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Development of a Quality Management System

(QMS) at TUT

A Finnish-HEQC-TUT Project

Dhaya Naidoo

University of Zululand20 October 2008

Directorate of Quality PromotionTel. (012) 382-5085 • Fax (012) 382-5218 • naidood@tut.ac.za • Private Bag X680 • Pretoria • 0001

Directorate of Quality Promotion

Project OverviewInstitutional Context

Merger of 3 Technikons New Institutional Type (UoT) 1st merged UoT Audited by HEQC (2007)

Project Objectives Quality Management Arrangement Self-Assessment and External audit Outcomes inform development of QMS

Directorate of Quality Promotion

Project Implementation Parallel Processes

Institutional arrangements for QM Establishment of a dedicated quality directorate Charter and Mandate

Institutional Self-Assessment External Audit Quality Improvement Plan

Directorate of Quality Promotion

QMS Development Capacity Building

Staff Training Appointment of External Expert (2008)

Policy Environment Policy Approval Monitoring and Evaluation

Electronic Systems Development Policy Tracking Dashboard QMS

QMS rollout

Directorate of Quality Promotion

Quality Management Strategic & Operational

Directorate of Quality Promotion

Strategic approach to quality

A – APPROACH: (doing the right things)

D – DEPLOYMENT: (do the things the right way)

R – RESULTS: (how well did things go?)

I – IMPROVEMENT: (how can we do better?)

Directorate of Quality Promotion

Relationship between approach and framework

Directorate of Quality Promotion

Constraints Organisational Transformation

Merger Institutional Type Organisational Maturity Organisational Cohesion

External Policy Environment Transformation of the HE Landscape HEQF External Audits

Directorate of Quality Promotion

Way Forward Consolidate QM Gains Strategic rather than Compliance QM Institutional Approval and Adoption of

QM Strategy, Policy, System and Approach

Institutional Capacity Building Monitoring and Evaluation