nlp@work conference: andrew mc minn how i improved my communication with nlp

How I improved my communication with NLP

Andrew McMinnMaster Practitioner NLP

“If the English language was simple, the word “Lackadaisical” would have something to do with a

shortage of flowers” Doug Larsen

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Listened clients/self words and problems

Responded with hard technical language

Client/Self does not respond

Stuck in a frustrating loop

“Anytime words alone stop you doing what is important to you, change the words”

Moshe Feldenkreis

“Anytime words alone do not help you achieve the outcomes you want, change the words and the way you communicate them”

Andrew McMinn

Rich Communication

Milton / Meta Model

Language

Metaphor

Sensory Language

Sensory Presentations Tag Questions

Embedded Commands

Challenge Modal

Operators

Fun

E.g. Rich Communication

“Now I want each person to gather up and take with you all that you have heard and learnt. Because as we look ahead towards the long

weeks and months working on this tough project , new knowledge will make life easy for you”

Embedded command

Message to both the conscious and

unconscious mind – It implies learning and new

knowledge.

Sensory Language

KinestheticMetaphor

Illuminating difficult messages

• couch potato• husband • its my son • stripey • that’s a big potato• lazy• shocking taste in haberdashery• reminds me of Tim Burton

Deliveries are too slow

Too much stock

Obsolescence

Waste Run out of thingsNo confidence

I am always waiting for stock

Idle

Inefficient

Over spent

Lazy

Fast ResponsiveAthletic

Goods arrive on time

Supplier receives order

instantly

No stock outs!

Lean and mean

World Class

Teamwork

Confidence

Streamline

Within budget

Focussed

When I go to the shelf it’s there!

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(Listen)Pace client

until you have rapport

Lead with Rich

communication

Client resistance

Interrupt the loop

Client acceptance /

follows

Continue to lead

FeedbackTo Self

Evidence of Improvement

Dear All ( this person sent this email to 150 top leaders in the NHS for Plymouth)

Re laparoscopic stacks - skills training

See enclosed photo - the new HD stack systems in the skills training room in the Radiology Academy - result!Many thanks to all being involved in this initiative to bring us out of the dark ages (literally!). The stacks for the rest of the hospital to follow shortly.A special thanks to Andy McMinn, whose god-like skills in the laparoscopic stack tender have saved the Trust ~£600k

Best wishes

xxxx

Mr XXXX XXXXXXX MBChB FRCS(Gen Surg) MD

PEACE