leveraging oracle fusion middleware for user experience

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Leveraging Oracle Fusion Middleware for UXLonneke DikmansMaart 2014| Nieuwegein

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Introduction

Agenda● Oracle Fusion Middleware● Creating a great UX● Monitoring● Conclusion

About me● Consultant and Managing partner at Vennster● Specializing in SOA and BPM● Oracle Ace Director● Roots in UX (cognitive science)

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Oracle Fusion Middleware

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Oracle Fusion Middleware | User engagement

Three pillars●WebCenter sites●WebCenter portal●WebCenter content

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Oracle Fusion Middleware

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Oracle Fusion Middleware | BPM

Task oriented or Case Oriented ● Context is known, no need to look for item

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Oracle Fusion Middleware | BPM

Contextual information● Milestones, activity guides, case data

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Oracle Fusion Middleware

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Oracle Fusion Middleware | SOA

Integration ● No need to copy – paste between systems● Foundation for Multi-channel approach● Reuse of functionality in different contexts

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Agenda

● Oracle Fusion Middleware● Creating a great UX● Monitoring● Conclusion

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Creating a great UI | Tools

Discover & Design● UX Direct (templates for personas, user profiles)● Elicit requirements by using the out of the box UIs,

wireframes

Build● Your own GUI using APIs or Customize out of the box GUIs● Using patterns (UX direct)● Decide on personalization and customization (handle with

care)

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Creating a great UI | Tools

Test your experience● Usability testing● Use SCA testing framework to mock responses● Load testing

Improve● Agile development methods really help● Learning by doing

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Agenda

● Oracle Fusion Middleware● Creating a great UX● Monitoring● Conclusion

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Oracle Fusion Middleware

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Monitoring | Levels

Needed on all levels● User engagement ● Business Process management ● Service integration● Database performance● Security

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Monitoring | Users

Needed By different users● Administrators (availability, backup and recovery)● End user (customer, employee)● Manager (operational, tactical, strategic)● Support (incident tracking, trouble shooting, performance)

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Monitoring | Tools

Who What Level

Manager Real user experience insight (dashboard) User engagement

Manager Business activity monitoring (dashboard) BPM (operational)

Manager BI Publisher (reports) BI

Administrator Enterprise manager All

Support Enterprise manager including RUEI All

User Activity guides, process tracking BPM

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Agenda

● Oracle Fusion Middleware● Creating a great UX● Monitoring● Conclusion

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Conclusion

Tooling is available● UX tooling -> vendor agnostic● UX Direct -> templates, links, methodology pointers● Oracle Fusion Middleware -> Enterprise grade

applications

You still need to design it● Generating UI is ok for demos and prototyping● It saves money and reputations in the (not so) long run

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Leveraging Oracle Fusion Middleware for UXLonneke DikmansMaart 2014| Nieuwegein