leveraging mobility in unified communications

Leveraging Mobility in Unified Communications to transform the way enterprises communicate

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Historically…

…collaborative communications required extensive manual resources, tended to fade quickly,

and suffered from thermal issues

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Which lead to: the first Operator transcription…

the first device carrier…

And, inevitably, to the first conference call

First Military Mobile Communications….

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But the invention of Marconi’s radio provided mobile communications greater horsepower

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In the 1950’s we were shown the future…

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And in 1973, that future arrived(with a heavy thud)

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Leading to Today’s Mobile World

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Communications Get “Smart”(phones)

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What IT faces today:

You have an increasingly mobile and distributed work force and the traditional 9-5 job is becoming a thing of the past.

You need to provide the tools/services to your work force to allow them to communicate and collaborate anytime, anywhere.

BYOD: IT increasingly no longer has the tools, time or exclusivity that it once had

Security is the primary barrier to widespread mobile deployments in the enterprise.

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Mobile Solution Deployment

Did the solution provide an effective means to conduct business?

Was the connectivity stable?

Was Support available?

ROI

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High Impact Areas

Ease of access to data

Retrieve

Share

Quick and convenient means for communication access

Audio

Video

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How do you spell UC?

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Call control

Unified messaging

Conferencing/collaboration

Presence/IM

Video

Speech control

PBX integration

Mobility

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Mobile Collaboration Services & Conferencing Driving UC ROI

“UC is a Concept – Not a Product”- Brent Kelly article on UC – No Jitter

Weekly

Enterprise Segment Impact

Best-in-Class companies show an approximate 35 percent increase in productivity for those workers on the road

Best-in-Class organizations with mobile messaging and collaboration capabilities saw an overall 40 percent increase in employee productivity

Best-in-Class organizations also achieved a 23 percent increase in customer retention (compared to a 5 percent increase for Industry Average)

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2014: Smartphone / Tablet UC Applications

Voice Over IP Desktop Features:Extension dialing – Transfer – Directory Queries – Automatic Network Handover – Voice Notes

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Sales Force Automation:Manage Customers – Support – Sales – Marketing - Budgets

Help Desk

Help Desk Management:Manage customer interaction – Knowledge base – Portal – Problem Management - Change Management

100 + UC Mobile Apps on iTunes

Demand for Custom Mobile App Development Continues to Grow

Chorus Call MeetMePersonalize Conference Settings

One Touch Dialing

Stored Conferences

Support for iOS, Android, Blackberry

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Unified Communications as a Service

Highly standardized, integrated, permanently updated, and ready to go service

Enhances productivity and accelerates business processes and decision-making while lowering costs.

The shift from on-premises to cloud-based unified communication model will be the key driver for unified communication to grow in the future.

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Compunetix Total Solution Environment

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MultiprotocolRoom

Systems

Enterprise Focused IntegratedAudio, Web & Video

(Sonexis ConferenceManager)

Mobile/Tablet

Endpoints

Desktop

Endpoints

Collaboration

Endpoints

EVERGREEN™ MCU

Streaming

CSP & Large Enterprise Focused Voice/Web

Collaboration Platform(Summit)

Chorus Call Total Solution Initiative

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Premise or Cloud Enablement

IP-Based Video Collaboration

Unlimited Availability

Multi-tenancy Support

Support Any Standards-Based Video Endpoints

No Restrictions Multi-Point or

Concurrent Calls

Subscription-Based Virtual

Ports

Chorus Call: Going Full Mobile Today

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Mobile iOS / Android – Conferencing + MCU Management

Summit & Evergreen - Our Next Generation Infrastructure + Unlimited Companion Desktop SW Client

Presenter - Simple, straight-forward, intuitive, and fully integrated Web conferencing APP with IP Voice

HD Audio - Astonishingly clear high fidelity audio conferencing. Now, HD quality audio can be incorporated throughout the conferencing experience

Help!

Chorus Call: Tomorrow

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Scale – Quality - Gateway – HD Enhanced – Customize & Personalize

H.323 / SIP

Everything

Where No One Has Gone Before“Star Trek speaks to some basic human needs: that there is a tomorrow.” – Gene Rodenberry.”

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"Impossible to see, the future is." – Yoda.”

“I think if you do something and it turns out pretty good, then you should go do something else wonderful, not dwell on it for too long. Just figure out what’s next.” - Steve Jobs

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