nonprofit sig: maximizing volunteer impact
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Maximizing Volunteer
ImpactActivating Volunteers From Supporters to AdvocatesAMA Chicago, Nonprofit SIGJuly 18, 2013
Bob DwyerConsultant, ESC
Retention Crisis
More than 33%don’t return to serve
ANYWHERE the next year
More than $38 Billionin lost labor
to nonprofits nationally
Retention Crisis
ESC Assessment Tool
• Easy to use• Tests for best practices• Models top-performing
programs• Creates roadmap for
improvement• Provides a baseline measure
Volunteer Management Life Cycle
CAPACITY
PLANNING
ORIENTATION
RECRUITMENT
SUPERVISION
EVALUATION
LIFE CYCLE OF
VOLUNTEER ENGAGEME
NT
Outcomes of Assessment Process
• Expansion of services• Establishment of permanent volunteer
manager position• Development of volunteer manual, and other
critical management resources• Integration of volunteer impact in the
strategic plan and mission
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