mit’s ehs-ms training system pam greenley, greenley@mit.edugreenley@mit.edu laurie veal,...
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MIT’s EHS-MS Training System
Pam Greenley, greenley@mit.edu
Laurie Veal, veal@mit.edu
MIT EHS Office
MIT EHS Office04/19/232
Outline
• Components
• Training Needs Assessment
• Training Metrics
• Training Roles
• Training Support
• Future
MIT EHS Office04/19/233
The EHS-MS Training System
Trainee Log-InTraining Needs
AssessmentWeb Course
Delivery
On-line Classroom Course Sign-up
Course Completion
Other Training Req.Completed
Central Training Records Database
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Training Needs AssessmentDetermining Training Requirements
• Self assessment
• Job title
• Academic class
• Special Group
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Self Assessment - Selecting EHS Activities/ Linking to Training
• Use potentially hazardous chemicals in a lab• General Chemical Hygiene - initial
• Lab Specific Chem Hygiene- annual
• Read Chem Hygiene Plan – initial
• Managing Hazardous Waste – annual
• Department customization
MIT EHS Office04/19/236
Top 5 EHS Activities(7800 total people, 2000 this FY)
EHS Activity Number Selected
Use Chemicals in Lab 4022
Use BL1, BL2, RNA/DNA 1678
Ergo Eval of Computers 1257
Research w blood 816
Use Ionizing Rad in Lab 727
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Training Needs Assessment Accuracy
• “Work in a noisy environment” – 16% over reported (13/80)
• Radiation safety – 25% of those who took course did not select EHS Activity (1 Dept)
• How many people have not taken needs assessment but need to? Estimate 300 people
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Communication of Training Metrics
• Ongoing – Dept. Assessment Report gives PI and lab group training completion rates• Coord and LC can look at dept metrics anytime
• Should look at least 2x/yr before inspections
• Special• External audit- Reps, PI’s, Dept.heads, Asst. Deans
• Balanced Scorecard Initiative – course focus
• Sensitivity
MIT EHS Office04/19/2311
Effect of EHS-MS on EHS Training
0500
100015002000250030003500400045005000
pre EHS-MS
Pilot 2004 - 1st 2nd 3rd 2007- 4th
# Trained Haz Waste
MIT EHS Office04/19/2312
EHS Training Activity - # Seats/yr.
Web-based 7061 30%
Classroom 16,482 70%
TOTAL 23,533
MIT EHS Office04/19/2313
Activity EHS Office
EHS Coord
EHS Rep
Getting new people to complete TNA
X X
Checking accuracy of TNA
X X X
PI Training X X XLab Specific Training
X
Training Reconciliation
X X
Training completion metrics
X X
EHS-MS Training Roles
MIT EHS Office04/19/2314
Training Technology Support
• The cost of ownership for the EHS-MS Training System includes ongoing technical support• Internal = 1-2 FTEs
• MIT IS&T = 1 FTE
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Internal EHS Training Technology Support Requirements
User Assistance
IS&T Coordination
Support Classes
Metrics / Reports
Web Support
Debug / Test
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EHS Training Triage
• 44% of all email requests for assistance received by the EHS Office request tracking system are training technology questions:• Browser settings
• MIT personal certificates
• Automated email notifications – turning off or clarifying training requirement
• Credit for classroom training
MIT EHS Office04/19/2317
IS&T EHS Training Support Requirements
End UserSupport
ApplicationDebugging /FixingData Integration/ Feeds
SystemCustomizations /Enhancements
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Training Metrics Reports
• Metrics reporting is resource intensive.
• Special performance / metrics reports had to be developed.• .25 - .5 FTE for EHS Training reporting
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Automated Training Reports
• Investments in custom automated reports :• BrioQuery Training Dashboard
• Monthly Training Metrics Report
• PI Assessment Report
• Just in time Training management reports for trend analysis and continuous improvement.
MIT EHS Office04/19/2320
Tech Support Lessons Learned• In tech support, no question or issue is too
trivial.• It may be an indicator of a larger problem.
• Browsers are the Achilles Heel of training delivery.
• Users prefer a phone call .
• Same day response is expected.
• Automated, web-based training reports have a big impact in the local labs.
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The Benefits Outweigh the Costs
• MIT’s EHS-MS training automation is powerful and effective
• Rewards and resources are in balance
• 2 - 3 FTEs per 7,800 EHS-MS training users is a sound investment.
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