midterm review (pages 1-27)

ENGLISH FOR TOURISM AND HOTEL BUSINESS I

Midterm Review(pages 1-27)

Vocabulary (page 2)

historic monumentbeachtemplemuseum

Vocabulary (page 2)

•natural geographic feature•gallery•palace•theme park

Where do tourists go? (page 3)

outboundinbounddomestic

Reasons for travel mind map (page 5)

eisure

isiting riendselatives

eddings

eetings

eunions

Vocabulary (page 7, 10, 12, 14, 22, 24)

Be able to use each of the following words in a sentence: brochure/pamphlet minibar a religion

to be religious camping

Language Focus (page 13)

Be able to put the phrases from page 13 in each category below:

Offering help and giving informationShowing something or pointing to somethingResponding to a thank you

Be able to use each of the following words in a sentence: jacuzzi accommodation laundry service regret abroad wake-up call

Vocabulary (page 7, 10, 12, 14, 22, 24)

Abbreviations (p14 & hotel role play)

N/A

TAT

Price Available Rooms

Price Available Rooms

Single $45 201, 203 Single $125 102, 103, 104Double $65 102, 103 Double $165 201, 203Suite N/A N/A Suite $210 501

PoolRestaurantsCheckoutLaundry Service

No.1st Floor11:00A.M.No

PoolRestaurantsCheckoutLaundry Ser-vice

NoNo 11:30A.M.Yes

•not available•no answer•not applicable

Tourism Authority of Thailand

Vocabulary (page 17)conciergechambermaid (maid) (housekeeper)porter (bellhop) (bellboy)amenitiesbartenderreceptionist (desk clerk)manager

Vocabulary (page 18 & 20) bathrobe

light switchtowelshot/cold tapstissuesmirrorremotecoat hangersbin/trash cantoilet paperpillowbedsheetsbathtubtoiletradio alarm

Hotel role-play

Guest/traveler phrases:

I’d like a room. How much is a single room? Is there a pool? What floor is the _________ on ? Where is the restaurant located? What time is checkout? Do you accept VISA/Mastercard?

Front desk/receptionist phrases:

•Welcome to the __________!•How many I help you?•Would you like a single or a double?•May I have your name, please?•Could you spell that please?•How many people?•How many nights would you like to stay?•How will you be paying?•Here’s your key.•Thank you, have a great day.

Vocabulary (page 22)

urbanruralstatic (stationary)mobile

Answering the hotel telephone

Answer (hello) Identify the hotel (give the name of the hotel) Identify yourself (give your name) Offer assistance (how may I help you?)

Caller: May I speak with Mr. Samuel please?Receptionist: Yes, one moment. I’ll ________ you.connect

Customer surveys

What’s an appropriate question for a customer survey?What’s not an appropriate question for a customer survey?

appropriate = right or suitable (okay)

Signs and Notices (page 27)

•vacate- to leave a room, building, chair, etc. so that someone else can use it