mashreq visa signature debit card · 6 4 what’s more, now you can now extend the benefits of the...

Mashreq Visa Signature Debit Card

MG

/SIG

/1/1

5

3

• WelcometoMashreqGold 05

• Features&Benefits 07

• SelectGlobalPrivileges 10

• TravelInsurance&PurchaseProtection 11

• EmergencyAssistance 12

• Medical&LegalReferral 13

• KnowYourCard 16

• UsingYourMashreqVisaSignatureChip&PINDebitCard 18

• GlobalCustomerAssistanceService(GCAS)Toll-freeNumbers 20

Table of Contents

4

5

Welcome to Mashreq GoldCongratulationsonreceivingyournewMashreqVisaSignatureDebitCard.YouarenowpartofanexclusiveclubofVisaSignaturemembersaroundtheglobe,whohaveaccesstounmatchedprivilegesandrecognition.

Exclusivebenefitstomatchyourlifestyle

Webelievethatyoudeservethebest.That’swhyyourMashreqVisaSignatureDebitCardentitlesyoutoexclusivebenefitsdesignedtomatchyourlifestyleneeds,andispackedwithfeaturesthatprovidegreaterfinancialfreedomandpremiumservicesathome,andduringyourtravelsabroad.

1 YouareentitledtomakeadailypurchaseofAED100,000,andwithdrawuptoAED50,000*everyday,frommillionsofATMsaroundtheglobe.AsanesteemedMashreqGoldcustomer,youwillnotbechargedanycashwithdrawalfees.

2 SalaambyMashreqisarevolutionarynewbankingprogrammethatearnsyouSalaamPointseverytimeyouuseyourMashreqVisaSignatureDebitCardathome,orabroad.WithyournewMashreqVisaSignatureDebitCard,youwillearn1SalaamPointforeveryDirhamspentintheUAEand3SalaamPointsforeveryDirhamspentoutsidetheUAE.ThesePointscanberedeemedinstantlyat1,800merchantsacrosstheUAE,oryoucanredeemyourPointstopayforairlineticketsbookedonlinethroughOrientTravelsusingyourMashreqCard.Tolearnmoreaboutourredemptionoffers,visitwww.mashreq.com/salaam

3 WithMashreqFlavours,UAE’sbestdiningprogramme,enjoydiningdiscountsatover3,000restaurantsintheUAE,Qatar,OmanandIndia.That’snotall.Yougetthechancetowinbackyourdiningspendseverymonth.Toknowmore,andforalistofparticipatingrestaurants,kindlyvisitwww.mashreq.com/dining

*CashwithdrawallimitsandpurchasetransactionlimitsareassignedatthesolediscretionoftheBankandareliabletochangewithoutpriorintimation.

6

4 What’smore,nowyoucannowextendthebenefitsoftheMashreqVisaSignatureDebitCardtoyourlovedoneswiththenewMashreqVisaSignatureSupplementaryDebitCard.

GiftyourlovedonestheSignaturelifestylebyapplyingfortheMashreqVisaSignatureSupplementaryDebitCardwithouttheneedofopeningajointaccount.Youcangetupto6SupplementaryDebitCardsfornearoneslivinganywhereintheworld!

• It’s simple:YoudonotneedtoopenajointaccountwiththeSupplementaryCardholder

• It’s flexible:AsaPrimaryCardholder,youhavetheflexibilityofsettingthedailyormonthlypurchaseandcashwithdrawallimitsfortheSupplementaryDebitCard

• It’s global:TheSupplementaryDebitCardwillbesentdirectlytotheSupplementaryCardholder.AskfordeliverytoyourlovedonesintheUAE,yourhomecountryoranywhereelseintheworld

• It’s free: AllSupplementaryDebitCardswillbeissuedfreeofcharge

TofindouthowyoucanapplyfortheSupplementaryDebitCard,pleaserefertothe‘KnowYourCard’sectionattheendofthisUserGuide.

Thebenefitsdon’tendhere.ReadontoknowmoreaboutdozensofotherextraordinaryoffersandbenefitsthatyourMashreqVisaSignatureDebitCardentitlesyouto!

7

Features & Benefits GlobalConciergefromVisa

Nomatterwhereyouareintheworld,Visa’s24-hourglobalassistanceisjustaphonecallaway.Whetherit’salastminutehotelbooking,achangeinyourtravelplans,makingareservationataworld-famouseateryorarrangingaspecialgiftandflowersforalovedone’sspecialday,VisaConciergewillmakeithappen.

ToaccessVisa’sConciergeservice,simplydial80004413487fromwithintheUAEand+97144367222or+17733605320whentravellingabroad.

ForacompletelistofallVisaConciergeservices,visitwww.visamiddleeast.com/signature.

VisaConciergetermsandconditionsapply.

Airportloungeaccess

Airport lounge access with ‘LoungeKey’

Nomatterwhereyouwanttofly,yourMashreqVisaSignatureDebitCardwillensurethatyourjourneybeginsonagoodnotewithaccesstoover500airportlounges,worldwide.WiththeLoungeKeyprogramme,youget:

• Unlimitedcomplimentaryaccesstoairportlounges

• Convenientaccesstoprogrammedetailsviamobileapplication,callcentreandwebsite

• Customerservicesupportviadedicatedphonelines:

-International:+44(0)2088650764

-UAE:+97180004441822

-KSA:+9668008448875

RegisteryourMashreqVisaSignatureDebitCardonlineatwww.loungekey.com/visasignaturetoactivateyourLoungeKey

8

VisaFineDining

Anelitediningprogrammefeaturinganunbeatablecollectionofover60establishmentsintheUAE’smosthighlyratedhotels.WhenyoupaywithyourMashreqVisaSignatureDebitCard,youwillbeeligibleforafantasticdiscountofupto25%onfoodandbeverages.That’snotall.YoucanregisterandearnadditionalVisaFineDiningPointsequivalenttothediscount–doublesavingseverytimeyoueatatapartnerrestaurant!ThesePointscanberedeemedataredemptionpartnerrestaurant.

ToregisterfortheVisaFineDiningprogramme,pleasevisitwww.visafinedining.com.

VisaFineDiningtermsandconditionsapply.

VisaGolf

Golf Fee Card membership programme.

UnwindwithanexceptionalroundofgolfwithyourMashreqVisaSignatureDebitCard.NowyoucanpurchaseaGolfFeeCardmembershipat50%offandalsogetafreeGolfCardforyourpartner.

What’smore,withyourGolfFeeCard,youcanalsoenjoydiscountsofupto50%onGreenFeesatover2,000golfcoursesand500golfresortsworldwide.

VisaCardholdersmaypurchasetheGolfFeeCardonlineatwww.golfcards.com/visaandkeyinpromocode‘VISA’.Bookingsmustbemadeonlineatwww.golfcards.com/visa.Customerservicesupportisavailableviaadedicatedphoneline+4989566723ande-mail:info@golfcards.com

VisaSignatureLuxuryHotelCollection

Acollectionof1,000world-classluxuryhotelsandresortsintheUAEandaroundtheworld,offeringunsurpassedbenefitstomakeyourpleasureandbusinesstravelyourmostmemorableexperience.AsaMashreqVisaSignatureDebitCardholder,youareguaranteedthefollowing7benefitswitheverystay:

• Bestavailablerateguarantee

• Automaticroomupgradeuponarrival,whenavailable

• Freein-roominternet

9

• Complimentarycontinentalbreakfastdaily

• 3PMcheck-out,whenavailable

• VIPgueststatus

• One$25foodorbeveragecreditperstay

Forbookingsandtoknowmoreaboutparticipatinghotels,aswellasexistingandnewoffers,visitwww.visaluxuryhotels.comorcallVisaConciergeon80004413487fromwithintheUAEand+97144367222or+61299471445fromoutsidetheUAE

VisaLuxuryHotelsCollectiontermsofserviceapply.Fordetails,pleasevisitwww.visaluxuryhotels.com

VOXGOLD

SetyourmovieexperienceaclassapartwithVOXCinemas.Now,whenyouuseyourMashreqVisaSignatureDebitCardatparticipatingVOXGOLDCinemastobuytwocinematickets,youwillreceiveoneextraticketforfree*.

Participatingoutlets:

• MalloftheEmirates

• MirdifCityCentre

• MarinaMall(AbuDhabi)

• AlHamraMall(RasAlKhaimah)

*Offervalidforalimitedtimeonly.Foranupdatedlistofoffers,visitwww.visamiddleeast.com/signature

10

Select Global PrivilegesyQMeetandAssistservice

Inkeepingwithourpromisetomakeyourtravelexperienceascomfortableandconvenientaspossible,weofferyoutheopportunitytobreezethroughimmigrationwithyQ’sfasttrackimmigrationat380airportsacrosstheglobe,includingUAE,QatarandBahrain,at15%offpublishedrates.

BookyourMeetandAssistservicethroughwww.airportspeedpass.combyselectingspecialratesforVisaSignatureCardholdersandpayingwithyourMashreqVisaSignatureDebitCard.

FormoredetailsonthisandotheryQservices,visitwww.visamiddleeast.com/signatureorsimplycallVisaConciergeon80004413487fromwithintheUAEand+97144367222or+61299471445fromoutsidetheUAE.

HotelClubfromVisa

HotelClub.comisaglobalonlineaccommodationspecialistwhichoffersVisaSignatureCardholdersaccesstogreathotelsatgreatrates,365daysayear–fromsmallboutiquepropertiesto5-starhotelchainsinover141countries,allbookableatthelastminuteorupto12monthsinadvance!Enjoyfurtherdiscountsofupto15%onHotelClubofferswhenyoupaywithyourMashreqVisaSignatureDebitCard.

Formoredetailsonpartnerhotelsandtobookaccommodationsatthebestavailablerates,visitwww.hotelclub.com/visa

11

Fordetailsonyourtravelinsurancepolicycoverage,policytermsandconditionsandtoknowabouthowyoucanclaimyourbenefits,pleasecallVisa’sMulti-TripTravelInsurance*hotlineon+97145096111or+18178267276.

Travelwithpeaceofmind.YourMashreqVisaSignatureDebitCardwillprovideyouwithcomprehensivetravelinsuranceforeveryoneinyourfamily,whereveryoutravel,whetherforbusinessorleisure.

• Travelinconvenienceinsurance

• Tripcancellation,curtailmentorabandonment

• Delayeddeparture

• Baggagedelay

• Lossofpersonalbelongings

• PurchaseProtection&ExtendedWarranty

• Coveragefortheftordamageofnewproductsanditems

• Coversthecostofrepairorreplacementofpurchasedproducts

• Extendedwarrantyofuptoayearforyourmostvaluablepurchases

Travel Insurance and Purchase Protection

*Thistravelinsuranceisprovidedbyathirdpartyinsuranceprovider.Visatermsandconditionsapply.

12

Emergency Assistance

*Thistravelinsuranceisprovidedbyathirdpartyinsuranceprovider.Visatermsandconditionsapply.

Nomatterwhereyouareintheworld,youcanrelyonVisa’sEmergencyAssistancetocometoyourimmediateaidwhenyouneedit.

ToreportalostorstolenCard,receiveemergencycashdisbursementandpaymentswhileyouwaitforyourreplacementCardandothercustomerenquiries,simplygetintouchwithVisa’sGlobalCustomerAssistanceService(GCAS)byloggingontowww.visacemea.com.ForyourconveniencewehaveprovidedalistofGCAStoll-freenumbersattheendofthisUserGuide.

Formedicalandlegalassistance,call80004413487fromwithintheUAEordial+97145096111or+18178267276fromoutsidetheUAE.FordetailsontheseandotherEmergencyAssistanceservices,visitwww.visamiddleeast.com/signature.

Asyourtrustedtravelcompanion,yourMashreqVisaSignatureDebitCardprovidesyoucomprehensiveMulti-TripTravelInsurance*coverage,freeingyourmindofalltravelrelatedanxieties.

YourMashreqVisaSignatureDebitCardprovidesFREEMulti-TripTravelInsuranceforyou,yourspouseandupto5children.

• Medicalinsurance

• Emergencymedicalexpenses

• Evacuationandrepatriationexpenses

• Dailyhospitalindemnity

• Personalinsurance

• Personalaccident

• Personalliabilities

13

Medical & Legal ReferralTheMashreqVisaSignatureDebitCardprovidesyouwithVisa’smedicalandlegalreferralservicethatsupportsyouandyourimmediatefamilywhenyouaretravellingtogethertoalocationoutsideyourprincipalcountryofresidenceforupto90days.Complimentarymedicalservicesincludemedicaltelephoneadvice,referraltoalocalmedicalserviceproviderandthemonitoringofamedicalconditionbothduringandafterhospitalisation.

Telephonemedicaladvice

Ifyoucannotseeadoctorwhilstyouaretravelling,theassistanceserviceisonhandandwillarrangeformedicaladvicetobegivenoverthephone.

Medicalserviceproviderreferral

Theassistanceservicewillreferyoutophysicians,hospitals,clinicsanddentists,whereveryouare.Youwill,however,beresponsibleforthecostofactualservicesprovidedbysuchthirdparties.

Monitoringofamedicalconditionduringandafterhospitalisation

Onrequest,theassistanceservicewillobserveyourmedicalconditionduringandafterhospitalisation.

Deliveryofessentialmedicineorequipment**

Arrangementforanymedicineandmedicalequipmenttobedeliveredtoyouifit’snotavailablelocally.

Dispatchofphysician**

Shouldyousuddenlyfallillandcannotbemoved,amedicalspecialistwillbesenttoyouifnosuitablespecialistisavailablelocally.

14

Guaranteeofhospitaladmittancedeposit**

Ifyouneedtogotoahospitalbutdonothavethefundstopaythedepositrequired,apaymentofuptoUSD2,500,ortheequivalentinlocalcurrency,willbemadebyVisatoensureyoureceivetreatment.Thisissubjecttofirstsecuringapaymentfromyou,eitherthroughyourCreditCardorfromyourfamily.

Arrangementofemergencymedicalevacuation**

Shouldyoufallillorhaveanaccidentandrequireemergencytreatment,Visawillarrangetotakeyoutothemostsuitablelocalhospital,ahospitalinanearbycountryorbacktoyourhomecountrywhereappropriatemedicalcareisavailable.

Arrangementofemergencymedicalrepatriation**

Visawillarrangeforyourreturntoyourprincipalcountryofresidencefollowinganemergencymedicalevacuationandsubsequenthospitalisation.

Arrangementoftransportationofmortalremains**

Intheeventofyourdeath,Visawilldealwithofficialproceduresandarrangetransportationofyourbodytotheplacechosenbyyourpersonalrepresentatives.

ArrangementoftransportationtojoinaCardholder**

Visawillorganiseroundtriptransportationforthepersonofyourchoicetojoinyouifyou’vebeenhospitalisedabroad.

Arrangementofreturnofchildren**

Shouldyourdependentchildrenbeleftalonebecauseofyourillnessoraccident,Visawillarrangeforthemtoreturnhome.Ifnecessary,Visawillalsoprovidequalifiedpeopletoaccompanythem.

15

Inoculationandvisarequirementinformation

Forinformationaboutyourjourneyregardingvaccinations,visas,taxesandcustoms,simplycalltheassistanceserviceforstraightforwardadvice.

Legalreferral

ReferralofsuitablelawyersandlegalpractitionerscanbedoneforyoubyVisa.However,youwillberesponsibleforcoveringlegalfeesandrelatedcharges.

Interpreterreferral

Visacanreferyoutointerpretersworldwide.Youwillhavetopayanyinterpretingfeesorrelatedcharges.

•Thiscoverisonlyvalidfortraveloutsideyourprincipalcountryofresidenceundertakenontransportation-relatedtickets,forwhichatleast50%ofthecostispurchasedusingyourVisaCEMEASignatureDebitCardorBankChequewithfundsfromyourVisaCEMEASignatureaccount.Pleaserefertomedicalandlegaltermsandconditionsonwww.visamiddleeast.com/signature.Legalservicesandsomemedicalservicesarechargeable.VisaSignatureandMashreqarenotresponsibleforlegaladviceandmedicaladvicegivenbythirdparties.•Themedicaltermsandconditionsareavailableatwww.visamiddleeast.com/signature

**IndicatesserviceischargeabletotheCardholder.

16

Know Your CardActivatingyourDebitCard

YoucanactivateyournewMashreqVisaSignatureChip&PINDebitCardusinganyoneofthemethodsgivenbelow:

• SMS‘DCA’followedbyaspaceandthenthelastfourdigitsofyourCardnumberto‘4250’fromtheregisteredmobilenumber(e.g.DCA3457)

• LogontoMashreqOnlineviawww.mashreq.com

• Calluson8004GOLD(4653)

• VisitthenearestMashreqbranch

YourDebitCardPINhasbeensentseparatelytoyourP.O.Box.Alternatively,youcangenerateaPINthroughMashreqOnlineviawww.mashreq.com,bycallinguson8004GOLD(4653)oryoucanrequestaPINgenerationbyvisitingthenearestMashreqbranch.

ApplyforaSupplementaryDebitCard

Youcanapplyforupto6SupplementaryDebitCardsbysigningintoMashreqOnlineviawww.mashreq.comorbycallinguson8004GOLD(4653).AskfortheSupplementaryCardtobedelivereddirectlytoaSupplementaryCardholderresidingintheUAEoranywhereintheworld.KindlynotethatonlythePrimaryCardholdercanrequesttheactivationofaSupplementaryCard.ToactivatetheSupplementaryCard,thePrimaryCardholdercanuseanyofthemethodsbelow:

• SMS‘DCA’followedbyaspaceandthenthelastfourdigitsofyourCardnumberto‘4250’fromtheregisteredmobilenumber(e.g.DCA3457)

• LogontoMashreqOnlineviawww.mashreq.com

• Calluson8004GOLD(4653)

• VisitthenearestMashreqbranch

TheSupplementaryDebitCardPINwillbesentseparatelytothePrimaryCardholder.Alternatively,thePrimaryCardholdercangenerateaPINthroughMashreqOnlineviawww.mashreq.com,bycallinguson8004GOLD(4653)orbyvisitingthenearestMashreqbranch.

17

Chip:Offersyouenhancedsecuritywitheveryelectronictransaction

YourName:Pleasecheckifyournameiscorrectlyprinted

AccountNumber:AccounttowhichthisDebitCardislinked

CardNumber:PleasemakeanoteofyourCardnumberforfuturereferencewhencontactingtheBank

VisaLogo:UseyourCardatATMsorinstoreswhereverthislogoisdisplayedtogetcashormakepurchases

FrontoftheCard BackoftheCard

NumbertocontactusaboutyourCardoraccount

Pleasesignonthispanelimmediatelywithanon-erasableballpointpenforsecurityofyourCard

Yourunique3-digitCardsecuritycode.WhenyouuseyourCardforpurchases,ensuremerchantsdonotnotedownyourCVVnumber,andbeforemakingpaymentsonline,verifythewebpageaddressstartswith“https://”andnot“http://”

WithdrawcashatATMsdisplayingtheVisa/VisaPlusorFalconlogo

1 1

1 1

2 2

22

3 3

3 3

4 4

4

4

5

5

18

Using Your Mashreq Visa Signature Chip & PIN Debit CardYourMashreqVisaSignatureChip&PINDebitCardprovidesanaddedlevelofsecuritythroughtheuseofaPersonalIdentificationNumber(PIN).Theembeddedcomputerchipstoresinformationinasecure,encryptedformat,makingitmoredifficultforunauthoriseduserstocopyoraccesstheinformationontheCard.

CardholderswillberequiredtoentertheirPINwhentheymakeatransactionataChip&PIN-enabledterminal,andnocustomersignaturewillberequired,helpingprotecttheCardfromunauthoriseduse.Chip&PINispartofaworldwidetransitioninmostcountriesfrommagneticstripepaymentcards.

YourPINisthekeytousingyournewCard.ItwillbecomeextremelyimportanttorememberyourPINasmoreandmoremerchantsbegintoreplacetheirmagneticstripepoint-of-saleterminalswithterminalsenabledtoprocessChip&PINcards–andtokeepyourPINsecureandsafejustlikeyoudoyourCard!

Benefits

• TransactionsonyourMashreqVisaSignatureChip&PINDebitCardwillbecompletedfasterbecause,inmostcases,you’llnolongerneedtosignatransactionslipatstoreswithChip&PIN-enabledterminal.

• ThechipintheCardrequiresyoutoenteryourPINwhenyoumakeatransactionatstoreswithChip&PINtechnology.So,ifyourCardislostorstolen,itcan’tbeusedbyunauthorisedusers(whodon’tknowyourPIN)atstoreswithChip&PIN-enabledterminals.

UsingChip&PIN

• WhenmakingapurchaseatastorewithaChip&PIN-enabledterminal,you’llbeaskedtoenteryourPINintoakeypadinsteadofsigningareceipt.

• Noswiping:YourMashreqVisaSignatureChip&PINDebitCardwillbeinsertedintotheterminalandleftthereuntilthetransactioniscomplete.

19

• YourMashreqVisaSignatureDebitCardcanbeusedatmerchantswheretheterminalisnotChip&PIN-enabled.Atsuchmerchants,youwouldberequiredtosignonachargeslip.

PlacestouseChip&PIN

• YourMashreqVisaSignatureChip&PINDebitCardwillworkoutsidetheUAE,aswell.YouwillbeaskedtosignareceiptincountriesthatdonothaveChip&PIN-enabledterminals.IncountrieswithChip&PIN-enabledterminalsyouwillbeaskedtokeyinyourPIN.

PINassignment&changes

• IfyouforgetyourPIN,yourtransactionmaybedeclined.

• SelectaPINthat’seasyforyoutorememberbutdifficultforotherstoguess.

Help&additionalinformation

Incaseofanyquery,pleasecalltheMashreqGoldCallCentreon8004GOLD(4653)andfindouthowwecanhelp.

20

CardholderstravellinginanyofthefollowingcountriescanreporttheirVisaCardsasbeinglostorstolenandrequestemergencyservicesbyusingthefollowingtoll-freenumbers.Callersincertaincountriesdialingthesenumbers,includingthecollectnumber,fromamobileorhotelphone,mightbechargedfees.Visawillnotberesponsibleforanyfeesincurred.

Ifthecountryyouareinisnotlisted,orifyouexperiencedifficultiesusinganyofthetoll-freenumbers,pleasecallcollectat+1-303-967-1096(collectcallsareplacedusingthelocaloperator).

Legend:

Awaitseconddialtone

*NetherlandsAntilles

BOLDindicatesdialformatchangeoraccesscodesthatmustbedialedbeforetheactualtoll-freenumber.

Anguilla 1-800-847-2911Antigua 1-800-847-2911Argentina 0800-666-0171Aruba 800-1518Australia 1-800-125-440Austria 0800-200-288 800-892-8134Bahamas 1-800-847-2911Bahrain 800-006

Barbados 1-800-847-2911Belgium 0800-1-8397Belize 811 or 511 800-847-2911Bermuda 1-800-847-2911Bolivia 800-10-0188Bonaire* 001-800-847-2911Bosnia&Herzegovina 00-800-0010 888-557-4457

Brazil 0800-891-3680BritishVirginIslands 1-800-847-2911Bulgaria 00-800-0010 888-557-4446Cambodia 1-800-888-001 888-710-7783Canada 1-800-847-2911CaymanIslands 1-800-847-2911Chile 1230-020-2136

Country Phone Number Country Phone Number Country Phone Number

Global Customer Assistance Service (GCAS) Toll-free Numbers

21

China(South) 10-800-110-2911China(North) 10-800-711-2911Colombia 01-800-912-5713CostaRica 0-800-011-0030Croatia 0-800-220111 866-654-0125Curacao* 001-800-847-2911CzechRepublic 800-142-121Denmark 80-010277Dominica 1-800-847-2911DominicanRepublic 1-800-847-2911Ecuador 1-999-119or 1-800-225-528 800-847-2911Egypt(Cairoonly) 2510-0200 866-654-0128Egypt(outsideCairo) 02-510-0200 866-654-0128ElSalvador 800-6921Estonia 800-12001 800-406-9982Finland 0800-11-0057France 0800-90-1179

Country Phone Number Country Phone Number Country Phone Number

Germany 0800-811-8440Gibraltar 8800-877-3745966Greece 00-800-11-638-0304Grenada 1-800-847-2911Guam 1-800-847-2911Guatemala 1-800-999-0115Haiti 183 800-847-2911Honduras 800 0123 800-847-2911HongKong 800-96-7025Hungary 06-800-17682India 000-800-100-1219Indonesia 001-803-1-933-6294Ireland,Republicof 1-800-55-8002Italy 800-819-014Jamaica 0-800-847-2911Japan 00531-11-1555Jordan 1-880-0000 888-557-4442Kazakhstan 8-800-121-4321 888-557-4447Kenya 866-654-0162Latvia 8000-02288

Lebanon(Beirutonly)426-801 866-654-0130Lebanon(outsideBeirut)01-426-801 866-654-0130Liechtenstein 0800-89-4732Lithuania 8-800-900-28 800-406-9962Luxembourg 0800-2012Malaysia 1800-80-0159Mexico 001-800-847-2911Macedonia 99-800-4288 888-557-4458Mauritius 01-120 866-654-0165Monaco 0800-90-1179Montserrat 1-800-847-2911Morocco 002-11-0011 866-654-0163Netherlands 0800-022-3110Nevis 1-800-847-2911NewZealand 0800-44-3019Norway 800-12052Panama 001-800-111-0016

22

Country Phone Number Country Phone Number Country Phone Number

Paraguay 008-11-800 800-599-1137Peru 800-890-0623Philippines 1-800-1-111-9015Poland 0-0-800-111-1569Portugal 800-8-11-824PuertoRico 1-800-847-2911Qatar 0800-011-77 888-557-4428Romania 0808-03-4288 888-557-4416Russia 363-2400 866-654-0164(MoscowandSt.Petersburgonly)Russia 8-10-800-110-1011 866-654-0164(OutsideMoscowandSt.Petersburg)Saba* 1-800-847-2911SaintKitts 1-800-847-2911SaintLucia 800-238-5517SaintMaarten* 1-800-847-2911SanMarino 800-819-014

SaudiArabia 1-800-10 866-654-0129Senegal 810-3072 888-557-4451Singapore 800-110-0344SintEustatius* 1-800-847-2911Slovakia 0-800-000-101 800-406-9970SouthAfrica 0800-990-475SouthKorea 00798-11-908-8212Spain 900-99-1124Sweden 020-795-675Switzerland 0800-89-4732Taiwan 00801-10-3008Thailand 001-800-11-535-0660TrinidadandTobago 1-800-847-2911Turkey 00-800-13-535-0900TurksandCaicos 0-1-800-847-2911Ukraine 8-100-11 888-557-4445UnitedArabEmirates8000-021 866-654-0112

UnitedKingdom 0800-89-1725UnitedStates 1-800-847-2911Uruguay 00-0411-940-7915U.S.VirginIslands 1-800-847-2911Venezuela 0800-1-002167Vietnam 1-201-0288 888-710-7781

23