lecture 2 comm202

first skills matrix attemptSkill Experience Situation Task Action Result Link

Leadership Sales Associate @Nike Store

There was a rush on Christmas Eve, my manager went home sick

People were abandoning sales and the line-ups were really long

I told everyone to move to their own stations and had the experienced cashiers take the line-ups.

$20,000 in sales

Skills Matrix First Attempt

second draftSkill Experience Situation Task Action Result LinkSales Associate @Nike Store

Christmas Eve Rush, manager went home sick, usually our largest sales day of the year, but new SportsCheck had opened in the mall down the street and we feared losing customers

Our line up were getting long and customers began abandoning their intended purchases in the line up. We usually have a one sales rep to one customer policy, but even after calling in extra staff, we couldn’t meet demand

I proposed that we move to a “zone defense” strategy and placed different people in their areas of expertise. Because I had built strong relationships with my team and had gotten to know their strengths, I was able to delegate tasks efficiently. Two people who were great cashiers took cash full time, I ran women’s shoes, another rep ran men’s shoes, etc. and then directed our customers to the check out once we had made the sale.

Moved customers quickly through the store, had much shorter line up, and had a record high Christmas Eve with over $20,000 in sales (almost double the previous year)

Shows my ability to lead in times of stress and not only survive, but thrive

Lead

ersh

ipSkills Matrix Second Draft

STUDENT ADVISORY COMMITTEE

Email: comm202@sauder.ubc.ca by Friday Jan 20th with your tutorial section, TA’s name, a bit about yourself and why you

are interested in being a committee member and/or if you would be interested in leading the group with a TA mentor