nccs ticketing system
Post on 20-Feb-2016
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NCCS Ticketing System
Access and Overview
Login procedures and requirements. Creating and updating tickets. Understanding special ticket states. Adding an attachment to an open ticket. Subscribing to a Global ticket Searching closed and open tickets. Searching the Knowledge Base
PowerPoint Overview
The NCCS ticketing system is the COTS application, FootPrints, by Numara software.
Users may access FootPrints via the following URL: www.nccs.nasa.gov/internal/footprints
FootPrints uses a dual factor authentication (RSA SecurID and password).
FootPrints by Numara
RSA SecurID Login
FootPrints Login
User Home Screen
Creating a New Ticket
New Ticket Screen
New Ticket Templates
Viewing a Ticket
Updating a Ticket
Ticket Update Screen
Special Ticket States
Adding an Attachment
Subscribing to a Global Ticket
Ticket Search
Searching the Knowledge Base
Knowledge Base Results
Knowledge Base Solution
Questions
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