mobile customer service predections infographic ppt
Post on 12-Jul-2015
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Mobilecustomer service
predictions
centrogs.com
535 million consumers worldwide will Make a purchase this yearon a mobile device.
centrogs.com
Mobile ecommerce sales worldwide are projected to be
$626 billion by 2018
centrogs.com
Companies was expected to spend about
$900 million in 2013on mobile processes reinvention services,
a number that will more than
triple in 2014, and continue to rise in 2015.
centrogs.com
1 Billion
2 Billion
By 2016
Consumers will havesmartphones.
Global users ofsmartphones.
centrogs.com
70%of shoppers remain mobile-ready, even when they are inside a store.
Shoppers
centrogs.com
By 2015, There will be more people accessing the webusing a mobile device than a wireless computer.
centrogs.com
By 2015
Mobile search will generate
27.8 Billionmore queries
than desktop search.centrogs.com
centrogs.com
Thank YouCentro Global Solutions
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