moving forward with your next technology implementation · moving forward with your next technology...

Moving Forward With Your Next

Technology Implementation

Thursday, November 15, 2018: 02:00 PM – 03:15 PM

Cade Vereen, Director of Revenue - Typhoon Texas

Heather Darling, Development Officer - The Dalí Museum

Christina Gilchrist, IT POS Manager - Ripley Entertainment Inc.

Three Perspectives of a

Technology Implementation

Financial Perspective

A Newcomers Perspective

Experienced Information Technology Perspective

Cade VereenDirector of Revenue

Financial Side:

Cade Vereen

❖ 10 years in the waterpark and hospitality industry. A part of inaugural

team that rebuilt an existing waterpark into a Typhoon Texas park.

❖ Launched new POS, access control systems, and implemented RFID

technology into the new park. RFID technology used for customer

passes, payment types, and park amenity entitlements.

From Entry to POP➢ Technology is beginning to affect every aspect of our guest’s experience

➢ Keeping speed at the forefront

➢ Training the market

➢ Contactless consumers spend more

➢ Buying at the gate costs you more than you think

➢ Keeping it simple!

➢ Creating your backup plan

Challenges of Implementing New Tech

➢Getting your team onboard

➢Understanding the utility

➢Costly

➢Upgrading current infrastructure

Heather DarlingDevelopment OfficerThe Dali

New to the business:

Heather Darling

❖ 7 Years experience in variable data fundraising and marketing for not-

for-profit organizations.

❖Was hired as CRM Manager by The Dalí Museum and ultimately (3

months) configured and implemented a new POS, CRM and Reporting

software products. Collaborating with Finance, Investigations,

Marketing, Operations, etc.

❖ Didn’t know what a PLU was

Christina GilchristPoint of Sale Manager

Representing different

angles of the business:

Christina Gilchrist

❖ 24 Years in the entertainment and hospitality industry, with 20 years

Information Technology (IT) Point Of Sale (POS).

❖ Researched, tested, trained and implemented eight different POS

software platforms across attractions, restaurants and retail locations.

Collaborating with Finance, Investigations, Marketing, Operations, etc.

New Technology Implemented

➢ Automated cash handling systems

➢ EMV Chip n Pin devices

➢ Integrated System Peripherals:

➢ Biometrics

➢ Change dispensers

➢ Guest displays

➢ Inventory software

➢ Mobile tablets and vending handhelds

➢ Menu boards

➢ Seating systems

➢ Time keeping / Scheduling integrations

➢ Unmanned Ticketing Kiosks

➢ Register all in ones

➢ Scales

➢ Turnstiles

Implementation needs:Throughout technology implementations from software to hardware, from

attractions to restaurants there are consistent items needed that I have seen is

as follows:

✓ Management of the implementation

✓ Involve the business

✓ Test, Test, Test (day, month, quarter, annual processes and environment)

✓ Departmental involvement

✓ Scripting drawbacks

✓ Documentation

✓ Training

✓ Follow-up

Questions?

Cade VereenCade.vereen@typhoontexas.com

Heather Darlinghdarling@thedali.org

Chrstina Gilchristgilchrist@ripleys.com