methods of communication
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Methods of communication
By Prof. DAWLE A.P.By Prof. DAWLE A.P.
Methods of communication
By Prof. DAWLE A.P.By Prof. DAWLE A.P.
Verbal Communication
Non-verbal Communication
Methods of CommunicationMethods of Communication
• Oral Communication
• Written Communication
Verbal CommunicationVerbal Communication
Oral communicationOral communication• Conversation
• Telephone talk
• Meeting
• Interview
• GD
• Presentations
• Speeches
• conference4
Written CommunicationWritten Communication• Letters
• Memos
• Notices
• Circulars
• Reports
• Minutes
• manuals
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Attributes of Oral and Written Attributes of Oral and Written CommunicationCommunication
• Speed
• Record
• Accuracy
• Length
• Expense
• Body Language
• Feedback
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Non Verbal CommunicationNon Verbal Communication
• Body Language
AppearanceAppearance
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Eye contactEye contact
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Facial ExpressionFacial Expression
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Facial ExpressionFacial Expression
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Regulate InteractionRegulate InteractionFacial expressions or gestures that are used to control or regulate the flow of a conversation
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Postures & Gestures Postures & Gestures
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Non Verbal CommunicationNon Verbal Communication
• Graphs & Charts
• Symbols & Signals
• Space
• Silence
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Color Influences CommunicationColor Influences Communication
Yellow cheers and
elevates moods
Red excitesand
stimulates
Blue comfortsand
soothes
In some cultures
black suggests mourning
In some cultures
white suggestspurity
Non Verbal CommunicationNon Verbal Communication
Non-Verbal CodesNon-Verbal Codes• Kinesics: Body Language
• Proxemics: Physical distance between the speaker and the listener.
• Haptics: touch
• Vocalics: refers to modulation of voice.• Oculesics: eye contact
• Artefacts: relates to distraction towards luxury or any man made object.
• Olfactics: smell
• Chronemics: related to utilization of time
• Paralanguage: Nonverbal aspect of spoken language.
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Non-Verbal CodesNon-Verbal Codes
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Functions ofFunctions of Nonverbal Nonverbal CommunicationCommunication
• To provide information
• To express or hide emotion
• To present an image
• To express power and control
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Nonverbal SignalsNonverbal SignalsVary from culture to culture
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What does this symbol What does this symbol mean to you?mean to you?
• In the United States it is a symbol for good job
• In Germany the number one
• In Japan the number five• In Ghana an insult• In Malaysia the thumb is
used to point rather than a finger
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Improving Nonverbal Improving Nonverbal Communication SkillsCommunication Skills•When sending messages
• Be conscious of nonverbal behavior• Be purposeful in use of nonverbals• Make sure nonverbals are not distracting• Match verbal and nonverbal communication• Adapt to the situation
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Improving Nonverbal Improving Nonverbal Communication SkillsCommunication Skills•When receiving messages
• Consider gender, culture and individual differences• Pay attention to all aspects of nonverbal communication
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