local links | louise russell | november 2014

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Presentation on local links and customer journeys from GOV.UK to council websites. Presented by Louise Russell, Head of Local Links and programme at the Department for Communities and Local Government, at Local Digital Today on 14 November 2014

TRANSCRIPT

overview of

LOCAL LINKS

Louise Russell

The majority of government services are provided locally

There are 140 customer journeys from GOV.UK to local government(England & Wales only)

Additionally,

there are 174 business facing journeys from GOV.UK to local government(United Kingdom)

Apply for collection of large waste items

Councils:

ENGLAND 353

WALES 22

SCOTLAND 32

NORTHERN IRELAND 26

433

103,028 links

100 updates/day on average

Local Direct Application

managed by

Local Direct team in DCLG

& updated by

Council Web teams

Council Web officers access their council data on the secure web site

They can change council details

Use screen based update facilities

Upload spreadsheets for large changes

How are the links stored?

•Each council has 2 unique references: LAid & SNAC code•Each service has a unique identifier in the Local Government Service List(LGSL)•Services are associated with a number of interactions on the Local Government Interaction List(LGIL)•The URL of the service page is also collected

LAId = 11 SNAC = 00AC*LGSL = 528 (special collection of large waste items)

*LGIL = 0 (apply for)*URL= http://www.barnet.gov.uk/info/528/bulky_items_white_goods_furniture_etc/326/bulky_items_white_goods_furniture_etcPlusAuthority tier (3) and service tier (2)

http://404checker.com/404-checker http://tools.seobook.com/server-header-checker/

Monthly health check report

http://www.localdirect.gov.uk/about-us/links-support/

Email alerts

Recent email alerts:

•Bonfire advice and guidance•Firekills campaign

Local connects

1472/0 Find the location of weighbridges (DfT)

1471/8 Find out about funded early education places (DfE)

358/8 Find your local councillors

Recent links for GOV.UK

Seasonal improvement campaigns Cold weather linksAlthough the weather has been kind to us this Autumn, its time to make sure that your winter weather links are up to date. This is especially important over the Christmas and New Year period when people are travelling to see relatives and friends. For this reason it would be great if Scottish councils could update these links as well.

LGSL/IL Description

555/0 report road flooding

558/8 claim compensation for injuries caused byroads or pavements

561/8 find out which roads your council will grit

562/0 request snow clearance for a road, path or cycleway

1140/8 check school closures

1307/8 local services disrupted by severe weather

Open data

Open data

Contact details

louise.russell@communities.gsi.gov.uk

Link support: localdirect@communities.gsi.gov.uk

Website:

http://www.localdirect.gov.uk/

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