microsoft ® lync™ server 2010 what is new in devices? module 11 microsoft corporation

Microsoft® Lync™ Server 2010What Is New in Devices?Module 11

Microsoft Corporation

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Session Objectives and Takeaways

• Session Objectives: • Understand Devices Program• Understand Lync 2010 Phone Edition IP phone goals and

functionality• Learn about manageability of Lync 2010 phones• See new partner peripherals for softphone usage

• Takeaways:• Lower cost devices• Meets more core voice requirements• New phone scenarios• Manageability integrated with Lync Server 2010

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Provide customers with choice on price and form factors to meet their needs across multiple working environments

Headset Handset SpeakerPhone

USBPhone

IP Phone MobilePhone

PC Webcam Unified Conference

Station

Tele-Presence

Audio Video

Home Office Road

Wide Spectrum of End Points

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Microsoft Lync 2010 IP Phone Goals

• Low cost IP phones for information workers and common areas: Aries

• Enable partners to build a range of devices• Support for key Voice request for proposal (RFP)

features• Address Enterprise manageability requirements

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Microsoft Lync 2010 Voice RFP Features• Enhanced 9-1-1 (E9-1-1)• Call Park• Private Line (incoming)• Branch Office/Data Center Resiliency• Common area phone

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Phone range Variants Examples

“Aries” (New) Information worker (IW) models

“Aries” (New) Common area models

CX700/IP8540 (Existing) No new models – softwareupdate only

Microsoft Lync 2010 IP Phone Ranges

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Aries Information Worker Features

• Basic mode (PIN authentication)• Contacts with Photos• Message Waiting Indicator (MWI)• Lync Server 2010 Voice RFP features• Remote usage (after local provisioning)• Conference leader experience

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Aries Information Worker Features

• Enhanced mode (username/password)• Basic mode features• Calendar• Call Logs• Join online meeting• Lync 2010 better together

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Demo: Aries

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Common Area Phone

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Common Area Phone Requirements

• Ability for admin to pre-provision phones and Move/Add/Change (MAC) tech to install them

• Ability to configure call control behavior

• Ability to block external usage, compromised accounts

• Recovery from power outages

• Support for hotdesking scenario

• Phones are managed using Lync Server 2010 manageability infrastructure

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Aries Common Area Scenario

• Admin sets up common area account

• Admin designates policies for common area phone (e.g. dial plan, allowable call functions)

• MAC tech installs and logs into phone

• Phone is available for common area usage

• Different common area phone usages (e.g. lobby, conference) can have different usage policies

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Aries Hotdesking Scenario

• Admin designates a common area phone as hotdesking-enabled

• Admin sets idle timeout value

• MAC tech installs phone which operates in common area mode

• Phone indicates that user needs to sign in

• User signs in by entering PIN or by pairing phone to PC

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Hotdesking Phone Scenario (Cont’d)

• Phone operates in standard Knowledge Worker mode while user is logged in

• Phone cleans up user data when user logs out or idle timeout value expires

• Phone falls back to common area usage after idle timeout value expires

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Demo: Aries Common Area

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Sign In Example

User enters Ext/Phone # and PIN

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Sign In Example

User enters Ext/Phone # and PIN

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Sign In Example

Lync

User enters Ext/Phone # and PIN

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Common Area Policy SettingsPolicy Setting Usage

ClientPolicy EnableHotdesking

HotdeskingTimeout

Enables user to log on to common area deviceSpecifies timeout value

VoicePolicy EnableCallTransferEnableCallParkAllowCallForwarding

Enables UI for call transferEnables UI for call parkEnables UI for call forwarding

ConferencingPolicy AllowIPAudio Enables UI for conference escalation

ExternalAccessPolicy

EnableOutsideAccess Enables external access

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Manageability

• CommonAreaPhone contact object used to represent device

• SIP server and web services discovery configured in Dynamic Host Configuration Protocol (DHCP)

• Device inventory viewed in Monitoring Server report

• Usage information captured in call detail record (CDR) database

• Call quality information captured in Quality of Experience (QoE) database

• Update server used to update devices

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Manageability Reports

• Device inventory• Call Detail Record (CDR)• Quality of Experience (QoE)

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Peripheral Devices

• More customer choice• Expanded ecosystem

• New devices• New partners

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Dell All-In-One Monitor

• Integrated webcam• Call control keys• Future Availability

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ClearOne INTERACT™ AT

• Complete USB conference system (speakers, microphones, dial pad, call controls)

• MSRP: $2500 - $4000 (based on configuration)

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Jabra Headsets

• Single headset for Digital Enhanced Cordless Telecommunications (DECT) deskphone, softphone, and mobile calls

• Touch screen controlDECT: MSRP $181+ Bluetooth: MSRP $181+

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Plantronics

• Calisto 540 USB phone

• Smart Speakerphone: single controller for multiple devices

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Session Takeaways

• Lower cost devices• Meet more core voice requirements• New phone scenarios• Manageability integrated with Lync Server

2010

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Q&A

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Backup Slides with Aries Screens

Use these slides to show Aries experience if no actual device is available. These are not images of the final interface and they are slightly different from the actual device. (The “home screen” is the most different but they are all close enough to give a sense of the actual experience)

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Home Screen

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Contacts

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Search

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Contact Card

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Incoming Call

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Active Call

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In-Call Options

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Meeting Reminder

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Calendar

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Conference Call

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Leader Controls

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Common Area Home Screen

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Hotdesking – User Sign In

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Hotdesking – User Sign In

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Home Screen – User Signed In

© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

© 2011 Microsoft Corporation.  All rights reserved.  Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation.  Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.  This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED  OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.