oh my goodness, i actually affect the world

@liorsmith | liorsmith.wordpress.com

oh my goodnessI actually affect the world

@liorsmith | liorsmith.wordpress.com

todayI’m going to tell you my story

the beginningadventures of a well-being superhero

themes

now & nextservice design @ the london design festivalUKTI ideas lab

@liorsmith | liorsmith.wordpress.com

the beginningadventures

@liorsmith | liorsmith.wordpress.com

the crisisNottingham Trent to Goldsmiths

https://journeytotheplasticocean.files.wordpress.com/2012/09/garbage-patch1.jpg, 2010

@liorsmith | liorsmith.wordpress.com

adventures of a well-being superherowhy I did it

@liorsmith | liorsmith.wordpress.com

adventures of a well-being superherobeing a superhero

@liorsmith | liorsmith.wordpress.com

adventures of a well-being superherooutcome

@liorsmith | liorsmith.wordpress.com

themesthat arose from the work

FutureGov, 2014, thisislantern.com

social change

well-being (and what designers can do about it)

service design

using performance to make change

@liorsmith | liorsmith.wordpress.com

projectsalong the way

superhero badges

kensington & chelsea circle

adopt-a-grandma

futuregov

pta social

@liorsmith | liorsmith.wordpress.com

themeshow they’re working out for me now...

@liorsmith | liorsmith.wordpress.com

themessocial change

@liorsmith | liorsmith.wordpress.com

themeswell-being (and what designers can do about it)

shut downGPs told to be in charge of innovating

newparticipatory, citizen-led

private sector: giving up on public sector

@liorsmith | liorsmith.wordpress.com

themesservice design: process and priniciples

@liorsmith | liorsmith.wordpress.com

themesservice design: tools

@liorsmith | liorsmith.wordpress.com

themesservice design on one page

@liorsmith | liorsmith.wordpress.com

themes using performance to make change(help me think about this one please!)

goofing around makes it safe for others to goof around too

@liorsmith | liorsmith.wordpress.com

right now...

@liorsmith | liorsmith.wordpress.com

ukti ideas labdesign in government

@liorsmith | liorsmith.wordpress.com

UKTI ideas labwhat is the lab?

@liorsmith | liorsmith.wordpress.com

UKTI ideas labcustomer insight project

@liorsmith | liorsmith.wordpress.com

UKTI ideas labwhy design in government is important

http://upload.wikimedia.org/wikipedia/commons/2/21/Inaugu-ral_meeting_city_council,_Toronto,_9th_January_1911.jpg

@liorsmith | liorsmith.wordpress.com

UKTI ideas labreasons designers should work in government

it’s a bloody good cause

@liorsmith | liorsmith.wordpress.com

UKTI ideas labreasons designers should work in government

intellectual challenge:design for everyone

@liorsmith | liorsmith.wordpress.com

UKTI ideas labreasons designers should work in government

timing:going digital NOW

@liorsmith | liorsmith.wordpress.com

UKTI ideas labhow design is right now in gov

process:iterative design/agile methodology

@liorsmith | liorsmith.wordpress.com

UKTI ideas labhow design is right now in gov

data:match qualitative to quantitative

@liorsmith | liorsmith.wordpress.com

UKTI ideas labhow design is right now in gov

http://www.nesta.org.uk/sites/default/files/i-teams_june_2014.pdf

@liorsmith | liorsmith.wordpress.com

UKTI ideas labhow design is right now in gov

but reallythis is only the beginning

@liorsmith | liorsmith.wordpress.com

all civil servants get service design principles training

truly user centred services qualitative research, not just quantitativedemocratic participatory design processes citizen ideas actively encouraged, any timerigorous user testing (ministers’ whims thoroughly user tested)

UKTI ideas labone day

service designers a standard part of all policy strategy teams

+ =

@liorsmith | liorsmith.wordpress.com

service design@ the london design festival

@liorsmith | liorsmith.wordpress.com

service design @ LDFwhy I did it

@liorsmith | liorsmith.wordpress.com

service design @ LDFoutcome

15 events

32 speakers

450 attendees

@liorsmith | liorsmith.wordpress.com

service design @ LDFprocess

@liorsmith | liorsmith.wordpress.com

service design @ LDFprocess

service design @ LDF 2014

collaborators

publicity

@liorsmith | liorsmith.wordpress.com

@liorsmith | liorsmith.wordpress.com

oh my goodnessI actually affect the world

@liorsmith | liorsmith.wordpress.com

small differences I makethat add up to a big difference

inspiration- adopt-a-grandma- lectures in other universities (service design/well-being)- saying what I really think

connections- jobs (even if I find out a year later)

service design fringe festival- inspiration, connections, awareness

@liorsmith | liorsmith.wordpress.com

you affect the world too,whether you like it or not.are you a change concious individual?

@liorsmith | liorsmith.wordpress.com

resourcesthat I have found usefulevents:nesta talksfuturegov thursdaysdesign against crimeservice design jamgov camp

http://shiftsurrey.org/2014/04/shift-guide/http://www.nesta.org.uk/blog/making-diy-toolkit

https://pbs.twimg.com/profile_images/899435263/dactwitter_logo.png

http://madlab.org.uk/content/tag/nesta/http://thisisservicedesignthinking.com/img/buch.png

other post-grad:CSM - talk to Matt MalpassRCA service design courseKingston sustainabilityLCC service design

organisations:liveworkparticipleSTBYhelen hamlyn centre

learning:this is service design thinkinghelsinki design labservice design networkshift surrey guideDIY toolkit