moving from social technology towards an operating system for the organisation

Moving from Social Technology to an Operating System for the Organisation Stuttgart, April 2016

POST*SHIFT Lee Bryant

POST*SHIFT

ConsultingSoftwareResearch

This is an exciting time for organisational development at the intersection between new ways of working and

emerging technologies

Social tech in the workplace: necessary but not sufficient

http://www.margolis.co.uk/enterprise-social-networks-study

We are making (slow) progress with digital transformation

… but internal structure remains a barrier for large firms

The world is changing faster than our organisations

Do we even need organisations? What do they add?

Can we build long-lived institutions for the C21st ?

Why reform existing firms when we can create startups?

‘Industrial Internet’ & IoT : we cannot live by apps alone

But as products change, so must the organisation

Connected products require a connected company

Combinatorial innovation does not come from silos

Agility is now the number one change goal for large orgs

Source: Jon Husband's logo for Wirearchy

We are learning more about how companies pursue agility

Typical attributes of an agile company

{ }Example characteristics of a social / connected company:

1. customer-centric cultureand an outside-in configuration

2. small teams, agile working and a responsive structure

3. focus on tasks to be done, not fixed positions / roles

4. networked, data-driven,with intelligence at the edges

5. constant re-focusingto meet changing markets

Hot iron! by Tinkerbrad

‘Business-as-a-platform’ is not just confined to tech firms

‘Business-as-a-platform’ is not just confined to tech firms

‘Business-as-a-platform’ is not just confined to tech firms

Towards an organisational OS - some lessons from software

FrameworkFrom vertical integration to pace layering, services, APIs

Platforms and a service-oriented architecture

Platforms and a service-oriented architecture

Iterative & agile approaches beat central planning

Crowdsourcing data interpretation and way-finding

Algorithmic management based on real-time data

Chat bots, conversational interfaces and AI

"the best chess player on the planettoday is not a computer. Nor is it ahuman. The best chess player is ateam of humans using computers."

Augmented human intelligence vs. artificial intelligence

People and ‘things’ playing nicely together

How can we use existing ESNs & social platforms to get started on this journey?

Use cases: what new connected capabilities are needed?

Always be capturing ideas, problems, needs & data

Write agile user stories for your organisational features

Decide how to measure organisational capabilities

Distribute change actions to create a common backlog

Sheeren mosaic 2 by Paul Wells

Is it a platform feature, a shared service or an ‘app’?

Map the organisation as it transforms

Distributed agile transformation can create a responsive org

The ‘Power of Small Things’ in a connected world

thank you for listening :)

{ }Please continue the conversation with us:

• @leebryant / @postshift

• lee@postshift.com

• www.postshift.com

POST*SHIFT

Additional image credits and references https://flic.kr/p/foH23g https://www.flickr.com/photos/davegray/6865783407/ https://www.flickr.com/photos/davegray/8614115016/ http://www.nytimes.com/2014/02/21/business/satya-nadella-chief-of-microsoft-on-his-new-role.html?_r=0 https://www.flickr.com/photos/mattpaish/8110496706/ https://www.flickr.com/photos/pestoverde/8763130149/ https://developmentofwindows.files.wordpress.com/2014/09/windows3.jpg http://www.innosight.com/innovation-resources/strategy-innovation/upload/creative-destruction-whips-through-corporate-america_final2015.pdf http://www.engadget.com/2015/10/04/daimler-self-driving-truck-test/ https://www.flickr.com/photos/kheelcenter/5279194177/sizes/l/ https://medium.com/swlh/how-slackbot-forced-us-to-workout-7b4741a2de73 https://www.flickr.com/photos/capitano_teo/397060137/ https://www.flickr.com/photos/peasap/655111542/sizes/l/ https://www.flickr.com/photos/81133120@N06/14911009117 https://www.flickr.com/photos/tinkerszone/3948664111/ https://www.flickr.com/photos/cambodia4kidsorg/3575872381 https://www.flickr.com/photos/decaseconds/8696247987/ https://www.flickr.com/photos/ideowl/4529488634/ https://www.flickr.com/photos/jurvetson/6219463656 http://www.slideshare.net/RachelDavies/tech-talk-implicationsconwayslaw http://www.telegraph.co.uk/sponsored/china-watch/business/12006363/zhang-ruimin-haier-group.html http://mergy.org/wp-content/uploads/wpid-IMG_20131030_082022.jpg https://www.flickr.com/photos/treegrow/7469978464 https://www.gov.uk/service-manual http://intenseminimalism.com/2010/the-dot-loop-the-simplest-process-possible/ http://gapingvoid.com/blog/2006/01/04/wirearchy-t-shirt/ https://www.flickr.com/photos/blakespot/3029273217/