measurement, analysis and knowledge management - david boenitz
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Measurement, Analysis and Measurement, Analysis and Knowledge ManagementKnowledge Management
California Award for Performance ExcellenceCalifornia Award for Performance Excellence
March 28, 2008March 28, 2008David J. BoenitzDavid J. Boenitz
Director, Business PlanningDirector, Business Planning
San Diego County Regional Airport AuthoritySan Diego County Regional Airport Authority
Presentation PurposePresentation Purpose
For the next 20 minutes, I plan toFor the next 20 minutes, I plan to
Provide an overview of San Diego County Provide an overview of San Diego County Regional Airport’s (SDCRAA) approach to Regional Airport’s (SDCRAA) approach to MBNQA Category 4: MBNQA Category 4: Measurement, Analysis Measurement, Analysis and Knowledge Managementand Knowledge Management; and; and
Briefly discuss what the Authority has learned so Briefly discuss what the Authority has learned so far with respect to measurement, analysis and far with respect to measurement, analysis and knowledge management .knowledge management .
Measurement, Analysis and Measurement, Analysis and Knowledge ManagementKnowledge Management
4.14.1 Measurement, Analysis and Improvement of Measurement, Analysis and Improvement of Organizational PerformanceOrganizational Performance
a.a. Performance measurement Performance measurement
b.b. Performance analysis, review and improvement Performance analysis, review and improvement
4.24.2 Management of Information, Information Technology Management of Information, Information Technology
and Knowledgeand Knowledgea.a. Management of Information ResourcesManagement of Information Resources
b.b. Data, Information and Knowledge ManagementData, Information and Knowledge Management
4
Measurement, Analysis and Improvement of Measurement, Analysis and Improvement of Organizational PerformanceOrganizational Performance
Data “islands” to Data “mainland”Data “islands” to Data “mainland”
Measurement, Analysis and Improvement of Measurement, Analysis and Improvement of Organizational PerformanceOrganizational Performance
Data availability, retrieval and analysisData availability, retrieval and analysis
QPRQPR™™ Software Selection Software Selection
Process ManagementProcess ManagementQPR ProcessGuide provides you with process discovery, analysis and design functionality. It QPR ProcessGuide provides you with process discovery, analysis and design functionality. It allows you to plan, develop, analyze, communicate and monitor your business processes allows you to plan, develop, analyze, communicate and monitor your business processes collaboratively.collaboratively.
Performance ManagementPerformance ManagementQPR ScoreCard provides a robust performance management functionality. It helps your QPR ScoreCard provides a robust performance management functionality. It helps your organization plan, implement and communicate strategy, derived objectives and measures, from organization plan, implement and communicate strategy, derived objectives and measures, from the executive suite all the way down to departmental and individual level.the executive suite all the way down to departmental and individual level.
Business Process AutomationBusiness Process AutomationQPR WorkFlow provides you with a rapidly deployable, completely web-based solution for QPR WorkFlow provides you with a rapidly deployable, completely web-based solution for automating your human-centric business processes that is focused at your business users.automating your human-centric business processes that is focused at your business users.
Business AnalysisBusiness AnalysisQPR FactView offers everything you would expect from a complete analysis solution – QPR FactView offers everything you would expect from a complete analysis solution – dashboards and alerts, multi-dimensional analyses, slice & dice of data, without the limitations, dashboards and alerts, multi-dimensional analyses, slice & dice of data, without the limitations, cost or complexity normally associated with traditional Business Analysis solutions.cost or complexity normally associated with traditional Business Analysis solutions.
Performance Measurement DashboardPerformance Measurement Dashboard
Performance managementPerformance management
Performance Measurement DashboardPerformance Measurement Dashboard
Business AnalysisBusiness Analysis
Business Process Diagramming Business Process Diagramming and Simulationand Simulation
Process ManagementProcess Management
Communication and CollaborationCommunication and Collaboration(Knowledge Management)(Knowledge Management)
Cross-functional information exchange Cross-functional information exchange and repositoryand repository
Measurement, Analysis and Improvement of Measurement, Analysis and Improvement of Organizational PerformanceOrganizational Performance
Lessons LearnedLessons Learned The right data is essential (but it takes time to The right data is essential (but it takes time to
get the right data, right at the right moment)get the right data, right at the right moment) Technology (software) is only part of the Technology (software) is only part of the
overall measurement and analysis solutionoverall measurement and analysis solution Keep it simple, not a simplismKeep it simple, not a simplism Maintain your enthusiasm and focusMaintain your enthusiasm and focus Interpret/understand data and anomaliesInterpret/understand data and anomalies The problem won’t fix itself i.e. the situation The problem won’t fix itself i.e. the situation
won’t improve without interventionwon’t improve without intervention Stakeholder “pull” trumps advocate “push”Stakeholder “pull” trumps advocate “push”
Questions?Questions?
Thank you
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