lync in a managed cloud

Lync in Rackspace Managed Cloud: A Good

Alternative to An On Premise and Self-managed

Lync Deployment?

• About the speakers

• About Rackspace

• Major challenges with on-premise deployments

• Lync in Rackspace Managed Cloud

Agenda

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About the Speakers

www.rackspace.com

SEBURN WILSON

Senior Manager, Product

Rackspace

Twitter: @SeburnWilson

HASSAN MALIK

Product Manager, Lync

Rackspace

Twitter: @HasnMlk

4www.rackspace.com

Rackspace is the # 1 Managed Cloud Company

9 Worldwide Data Centers

GARTNER 2014 MAGIC QUADRANT LEADER FOR

Cloud–Enabled

Managed Hosting IN BOTH

NORTH AMERICA AND EUROPE

300,000+ Customers

Global Footprint

Customers in 120+ Countries

#1 Hosting Provider for the Internet Retailer

Top 1,000 Ecommerce Websites (4th consecutive year)

Annual RevenueOver $1.9B

69% 100OF

THE

We Serve FORTUNE®

110,000+ Servers

50,000+ VMs

≅70 PB Stored

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About Rackspace

Named a Top Performer for Hosted

Private Cloud by Forrester Research Inc.

in “The Forrester Wave™: Q1 2013

Home of

Fanatical Support®

Founder

OpenStack®

Open source software for building private and public clouds

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Global Reach

Serving Businesses in 120+ Countries

North American

Region

Data Centers:Ashburn, VA

Chicago, IL

Herndon, VA

Grapevine, TX

Richardson, TX

Offices:Amsterdam, Netherlands

Hayes,UK

Zurich, Switzerland

Data Centers:London, UK

Slough, UK

Offices:Quarry Bay, Hong Kong

Sydney, Australia

Data Center:Fo Tan, Hong Kong

Erskine Park, Australia

EMEA

Region

APAC

Region

Offices:Austin, TX

Blacksburg, VA

Chicago, IL

Cincinnati, OH

Duluth, GA

Mexico City, MX

New York, NY

San Antonio, TX

San Francisco, CA

St. Louis, MO

Featured Customers

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Cloud Office at Rackspace

Global Footprint One of the largest

Hosted Exchange Providers

Cloud Office

application portfolio

85% of all hosted

SharePoint Revenue

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Top 3 Major Challenges with Self-Managed Lync Deployments

Expertise Resource Contention Financing

• Convergence of multiple technology

disciplines

• Systems integration

• Hybrid expertise

• Operational efficiencies

• Network Security skillset

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Deployment Challenge: Expertise

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Deployment Challenge: Resource Contention

www.rackspace.com

• Too many projects

• All high priority

• Not enough technical resources

• Timelines get pushed

• Upfront costs: Infrastructure & Licensing

• Labor Costs

• Operating Expenses

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Deployment Challenge: Finance

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How does Rackspace Managed Cloud

address these challenges?

www.rackspace.com

• IaaS vs. Managed Cloud

• Leader in Gartner’s Magic Quadrant for

Cloud-Enabled Managed Hosting

• We are a technology marketplace

• #1 in 451 Research’s Managed Hosting

Market Monitor

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Managed Cloud is Different

www.rackspace.com

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About Rackspace: An organization of Experts

170+RedHatCertifications

90 RHCEsCertified Engineers

12 RHCSACertified SysAds

12 RHCACertified Architects

165+Cisco Certifications

122

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270+Microsoft Certifications

63 MCSESolutions Expert

39 MCSASolutions Associate

100 MCTSTechnology Specialist, Technology Specific

VCPsData center Virtualization

VCAPsData center Administration

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VTSPsCertified Associate

131+VMwareCertifications

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Lync Expertise

www.rackspace.com

100s of

Microsoft Certified

Professionals

Team of specialists

with Lync and UC expertise

Fanatical Support®

24x7x365

Extension of your

IT team

Hyper-V, VMware®

,

Bare Metal or Hybrid

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Lync in Rackspace Managed Cloud is Extensible

www.rackspace.com

Global Data CentersAD Integration VPN

or Dedicated CircuitsHA & site resiliency

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Lync at Rackspace is Flexible

www.rackspace.com

BRING YOUR

OWN

VOICEFlexible Support Service

BoundariesApplication

integration

Full access to

Lync APIs

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Finance

www.rackspace.com

Utility-based billing

for Support and

Licensing

Flexible license

options

OpEx Model

# OF

EMPLOYEES

SERVER

GROWTH

RATE

LOCATION REVENUEINDUSTRY

DESIRED

SUPPORT

LEVEL

Case Study: Company Profile

FinanceNORTH

AMERICA,

Europe,

APAC

$1B 1,773 MANAGED 5.0%

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Case Study: Reference Architecture

Three Year TCO Results Summary Year 1 Year 2 Year 3 Total

Self-Managed –Annual Capital Costs $117,588 $13,803 $9,133 $140525

Self-Managed –Annual Operating Expenses $271,746 $287,889 $304,438 $864,073

Annual Self-Managed IT Costs $389,334 $301,692 $313,572 $1,004,598

Rackspace –Annual Hosting Costs $187,000 $195,350 $205,118 $587,468

Annual IT Cost Savings $202,334 $106,342 $108454 $417,130

Rackspace – Improved Service Level Benefits $0 $0 $0 $0

Total $202,334 $106,342 $108,454 $417,130

TCO Overview

• Self-managed, self-hosted 3-year infrastructure cost: $1,004,598

• Rackspace Lync in Managed Cloud 3-year cost: $587,468

• Rackspace Monthly cost ~$15,000

• Rackspace cost advantage: $417,130 or 41.5%

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* TCO generated using Alinean

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Operating Expenses

Current Server Hardware Support Costs $3,369 $3,931 $3,931 $11,231

Software Support and Subscriptions $5,879 $6,172 $6,481 $18,532

Network Infrastructure Support Costs $3,904 $4,099 $4,304 $12,306

Storage Warranty Costs $0 $0 $0 $0

Data center Power and Facilities Cost $10,345 $10,863 $11,406 $32,614

Current Systems Administrative Labor Cost $205,835 $219,215 $233,464 $658,514

IT Training Costs $12,980 $13,305 $13,638 $39,923

IT Staff Turnover Costs $6,005 $6,155 $6,309 $18,468

Network Bandwidth Costs $9,000 $9,000 $9,000 $27,000

Annual Leasing Payments $0 $0 $0 $0

Total Annual Operating Expenses $257,317 $272,739 $288,531 $818,588

Self-Managed Annual Cost Details Year 1 Year 2 Year 3 Total

Capital Costs

Current Server Hardware Costs $33,080 $7,678 $2,702 $43,460

Server Software License Costs $23,514 $1,176 $1,234 $25,924

Network Infrastructure Costs $48,794 $2,440 $2,562 $53,795

Storage Costs $0 $0 $0 $0

Backup Infrastructure Costs $12,200 $2,510 $2,636 $17,346

Total $117,588 $13,803 $9,133 $140,525

Annual Cost Comparison

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$0

$100,000

$200,000

$300,000

$400,000

$500,000

$600,000

$700,000

$800,000

$900,000

Initial Year 1 Year 2 Year 3

Self-Managed Servers Rackspace Managed Service

• Rackspace monthly

Cost ~$15,000

Three Year TCO Result Summary

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$0

$200,000

$400,000

$600,000

$800,000

$1,000,000

$1,200,000

Self Managed Rackspace

Server Hardware Costs Server Software Costs

Network and Backup Costs IT Labor Costs

Datacenter Power and Facilities Costs Rackspace Hosting Costs

• Over $800k in operational

costs over 3 years for self-

managed Lync.

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Summary

www.rackspace.com

Lync in the Rackspace Managed Cloud is a technically and economically

viable alternative to an on-premise, self-managed Lync deployment

Challenge Rackspace Managed Cloud

Expertise Economies or Expertise

Resource Contention Extension of your IT

Finance OpEx; utility based billing

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Partnering Option

www.rackspace.com

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