mobility needs at an enterprise level
Post on 13-Apr-2017
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5 Billion people or
70% of the
World‘s
population
have Mobile
phones
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Cognizant.com 3
Case Studies & References
The world is changing; are the businesses ready!
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Cognizant.com 5
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Cognizant.com 7
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New Form Factors influencing Mobile
Business applications
of technology
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Holistic Connectivity is On the Horizon
Integrated Holistic systems will start to link up devices, goods and services in
the home and beyond so that each components works in loop step with the rest.
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Mobile will play a bigger Role in the Near-Future
PAST PRESENT FUTURE
The next generation
―Thermostat‖ that programs itself
around the user‘s pattern
Light bulbs which can ‗on or off‘
automatically ,blinking to indicate an
incoming call or notification in tandem
operating through a smartphone
A system in which an array of
devices and services (Glasses,
appliances, mobile devices,
vehicles) communicate and operate
in tandem
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Enterprise Mobile Trends and Biz Drivers
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18 of IT spending on mobility by 2017
($600 Bn Approx.)
%
480
workforce to depend on Mobile solutions for work
by 2015
Million
$3.1
By 2017, Global EMM market to
reach
Billion
Enterprises to maintain their own Appstore
by 2017
67%
of enterprises will adopt MDM solution by 2017
500%
in Mobile CRM apps
in 2014
Mobile Web
of Fortune 500 companies to deploy HTML5 mobile apps
75%
Web
connected devices by 2018
mobile connected devices by 2018
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$18 By 2019,
Wearable market to reach
Billion
31 Billion
By 2019, IoE solutions to grow
$7.1 Trillion
Billion
$181
Billion By 2017,
BYOD market
enterprises to enforce BYOD policies by 2017 50%
enterprises already support some form of BYOD 89%
IT decision makers are currently/planning to support BYOD 75%
BY
OD
of all tablets will be deployed by
enterprises
20%
CY
OD
, BY
OC
& B
YO
A
Device level policies
Data level policies
tables to ship in 2014
$174 Billion
2014: A prominent year in Enterprise
Mobility
Enterprise AppStore – A reality
One view – Any platform
Empower Everyone – BYOD
Internet of everything
Productivity = Work – Boundaries
MBaaS
Context Aware
Omni channel
Beacon
Next Gen answer for mobile-first enterprise
New dimension of Awareness
Only way forward
Your virtual companion
Market by 2017 $7.7
Billion
$ 96 Billion
impact on annual consumer spending by 2015
10%
will be continuously tracked by 2015
retail sales via smartphone
$12 Billion
devices with support for beacon technology
world population
560 Million
2 Million
Mobile Vs Web
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Where to start?
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Digital Transformation Journey
to transform your
Enterprise
Leverage
Mobile / Digital Assets
Re-building your existing processes to fit
seamlessly into the mobile paradigm
Metamorphosis of business models catalyzed
by new age mobile innovations (NFC, AR..)
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Convergence of SMAC forces to make that
digital leap
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Process
Transformation
Digital
Transformation
Mobile Enabling Enabling existing
channels on a mobile
device
Wider reach and improved
access
Incorporating process
efficiency across all
functions in an enterprise
Improved revenues through
better customer experience
and segmentation using
advanced Analytics
Integrate Social, Analytics
and other digital elements
into the mobile experience
to drive enterprise digital
transformation
Business Model
Innovation
Get Started Get Competitive Lead the Competition
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Moving Towards System of Engagement
Moving towards building User Integrated Platform Views
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ENTERPRISE MOBILITY THE NEED, THE SOLTUION
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Strategy Mobility Roadmap and
roll-out strategies with clear
time-to-market advantage
MOBILITY NEEDS @ ENTERPRISE
Design Concept to design
of mobile solutions
that is focused
on consumers
Architecture Enterprise architecture with
mobile first design concepts.
Need for multi-OS and future
proof roadmap is increasing
Testing Test strategy definition and
need for multi-device and
multi-OS testing. Additionally
need for performance testing.
Life Cycle Management Apart from distribution, there is
a clear need for management
of the apps through the life
cycle of pre & post production
Support Pro-active post-production
support needs are increasing
by the day as multi-OS needs
have become a reality
Managed Mobility Opex based management of mobile
devices, data plans, security, updates
and upgrades are a reality even in large
enterprises
Development Cross platform vs native vs html5
development strategy. Focus on agile
based continuous development process
for shorter time-to-market
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Strategy
Deliver a comprehensive enterprise mobility strategy, an architecture
blueprint and a practical roadmap to support current and future business
models, and business processes required to effectively define and deliver
digital transformation within an organization in a cost effective manner.
Mobility
Consulting
Advisory Services
Business Strategy
Tech Strategy
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30% reduction in Customer Journey time
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Lessons Learnt
• Mobile applications are individually small but collectively
start to change the way the business works
• Mobile applications allow the bridging of physical and digital
environments
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In most of the organizations, design is still usually
thought of last rather than FIRST.
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Rethink and Extend Mobile Service Design Context
“Success or failure is often determined on the drawing board”
ROBERT J. MCKAIN
Fewer buttons,
more
gestures
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Be Simple – Touch the Future
• Virtual shopping experience with
3D pharmacy store.
• Interactive mobile shopping with
Pharmacist Avatar
• 4.5 Star Rating
• Newer Revenue Stream
S e l e c t e d f o r m o s t i n n o v a t i v e
m o b i l e a p p s c a t e g o r y a t M I T X
I n n o v a t i o n A w a r d s 2 0 1 3
SIMPLIFYING THE SHOPPING EXPERIENCE
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Lessons Learnt
• Idea-POC-Pilot-Scale is an excellent model to follow
• Over-investing in the early stages is a very good idea
• Requires stronger project management than regular IT
projects – greater number of unknowns and variables.
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ARCHITECTURE ENTERPRISES FACE A GAMUT OF CHALLENGES AS THEY EMBARK ON MOBILITY INITIATIVES
KEY CHALLENGES
IN ARCHITECTING
MOBILE
APPLICATION
Cost considerations
B2C vs B2B Apps
Technology Choice
Platform choice
Supported Device models
Integration Needs
Build vs Buy
Support & Maintenance
models
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Security and Integration should drive architecture principles
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Architecture for easy scalability
Plug-n-play architecture without
any hard-binding between the components
Content Management System to ensure easy
scalability & customization Mobile Friendly services
Maximum use of reusable components to reduce cost & decrease
time to market
In-app Analytics to measure usage & derive
insights
Offline Capability for non-stop access
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VIRTUALIZING THE AIRPORT JOURNEY
UK Airport
360 view of Customer
journey
°
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Holistic Connectivity is On the Horizon
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Holistic Connectivity is On the Horizon
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Lessons Learnt
• High number of unknowns while connecting to existing
legacy environments – mix & match is tricky
• Product maturity is low. Expect roadbumps
• Platformisation & Continuous Feature Addition
• Adoption requires more than launching the app
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Development Methodology
√ Agile in a Box
√ Onsite – Offshore Framework
Build / Develop
√ Coding Standards
App Development - Factory Model
√ App factory – Development Cycle
√ Managed Support Services
JAMBUL
√ Mobile App Rapid
development
Mobility Shared Services
√ MAMS Model
√ Coding Reviews
MOBILE APPLICATION DEVELOPMENT
– BEST PRACTICES
√ Leveraging Reusable Components
√ Usage of Static Code Analyzer
√ Unit test Automation
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Lessons Learnt
• Mission critical/ Life Critical applications via mobile
• Leapfrog web technologies
• Real time data matters
• Scaling is difficult in emerging technology. Investment
required.
• Creative solutions always exist
•
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TESTING
Tools
Types
Infra
Cross Platform Automation on Devices &
Simulators plugged with frameworks for reusability
analysis
Mobility Testing
Make your own End to End Mobile QA strategy Customize, Design, Execute and Certify Save Cost through increased Automation and Virtualization Solve your problems innovatively
Project specific QA strategy for mobile
for recommendations on Process ,Tools , Infra
Private Secure Cloud for On Demand Devices on
Cloud with automation support
User Experience- Network Validation, Compliance
verification, performance & security testing
Platform
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LIFE CYCLE MANAGEMENT
Customer context
Product description
Mobile Enterprise
App Catalog
Security & Provisioning
Platformization
Ready Industry & Enterprise
apps
Un-middleware Complete app-lifecycle management
solution
Comprehensive security, simplified
Integration Lifecycle
mgmt.
BYOD
Immediate productivity gains
Cost of mobilizing workflows, compliance, productivity
gains
Distribute apps & content effectively
Security & control w/o
dependencies
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MANAGED MOBILITY OPEX BASED APPROACH TOWARDS MANAGING MOBILE
Solution
Enterprise Managed Mobility: Mobile Enable your Enterprise
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2 3 4 5
PROGRAM MANAGEMENT
MOBILE APPS (Reusable Components,
App- Suite, Custom Apps)
DEVICES (Servers, End Devices)
NETWORK (Cloud, 3G/4G/Wifi, TEMS)
MANAGED SERVICES
Factors
Costs • Minimal Upfront Investment
• Opex Based
• Visibility to future costs
Operations • No hassle of dealing with
multiple vendors
• Single Helpdesk
• Improved productivity
Technology • Ability to start small
• Easy Scalability
• Future Proof Solutions
• Minimizes technology risks
1 ADVISORY SERVICES
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Bringing it all together for cross functional benefits
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Mobile 1.0
Enable core systems on mobile
Mobile enable “time sensitive” activities
Eliminate work duplication and paperwork
Focus on “Day in the life” of a user
Make processes collaborative
& social
Leverage native device features
Leverage device interactivity to
optimize processes
Maximize self-service Through mobile
Add context to information
Combine context and physical objects
Simplify complex processes through interactivity
Pin to Product Transformation
Mobile 2.0 Mobile 3.0
Decouple info access from time and location
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Lessons Learnt
• SMAC technologies work together, with sensors, for the
best results
• Business change and transformation potential of mobile
• Recognizing the new SOE Stack
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BECAUSE EVERYTHING IS UP FOR GRABS (AGAIN) …
“We are in era where we are re-imagining
nearly everything … powered by new
devices, plus connectivity, plus new user
interfaces, plus beauty….”
—Mary Meeker - Kleiner Perkins Caufield & Byers
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THANK YOU Happy Teacher‘s Day!
Happy Janmashtmi!
Arjun Ahlawat
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