metrics symposium framing the opportunities for powerful metrics in libraries with joe m

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Framing the Opportunities for Powerful Metrics in Libraries 

Rebecca Jones & Joe Matthewsrebecca@dysartjones.com & joe@joematthews.org

Churchill’s Frame

A pessimist sees the difficulty in

every opportunity; an optimist sees

the opportunity in every difficulty.

Keyne’s Frame

The difficulty lies not so much in

developing new ideas as in

escaping from old ones.

Frame or anchor?

Are clear on: their purpose the culture in which they operate what’s important & of value to their

stakeholders not what the people in their communities or

campuses or companies need, but rather what they need to do

how library services expedite or enhance people’s ability to do what they want to or need to do

Successful measurers

Three types of measures

Value

SatisfactionOperational

Understand the Context

Align Strategies & Objectives

Identify Services & Programs

Define Measures

Manage Measurement

Data

Translate Data into

Outcomes & Impacts

Communicate Results

Measurement Framework

INPUT OUTPUT OUTCOME IMPACT

It’s logical that:

resource perspective

operational

perspective

user perspectiv

e

stakeholder

perspective

The Logic Model

Refocus from the activity & output

to the impact

Start with the end in mind

Some Interesting Studies

The Library Cube

University of Minnesota Library

Hope College Library

Resonate

University of Minnesota

Summer Reading

The real frame:

How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?

The real frame:

How have we impacted someone’s life – their studies, their work, their ability to read, their garden – today?

What problems do people face? What are their pains?

What pain relievers can we best provide?

What are the desired outcomes & impacts?

How well are we allocating our resources to achieve those?

The real questions

Our frames for today