networked scaffolding; seeking support in workplace learning contexts

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Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Networked Scaffolding: Seeking Support in workplace

learning contexts

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Patricia Santos-RodriguezUniversity of the West of England, D4DL Research Group

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Learning Layers Project Consortium

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Project Coordination

Technology Research

Regional Application Clusters

Scaling Partners

Technology Partners

Health Care – Leeds

Construction & Building – Bremen

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Healthcare Cluster

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Learning Layers

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Learning Layers: Wp2

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Interacting with people

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Objectives:• Improving interactions among professionals

by exchanging Questions/Answers

• Towards Trusted Opinions & Guidance

Challenge: Support and facilitate connections among professionals in cross-organizational learning networks

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Networked Scaffolding

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• Based on a low-barrier approach that collects Questions/Answers typically asked in practice

• Community Scaffolding (Social Network) + System Scaffolding (Semantic analysis)

Q/Aexchange

Social Semantic Server

Help Seeking Scaffoldingthrough contextualrecommendations

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

People Tagging

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• Not only tagging people but also discussions (Q/A) and learning resources

• Tags used to recommend resources: emergent metadata

• Build, maintain and activate connections – Collaborative Filtering

From Personal Learning Networks to Shared Learning Networks

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Aggregated Trust in Social Networks

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• Trust is a key aspect when Help Seeking:

• Surrounds the reason why individuals choose to ask for help?

• Why do individuals move from local trusted Personal Learning Networks out into wider Shared Learning Networks?

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Help Seeking, guidance and support

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Case Study: Healthcare context

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• Healthcare sector (GP practices in North East England)

• More than 500 GP Practices

• GP Practices are small organisations (SMEs)

• GP practices work in networks (Clinical Commissioning Groups)

General practitioners, Practice Managers, Data Quality, Nurses

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Co-design activities

Bradford City GP Practices

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Co-Design Artifacts

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Practice Managers Network

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Paula asks others for information and advice

Current Situation Well established network in Bradford City Small but effective core group of members Monthly face to face meetings Good use of email to share questions/answers & information Facing common problems

Their aims Expand the group Improve sharing – workload, knowledge, expertise Strengthen the voice and impact of the network within the CCG

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Nurses Forum

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Paula asks others for information and advice

Current Situation New network in Bradford City Regular face to face meetings – variable attendance Small number of active members Little communication and sharing between Nurses by email Small number of Nurses in each GP practice

Can lead to feelings of isolation Make it hard to attend training or network meetings (GP practice dependence on

Nurses)

Their aims Support and expand this new group – ideally making it self-supporting Improve sharing – questions, knowledge, expertise and concerns/support Explore potential for mentoring within the network Use the group to help support your professional development Strengthen the voice and impact of Nurses in practices – help to be heard

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Data Quality Leads

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Paula asks others for information and advice

Current Situation No existing network Hard to find out who does similar role in different practices Not all practices have this post Can feel quite isolated, although likely to be tackling problems

common to all practices Hard to get good practice shared

Possible aims Establish a network Set up sharing – workload, knowledge, expertise

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Help Seeking

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Individual Peers

c

Questions/Answers exchange

Tagging

Networked Learning

Scaffolding

Aggregated Trust

Distributed Cognition

c

c c

Personal Learning Network

Shared Learning Network

Help Seeking

PROBLEM – PROCESS - SOLUTION

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Building their own Network

• Workshop 1: Professional Networking benefits and existing tools

• Workshop 2: Help Seeking – Co-designing your own professional network – Phase 1

• Workshop 3: Help Seeking – Co-designing your own professional network – Phase 2

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Help Seeking Tool

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http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Help Seeking Tool

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Staff can create their own PLN by tagging people and learning resources

Semantic analysis of the exchange of questions and corresponding tags will be applied by using the Learning Layers Social Semantic Server

Relevant resources & people will be automatically and manually recommended

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Next Steps

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• Evaluation & Iteration of the Help Seeking tool (Year 2014)• Co-design activities + workshops in NE England

• Populating the system with real data (end Year 2014)

• Scaling up the system (Year 2015)• Construction sector (Germany)• Clusterland (Austria)• Managed clusters in the Norwegian Cluster development program

ConstructionScaling

Systemic pain points

Healthcare

http://Learning-Layers-eu – Scaling up Technologies for Informal Learning in SME Clusters – layers@learning-layers.eu

Conclusions

Learning networks+ People Tagging + Maintenance, activation and building of Trust can be used as mechanisms for scaffolding to

enhance the exchange of knowledge and discussion in informal learning contexts at the

workplace

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Learning LayersScaling up Technologies for Informal Learning in SME Clusters

Questions?Thank you!

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Patricia Santos Rodríguez@: patricia.santos.rdz@gmail.com

@: Patricia.Santosrodriguez@uwe.ac.ukLinkedIn: http://www.linkedin.com/pub/patricia-santos-rodriguez/54/207/a97

Open Design Library:http://odl.learning-layers.eu/