local protection, global connection

Local protection, global connection

Presentation to:PT ABC

2

Who We Are…..

The Generali Group is a leading player in the global insurance and financial markets

• 68 countries worldwide • 60 million clients• Over 70 billion Euro of

premiums• 85,000 employees• Over 1.3 billion Euro of net profit

It all began in 1831 in Trieste where Assicurazioni Generali S.p.A. was founded. Today Assicurazioni Generali S.p.A. is::

1st insurer in Italy The biggest Life Insurer in Europe

It has strong financial rating: S&P AA-

Spain4.7%

French7.6%

Germany8.7%

Austria15%

Italy24.9%

Switzerland4.7%

CEE6.9%

China5.8%

Geographic Expansion: Continental Europe and Asia

Indonesia

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What we offerWhat do they say about us….

China Life

CNP Assurance

Zurich Financial Services

Nippon Life

Munich Re

Prudential

Aviva

AIG

Allianz

Generali

ING Group

AXA

- 50,000 100,000 150,000 200,000

126,012

Fortune Global 500 – Year 2010: Worldwide Insurance Ranking

Based on Revenue (in USD Bio)

GENERALI

Forbes Global 2000 – Year 2010: Worldwide Insurance Ranking

Based on Sales (in USD Bio)

China Life Insurance

Travelers Cos

Prudential Financial

Manulife Financial

CNP Assurances

Munich Re

Zurich Financial Services

Prudential

Aviva

Generali

Allianz

AXA

- 20.00 40.00 60.00 80.00 100.00 120.00 140.00 160.00

123.14 GENERALI

Global Employee Benefit Market Share

GENERALI

Source: Ernst & Young 2009 Market share survey

2005 2006 2007 2008 20090.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

19.61% 19.19%

23.13% 23.57%25.70%

Column4 Column3 Column2 GENERALI Column1

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What we offer

Generali Indonesia

Head Office

PT. Asuransi Jiwa Generali Indonesia

Cyber 2 Tower 30th FloorJl. H.R. Rasuna Said Blok X - 5 /13

Jakarta 12950

Key Development Milestone

• Started Operations in January 2009

Strong Risk Based Capital(481% per Juni 2010)

• 110 companies (world best known)• Over 34,500 member

• 560 hospitals in Indonesia• 30 international hospitals (Review)• 80 employee (4 doctors)

Active Companies

Apr-09

May-09Jun-09

Jul-09

Aug-09

Sep-09

Oct-09

Nov-09

Dec-09Jan-10

Feb-10

Mar-10

Apr-10

May-10Jun-10

Jul-10

Aug-10

0

20

40

60

80

100

120

16

110

Active Members

-

5,000

10,000

15,000

20,000

25,000

30,000

35,000

2,442

34,545

(3)Proactive Claim

Management

(2)Speed

ProcessingLong Term

Relationship

Our Business Model

Healthier and Productive

Employees(1) Customized

Solutions

+GEBSupport

Group Medical

Group Term Life

QUALITY OF

SERVICE

Capacity

Free Cover Limit

Serving you better…

3. Easy Tracking Process

1. Easy and Convenience Claim Process

2. Easy and FasterRegistration Process

CashlessSwipe Card

Easy and Convenience Claim Process

Provider Network

Reimbursement to Generali Indonesia

Non Provider Network

Customer Paid to Hospital

Claim Business Process

Verify ID card & Swipe the card

Provide Medical ServicesAdmission Process

Patient Hospital/Clinic Hospital/Clinic

Submit the complete

documentsPayment ProcessVerify documents

14 Working Days 14 Working Days

Hospital/Clinic Generali Indonesia Generali Indonesia

Claim Business Process

Easy and Faster Registration & Tracking Process

Regional Office

Regional Office

Regional Office

HO Insurance Company

Common Practice

Regional Office

Regional Office

Regional Office

DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

Generali Indonesia

Serving you better…

User id

Password

Generali CLICK

xxxxxxxx

ACCEPTED

Regional Office

Regional Office

Regional Office

DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

Generali Indonesia

Serving you better…

CLAIM

POLICY

BILLING

CASH

Regional Office

Regional Office

Regional Office

DIRECT REGISTRATION (Through Generali Indonesia Web - CLICK)

Generali Indonesia

CLAIM

Serving you better…

POLICY

BILLING

CASH

Policy Inquiry Member Registration

Claim Inquiry Claim History

Billing Due Date Billing Tracking

Payment Status Cash Receipt

Serving you better…

Single Point Service To Pharmacy

Claim & Payment Status email to member

Wide provider network 7x24 Hour Call center & Emergency Mobile Phone

Regional Processing Center

Service

Wider Provider Network (515 local and 30 overseas)

Jabotabek : 260

Provider

West Java : 55

Provider

Bali/NTT/NTB : 25 Provider East Java : 64

Provider Middle java : 45 Provider

Papua : 1

Provider

Maluku : 2

Provider

Kalimantan : 16 Provider

NAD : 1

Provider

Riau /Batam : 15

Provider Sulawesi : 10

Provider

Other Sumatera : 18 Provider

Singapore : 8

Provider Malaysia : 22

Provider

Serving you better…

Wellness Program

Claim Profile(Monitoring & Reporting)

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What we offerCLAIM PROFILE

20%

12%

9%9%8%8%

8%

8%6%

6% 6%

RS International BintaroSantosa Bandung InternationalBogor Medical CenterPondok IndahMedistraPermata CibuburSurabaya InternationalSiloam Hospital Kebun JerukJogja International HospitalGleni International HospitalRS Telogorejo

Claim Facility & Top 10 Preferred Hospital

76%

24%

Cashless Reimbursment

447

4,923

323 398

180

In Patient Out Patient Maternity Dental Vision

7%

79%

5% 6%3%

Claim Profile

32%

37%

19%

9%3%

Total Transactions

% Transactions

% Amount

Claim Transaction Pattern

8%

76%

2%9%5%

In Patient Out Patient Maternity Dental Vision

Employee

7%

61%19%

9% 4%Spouse

6%

90%

0%3% 1%

Child

The most common In Patient illness

Digestive Disease; 22%

Dengue Haemorrhagic; 15%

Fever, 3%

Upper Respiratory Tract Infection; 3%

Viral Infection, 3%Febrile Convulsions; 2%

Malignant Neoplasm of breast; 4%

Anal Fistula; 2%

Asthma; 2%

Others; 43%

The most common Out Patient illness

Upper Respiratory Tract Infection; 34%

Digestive Disease; 8%

Fever , 4%

Brochopneumonia, 2%

Asthma; 2%

Vasomotor and Allergic Rhinitis; 2%

Headache; 2%

Angina Pectoris; 1%

Allergic Contact Der-matitis; 1%

Others; 43%

Findings and distributions area

Java Sea

Indian Ocean

JAVA ISLANDINDONESIA

North

LOCATIONS: Jakarta and surroundings Bogor and surroundings Bandung and surroundings Surabaya and surroundings

THE MOST COMMON AILMENTS: Upper Respiratory Tract

Infection Digestive Disease Dengue Haemorrhagic

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What we offerBUSINESS PROGRESS….

Business Progress No of Clients

BUMIPUTERA-BOT FINANCE

Generali Indonesia – Business Progress

35

Thank You

Terima Kasih