ochin learning forum | november 15, 2012 connie munson pmp, mba the robertson group llc...

OCHIN Learning Forum | November 15, 2012

Connie Munson PMP, MBAThe Robertson Group LLCconnie@therobertsongroup.org

Nan Robertson, RPh, PrincipalThe Robertson Group LLCnan@therobertsongroup.org

Change is Big:Manage it a Piece at a Time

Switch by Chip and Dan Heath

with FastCompany

Editions available for purchase or purchase at http://www.heathbrothers.com/switch/

Free edition to the lucky winner at the end of this session so stick around!

Acknowledgement

Introductions Three surprises about change Video & debrief – “Why change is hard” Participant exercise “Find the bright spot” “Point to the destination” – a case study Video & debrief – “Put feelings first” “Find the feeling” Video & debrief – “Shrink the change” Your “take away” action Switch give away and purchase opportunity

Session Agenda

1. Change starts by someone acting differently2. Change can only happen if you influence not

only people’s environment, but also their hearts and minds

3. What looks like a people problem is often a situation problem

Three surprises

Video: “Why change is hard”

Please provide an example of an experience you had where you presumed a staff member or colleague was being lazy.

What was a “story” you made up and what was real?

Participant Exercise … Your turn!

Case Study: “Point to the destination”

Video: “Put feelings first”

Emotion v. thought See - feel – change Knowledge doesn’t change behavior Self evaluation involves interpretation Identify with the end goal Positive illusion v. reality Hanging on to old habits Create a burning platform of possibility

“Find the feeling”

Video: “Shrink the change”

Current successful efforts Solution focus; possibility focus Solving the “not invented here” mentality Tangible signs of a miracle Showing you what needs to be done

differently Positive perspective Sense of identity and power to grow

“Find the bright spot”

What is your “take away” message that you will put into

action?

What will you do to make it happen?

Contact: Nan Robertson nan@therobertsongroup.orgConnie Munson connie@therobertsongroup.org