mobile governance

Mobile Services Delivery Platform (MSDP)

KAPIL KANT KAMALSenior Technical OfficerCDAC Mumbai

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Agenda What is MSDP? Unique Features of MSDP MSDP Architecture Status of MSDP components

SMS USSD IVR APP Store Mobile Application

Integration Flow

What is MSDP?

MSDP (Mobile e-governance Services Delivery Platform) provides an integrated platform for delivery of government services to citizen over mobile devices using SMS, USSD, MMS, Voice, LBS, WAP, or mobile applications installed on the mobile phones.

Unique Features of MSDP Integrated with NSDG / SSDG Provides multiple mobile based channels for delivery

of the government services (eg. SMS, USSD, IVRS, m-apps)

Once integrated to any one channel provides automatic integration for the other available channels

Free of cost integration Push SMS is free (initially for one year) for early

adopting departments Hosts / manage your own m-Apps on the DIT mobile

application store

MSDP Architecture

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SMS Flow

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SMS Gateway Integration Status34 PULL services and several PUSH services has been already integrated - Goa

Push, 5 Services (Pull)- Delhi

Social Welfare (Push)- Maharashtra

Push, 2 Services (Pull)- Meghalaya

Push- J&K

Push- Manipur

Push, 1 service Pull

SMS Gateway Integration Status (contd.)

- PuducherryPush, 1 service Pull

- NagalandPush, 23 services Pull in process

- KarnatakaPush in process

- Himachal PradeshPush in process

- Maharashtra Public Service Commission Push

-National Population RegisterPush

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APP Store Status M-Gov Application Store is completed. In App

store we have deployed 3 live (2 Goa, 1 Maharashtra) applications and 32 generic applications.

Generic applications can be customized according to the needs of a particular department.

In Process

Himachal Pradesh

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List of Mobile Applications BirthCertificate MarriageUnderSpecialMarriageAct CasteCertificate GrievanceService DeathCertificate RenewalOfArmedLicence Domicile NewElectricityConnection NewSewerageConnection FairPermission IncomeCertificate DuplicateRationCard NonEncumbrance NewRationCard Residence PensionHandicap SolvancyCertifiacte PensionOldAge Scholarship PensionWidow DeletionOfNameInVoterList DuplicateVoterCertificate InclusionOfNameInElectoralRolls SolomnizedMarriageCertificate IssuanceOfVoterCertificate AppealRegistration EmploymentExchange Procession NewTelephoneConnection ROR WaterConnection LoudspeakerPermission

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USSD Status

USSD Ready with 3 live Services (2 Goa & 1 Maharashtra)

– The above services are running on temporary short code, only for testing purpose.

– After we get our own short code, all the services will move to our short code.

Unstructured Supplementary Service Data (USSD) Flow

Interactive Voice Response System (IVRS)

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IVRS

IVRS is ready with 3 live Services.

– Currently the IVRS system is running on 022-26209367.This number can be changed once we get approval for MGOV IVRS number.

– Currently the IVRS system supports 30 simultaneous calls

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For any further enquiry contact us:Department of Information Technology,

Ministry of Communications & Information Technology (Govt. of India),Electronics Niketan, 6, CGO Complex,

Lodhi Road, New Delhi 110003Phone: +91-11-24364729http://www.mit.gov.in/

Centre for Development of Advanced ComputingGulmohar Cross Road No.9,

Juhu, Mumbai 400049Phone: +91-22-26201606Fax: +91-22-26210139

http://www.cdacmumbai.inEmail: msdp@cdac.in

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Thank You