan Reference
“the first words out of every leader’s mouth will need to reinforce the message that safety is not a ‘priority’ – it
is a core value. Priorities change based on shifting business exigencies, values do not…Keep in mind that
everyone in the organization is evaluating the depth of your commitment based on their interpretation of the message. Be specific, be unambiguous, and integrate
your safety message into every communication”.
Role of Senior Leadership in Safety
• Make safety personal – show through actions • Demonstrate a concern for the employees • Oversee the model of continuous
improvement • Participate in the larger scope of the safety
process • Integrate safety and maintain integrity
For Further Information…
• Feel free to contact me at – bashir.zayid@rci-safety.com – 708.646.9996 – mobile
• Bashir’s Blog:
http://www.rcisafety.com/references/bashir-zayid's-blog
• OHS Online:
http://ohsonline.com/Blogs/The-OHS-Wire/2013/12/Making-a-Change-by-Means-of-Effective-Communication.aspx
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