mary c kelly phd leadership notes part 1 keynote speech for vmgma slideshare

Mary C. Kelly copyright 2013 www.ProductiveLeaders.com

Master Your World! 10 Leadership Lessons to Improve

Productivity, Profits, and Communication

Master Your World! 10 Leadership Lessons to Improve

Productivity, Profits, and Communication

Mary Kelly, PhD, CSP, CDR, US Navy (ret)

VMGMA in Virginia Beach, VA September 2014

WHO HAS A DOG ?

• Master Your World• Have Fun• Resources

LEADERSHIP CHALLENGES

Get people to do what you know they need to do

People need you more than ever

In easy times, anyone can lead clients

BUSINESS CHALLENGES

Some MGMA Member Challenges

• Maintaining patient care• Maintaining patients• Staying within govt regulations• Understanding govt regulations• Complying with govt regulations• Working with insurance companies• Managing patient and staff

frustration!!!!!!!!!!!• Running a business

Texas Payroll Member Challenges

LEADING YOUR BUSINESS

No Rewards

Rewards

Consistency

# 1 REWARD GOOD BEHAVIOR# 1 REWARD GOOD BEHAVIORYOU GET WHAT YOU REWARDYOU GET WHAT YOU REWARD

LEADERSHIP RULE #1LEADERSHIP RULE #1Reward Good Behavior…

Easy to forget to do You are busy Have clear expectations Reinforce your policies Otherwise, people waste Time = unnecessary,

costly, and wasteful

Reward Good Behavior… Easy to forget to do You are busy Have clear expectations Reinforce your policies Otherwise, people waste Time = unnecessary,

costly, and wasteful

What can you do to reward employees? Volunteers? Friends?

What can you do to reward employees? Volunteers? Friends?

Master Your World

Do you feel appreciated?

THANK YOUR STAFF, SUPPLIERS, CUSTOMERS, REFERRALS

Be Grateful

Do Something

Tailor Thank Yous

WHEN REWARDING PEOPLE, MAKE SURE

Recognize a specific action

Does not come at the expense of others

Is meaningful for that person

Mary Kelly, PhD CEO, Productive Leaders

Improve productivity and profit growth!

Author of several books including: In Case of Emergency, Break Glass! 360 Degrees of Leadership,Master Your World Money Smart: How Not to Buy Cat Food When You Don’t Have a Cat15 Ways to Grow Your Business in Every Economy

www.ProductiveLeaders.comMary@ProductiveLeaders.com443-995-8663 (Marys cell)