monitor performance with sap solution manager
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7/29/2019 Monitor Performance With SAP Solution Manager
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Monit or Per form anc e andAna lyze Your SAPNet Weaver Syst em w i t h
SAP Solut ion Manager
Venkat MahalingamSAP America
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© SAP AG 2006, 2
Object ives
As a resul t o f t h is sess ion, you w i l l
be ab le t o :
Describe the purpose and value of Solution Manager
Diagnostics See how Solution Manager Diagnostics is used for
root-cause analysis
Learn about integration of Solution Manager Diagnostics
into SAP Solution Manager 4.0
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Solution Manager Diagnostics
Development Planning for
Solution Manager Diagnostics
Implement and Learn to Use
Solution Manager Diagnostics
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Solution Manager Diagnostics
Development Planning for
Solution Manager Diagnostics
Implement and Learn to Use
Solution Manager Diagnostics
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© SAP AG 2006, 5
SAP
Development
SAP
Custom CodeDevelopment
SAP
Consulting
SAP Education
SAP
Hosting
SAP
Active Global
Support
SAP Solut ion Manager In t egrat ion
St anda rd ized and i nt eg ra t ed
app l ica t ion management
SAP Solut ion Manager
Gateway to SAP
Customero l labora t ion
Implementation of SAP solutions
Solution monitoring
Service desk
Change management
Delivery of SAP services
Diagnostics
Upgrade of SAP solutions
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© SAP AG 2006, 6
The SAP Solut ion Mana ger Mana ges SAP Solut ions
Appl ic at ion Managem ent SAP Solut ion M anager
Maintenance strategy, processes, and projects
Continuous improvement projects
Software Change Management Development and enhancement projects
Deployment projects
Net Weaver L i fecyc le Management
SAP Net Weaver Admi nis t rat ion Tools
System administration mainly on a component basis
Configuration and transportation
Consistency checks
Development infrastructure
Planning
Status
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© SAP AG 2006, 7
Leverage ABAP Suppor tab i l i t y t o J ava Wor ld
SAFETY OF SUPPORT
SCALABILT
Y OF
SUP
ORT
low high
h i g h
l o w
JAVA
SUPPORTABILITY
TODAY
Various J ava Tools
(e.g., Debugger,Visual Admin)
Various J ava Tools
(e.g., Debugger,
Visual Admin)
SolutionManager
Diagnostics
SolutionManager
Diagnostics
L e a r n f r o m
A B A P
s u p p o r
t a b i l i t y
INDUSTRIALIZED
J AVA SUPPORT
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© SAP AG 2006, 8
Suppor t and Admin is t ra t ion Role
SAP Solut ion M anager
Document
Implement
Test
Control change
Manage
incident Monitor
solutions
Diagnostics
Root-cause Analysis Ensure stability
Optimize
performance
Minimize resource
consumption
(Analyze logs, dumps,
traces, configuration,
resource consumption,
coding etc.)
SAP Net Weaver Adm in is t ra t or
Start and Stop
Change Configuration
Transport Software Changes
Backup and Recovery
Output Management
User Management Job Scheduling
Monitor systems
Incident analysis
Support Role Administration Role
SAP CRM
4.0
SAP CRM
4.0
NW 04NW 04
SAP APO
3.1
SAP APO
3.1SAP R/3
4.6C
SAP R/3
4.6C
Solution Landscape
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© SAP AG 2006, 9
SAP CUSTOMER SAP CUSTOMER SAP SUPPORT
So lut ion Manager Diagnos t i c s : Ef f ic ient and SafeRoot -Cause Ana lys is
Eff ic ient Reduc e t i m e f o r r oo t -c ause ana ly si s
Available in one central console
Standardized SAP Best Practicesfor diagnostics, integral part of
SAP NetWeaver, and used by all
SAP employees
Uniform across components
SafeN o c h an ge s t o p ro du c t i on sy st e m s
Runs in Web browser and can be
accessed via http connection, no OS
access necessary for standard support
No access to SAP NetWeaver
administration tools
Enforced customer control
for change management
Solu t ion Manager Diagnos t i c s prov ides ef f ic ient and safe root -c ausea na ly si s o f i nc i de nt s i n c u st o m e r s ol ut i on s p ow e re d b y SA P N et We av er
SAP Syste m
Solut ion Manager
D iagnost ics
SAP Net Weave r
Adm in is t ra t ion ToolsSolut ion Landsc ape
Safe
access
No
access
change
r ead only
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© SAP AG 2006, 10
Solut ion Manager Diagnost ic s: Overv iew
SAP CUSTOMER SAP CUSTOMER SAP SUPPORT
Solut ionManager
D iagnost ics
Third-Party Software
Safe
accessthrough
SAP
Router
SAP
Agent
Safe
accessthrough
SAP
Router CRM at SAP
I nc idents ,
Updates
NetWeaver
Adm in is t ra t ionSAP Syst em
Solut ion Landsc ape
C h
a n g e
R e a d
o n l y
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© SAP AG 2006, 11
SAP CUSTOMER SAP CUSTOMER
Solut ion Manager Diagnost i cs on WebAS
Solut ion Manager Diagnost ic s : Landsc ape
SAP
SUPPORT
SAP System
Solut ion
Landscape
Safe
Agent Agent
WebAS 6.40
ABAP Java
ITS
HTTP
Link
CCMSe.g.,
RZ20,
OS07,
DB02,
…
Web Dynpro
Java
Support
Tools
W i l y
I n t r o s c o p e
E n t e r p
r i s e M a n a g e r
Third-party tools,
preconfigured
for SAP NetWeaver,
for use by SAP (no OEM)
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© SAP AG 2006, 12
Solut ion Manager Diagnost ic s : Arc h i t ec t ure and Func t ions
Local
Diagnostic Tools
ABAP Stack
NetWeaver
Solution Landscape
(Monitored System)
Solution Manager Diagnostics (Monitoring System)J2EE Stack (Web Dynpro Apps) ABAP Stack (ITS Apps)
OS Command Console
SAP Monitoring Infrastructure
IntroScope
Enterprise Manager
Mercury Load
Generator Third-party tools
CCMS Agent/
OS Collector
SMD Agent/
Comp. Analyzer
IntroScope Agent
J2EE Stack
File System Browser
Thread Dump Analysis
HTTP Analysis
Log Display
Portal Activity Reporting
Remote DB Monitoring
Remote OS Monitoring
Alert Monitoring
SAP Java
Web Dynpro
SAP ABAP/ITS
SAP ABAP/DIAG
SAP Agents
Third-Party
SAP Java/HTTP
Software Change Report ing
Configuration and File Reporting
Compare Multiple Instances
J2EE Server Analysis
SAP J2EE System Information
Java Web Dynpro Monitoring
SAP J2EE SQL Moni tor ing
J2EE Stack (Integrated Apps)
System Landscape Directory
SQL Command Console
J2EE Command Console
LDAP Browser SAP NetWeaver Appl ications
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© SAP AG 2006, 13
Solut ion Manager Diagnost ic s : In t er fac e
Detai led
Nav igat ion
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© SAP AG 2006, 14
So lu t i on Manager Diagnost i c s Integ ra ted inService Desk Sc enar io
Customer Customer SAP SAP
Find
Solution
6 Provide Solution
2
Search for
Solution
Customer'sSolutionDatabase
1
Report
Incident
SAP System
Service Desk
En d Use r En d Use r Solut ionSupport Solut ionSupport
SAP Servi c eMarketp laceSAP Servi c eMarke tp lace
SAP Note DatabaseService Products
Best Practices
Provide Solution
SAP Suppo rt SAP Suppo rt 4
Forward ProblemSolut ion
Manager
D iagnost ics
3 Perform Root-
Cause Analysis
Perform Root-
Cause Analysis
5
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© SAP AG 2006, 15
Customer’s Perspective
Ear lyWat c h Aler t and SAP Solut ion Manager (Diagnost ic s)
Monitored SAP SystemMonitored SAP System
SAP EarlyWatch Alert SAP EarlyWatch Alert
Stability Stability PerformancePerformance Resource
Utilization
Resource
Utilization
Solution Manager DiagnosticsSolution Manager Diagnostics
Abstraction and Aggregation
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Solution Manager Diagnostics
Development Planning for
Solution Manager Diagnostics
Implement and Learn to Use
Solution Manager Diagnostics
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© SAP AG 2006, 17
Solu t ion Manager D iagnost ic s : Component Coverage
We now have two lines of code:
NW04
NW04s
After SP17, the goal is to focus on the NW04s code line
Functionality coded into SP17 will be available in SPS08 and later
versions, and new functionality will be available in NW04s SPS
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© SAP AG 2006, 18
Solu t ion Manager D iagnost ic s : Component Coverage
SAP NetWeaver Support Pack age Stac k (SPS)
ESS/MSSConfigurationLog ViewerWilyTech IntroscopeComponent links
NW04 SPS 17 NW04 SPS 17
;
;
;
;
2006
;;
;
;
TREX Configuration
Log ViewerComponent links
;
;;
MI
ConfigurationLog ViewerWilyTech IntroscopeComponent links
NW04s SPS 08 NW04s SPS 08
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© SAP AG 2006, 19
Solu t ion Manager Diagnost ic s : Funct ional i ty Roadmap
SAP NW04 Suppor t Package Stack (SPS)
System Analysisfor all SAP Solutions
Java and Web
Analysisfor EP, CRM ISA,
XI, etc.
Diagnostics
Framework
SPS 15 SPS 15
LDAP Browser
SSL, KeyStore
Browser
NWA LogViewer
NWAapplicationsintegration
SPS 16 SPS 16
EWA for EP
PermissionsConcept inNavigation
Audit-Tracing forSMD navigation
NW04 to NW04smigration
SPS 17 SPS 17
Config Reporting:Add PCD, KMC, PPvia CTC
Enhanced self-check
2006
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© SAP AG 2006, 20
Solut ion Manager Diagnost ic s : Funct ional i ty Roadmap (c ont . )
SA P N W0 4s Su pp or t Pa c k ag e St a c k (SPS)
System Analysisfor all SAP Solutions
Java and Web
Analysisfor EP, CRM ISA,
XI, …
Diagnostics
Framework
SPS 07 SPS 07 SPS 08 SPS 08 SPS 09SPS 09
Audit-Tracing forapplicationscommandsLDAPcommand cons.
SMD High Availability Wily introscope setup integration Permission
2006
SPS 10 SPS 10
Solution Managerdiagnosticsintegration
End-to-end root-cause analysis
Synthesis of logs, Traces, Dumps, GC,..
Increase GCA and TDA capabilities
Root-cause analysiscockpit view based
on aggregation andcorrelation
Config Reporting:Add PCD, KMC, PPvia CTC
Enhanced self-check
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© SAP AG 2006, 21
Roadmap for SAP Serv ic e In f rast ruc t ure
12/04
Q3/05
Q4/05
Q1/06
Mass sh ipment Solut ion Manager Diagnost ic s
Solut ion Manager Diagnost ic s needed for e f fect ive
root -c ause analysis of J ava-based SAP solut ions
St art of ram p-up SAP Solut ion Ma nager 4.0
Mass shipm ent SAP Solut ion Mana ger 4.0
Q3/06 SAP Solut ion Manager needed for e f fect ive root -c ause analys is
of a l l SAP solut ions
SA P
Solut ion
Manager 3.2
WebAS 6.20
Solut ion
Manager
D iagnos t ics
WAS 6.20
SA P
Solut ion
Manager 4 .0
WebAS 6.40
Mass shipm ent SAP Solut ion Manager 3.2
m ySAP ERP 2004 requi re s SAP Solut ion Man ager
4/05
3/05
WebAS 7.00
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© SAP AG 2006, 22
SAP Solut ion Ma nager a nd SAP Net Weaver :Re lease Roadmap
Solut ion Manager
D iagnost ics
on WebAS 6.40
SAP Solut ion
Manager 3.2 SAP Net Weave r
Adm inis t ra t ion Tools
2005
SAP Solut ion Ma nager 4.0 SAP NetWeave r Adm in is t ra t or D iagnost ics2006
2005
SAP Net Weave r 04WebAS 6.20 ABAP
Read
only
SAP Net Weave r 04
SAP NetWeaver 04 s SAP NetWeaver 04 s
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© SAP AG 2006, 23
Diagnos t i c s Be longs to t he “Manage Inc iden ts ” Capab i li t y of SAP Solut ion Man ager
Content
Gatew ay to SAP
Tool
Open End-to-End Application/Technology Management and Maintenance
DocumentImplement
Train Test a deployment
Support and maintainMonitor and optimizeControl changeManage incidents
MethodologiesRoadmaps
Services
Best Practices
SAP Active Global Support
SAP Development
Service Delivery Platform
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Solution Manager Diagnostics
Development Planning for
Solution Manager Diagnostics
Implement and Learn to Use
Solution Manager Diagnostics
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© SAP AG 2006, 25
Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les
Five Suppor tab i l i t y Pr inc ip les
Central
Runs in Solution Manager
Remote
Runs in Web Browser or in SAPGUI and is downloadable to support the back end
Uniform
Complete
Keeps everything together (including support tasks)
Safe
Read-only support role
SAP CUSTOMER SAP CUSTOMER SAP SUPPORT
Solut ionManager
D iagnost ics
Change
Cont ro l
Solution Landscape
SAP
Agent
OS dataDB data
Config Files
Log Files
Dumps
Resource
Consumption
Safeaccess
through
SAP
Router
CRM at SAP
I nc idents ,
Updates
S l t i M Di t i F t d
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© SAP AG 2006, 26
Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les (cont .)
Ei gh t Su pp or ta bi l i t y Fe atu r es
Solution Landscape Reporting
Inventory of installed products and components with their version history
Software Change Reporting
Change log of the customer solution: SAP software, modifications,and custom development
Configuration Reporting and Check
View of configuration settings with history, and with check against best practices
Ressource Monitoring
Activity snapshot and history of resources
SAP CUSTOMER SAP CUSTOMER SAP SUPPORT
Solut ionManager
D iagnost ics
Change
Cont ro l
Solution Landscape
SAP
Agent
OS dataDB data
Config Files
Log Files
Dumps
Resource
Consumption
Safeaccess
through
SAP
Router
CRM at SAP
I nc idents ,
Updates
Solut ion Manager Diagnost ic s: Feat ures and
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© SAP AG 2006, 27
Solut ion Manager Diagnost ic s: Feat ures and Pr inc ip les (cont .)
Eigh t Suppor tabi l i t y Featu res (con t .)
Logging
Understandable log messages in uniform format
Dump Analysis
Complete context information for error dump
Tracing
End-to-end trace to be switched on per activity
Debugging
On-the-fly, cross-component debugging
SAP CUSTOMER SAP CUSTOMER SAP SUPPORT
Solut ionManager
D iagnost ics
Change
Cont ro l
Solution Landscape
SAP
Agent
OS dataDB data
Config Files
Log Files
Dumps
Resource
Consumption
Safeaccess
through
SAP
Router
CRM at SAP
I nc idents ,
Updates
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© SAP AG 2006, 28
How to Ge t So lu t i on Manager Diagnost i c s?
To implement the current pre-shipment of Solution
Manager Diagnostics, you need SAP NetWeaver 04,
min. Support Package Stack 16, preferably latest
Support Package Stack Recommended: Two CPU, four GB RAM, 40GB disk
Supportabili ty Setup Guide – Solution Manager
Diagnostics NW04 available in Service Marketplace
Solution Manager Starter Pack
Order via: www.service.sap.com/servicecatalog
service.sap.com/servicecatalog *
Requi rements
Imp lem enta t ion Suppor t
More In format ion
* Requires login credentials to the SAP Service Marketplace
service.sap.com/diagnostics*
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© SAP AG 2006, 29
K ey Feat ures
One central Web-enabled console
Integrates in the Service Desk scenario
Ensures standardized operations and effective optimization
Solut ion Manager Diagnost ic s Provides …
Eff ic ient and safe root -c ause analys is for SAP Net Weaver
Cer t i fy your operat ions in So lu t ion Manager Diagnost ic s
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© SAP AG 2006, 30
Resources
Î Publ i c Web
www.sap.com ÆSolutions ÆSAP NetWeaver ÆSAP Solution Manager
SAP Customer Services Network: www.sap.com/services/
Î Help Port a l
Online Help: http://help.sap.com/ Æ DocumentationÆ SAP Solution Manager
Î SAP Serv ic e Mark et p lac e
Diagnostics: http://www.service.sap.com/diagnostics *
General information: http://www.service.sap.com/support-infrastructure* Learning maps http://www.service.sap.com/rkt-solman/ *
* Requires login credentials to the SAP Service Marketplace
7 P i t t T k H
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© SAP AG 2006, 31
7 Po in ts t o Take Home
Solut ion Manager Diagnostics provides:
A central Web console for monitoring and performing analysis of
SAP NetWeaver solutions
Standardized operations and optimization
Increased solution stability
Efficient and safe root-cause analysis
Integration into the SAP Solution Manager Service Desk
Interaction with Wily Introscope
Solution Manager Diagnostics is available in all NW04 systems!
Q ti ?
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© SAP AG 2006, 32
Q&A
Quest ions?
How to contact me:
Venkat Mahalingamvenkat.mahalingam@sap.com
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© SAP AG 2006, 34
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