onboard, not overboard: 5 ways to accelerate new hire training

PresentingToday

JeremyLiebDirectorofRecruiting,

BizLibraryjlieb@bizlibrary.com

FollowalongonTwitter:#BizWebinar@BizLibrary

ErinBoettgeContentMarketingManager,

BizLibraryeboettge@bizlibrary.com

BizLibraryhelpsorganizationssucceedbyimprovingthewayemployeeslearn.

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Whatwehopeyoutake-away:

Applybestpracticestoacceleratethetimetoproductivityforthenewhires.

Applytheconceptof“organizationalsocialization”tonewhiretraining.

Buildafoundationalnewhiretraininganddevelopmentplan.

Whatisonboarding?

strategicvs.tactical…

Onboarding,alsoknownas organizationalsocialization,referstothemechanismthroughwhichnewemployeesacquirethenecessaryknowledge,skills,andbehaviors tobecomeeffectiveorganizationalmembersandinsiders.

Source:Bauer,T.N.andErdogan,B.APAHandbookOfIndustrialAndOrganizationalPsychology

Higherjobsatisfaction

Organizationalcommitment

LoweredstressLowerTurnover HigherPerformanceLevels

CareerEffectiveness

BenefitsEffectiveEmployeeOnboarding

SOURCE:OnboardingNewEmployees:MaximizingSuccess,SHRM,Tayla N.Bauer,Ph.D

52%44%

EMPLOYEEENGAGEMENTDROPSBY8%AFTERTHE

FIRST6MONTHSOFEMPLOYMENT.

SOURCE:Gallup,StateoftheAmericanWorkplace2013

RETENTIONRATESBY

TIMETOPRODUCTIVITYBY

CUSTOMERSATISFACTIONBY

AccordingtoanAberdeenBenchmarkReport,EFFECTIVEONBOARDINGimproves…

52%

53%

60%

18MONTHSthemostvulnerabletimeforanewhiretoleave

8-12WEEKSavg.timeto

productivity forclerical staff 18-22WEEKS

avg.timetoproductivity forprofessionalstaff

24-28WEEKSavg.timeto

productivity forexecutives

SOURCE:StrategicOnboarding. BersinbyDeloitte.

PLANNINGAHEAD

INTEGRATINGCOMPANYGOALSAND

CULTURE

OUTLININGEXPECTATIONS,GOALSAND

SUCCESSCRITERIA

UTILIZINGTECHNOLOGYANDONLINETRAINING

INVOLVINGMANAGERS

5BestPracticesForEmployeeOnboarding

NewEmployeeSuccess

HR

• Sourcing, recruiting,hiring• Linkingmanagerandjob

requirements

LEARNING

• Linksbetweenjobroleandknowledge/skill needed

• Closing gaps

MANAGER

• SupportofbothHRandLearning

• Supportofemployee’sacclimation

1.PlanningAhead

Understandfutureneedsandpotentialgaps

CharacterandculturefitJobdescriptionsandskills

Informationflowandlearning

Mission,StrategyandGoals

Understandingemployeeimpact

2.CompanyGoalsandCulture

ConnectednessandNetworking

60%

ofmanagerswhofailtoonboardsuccessfully citefailuretoestablisheffectiveworking relationshipsasaprimaryreason.

SOURCE:SHRM,OnboardingNewEmployees:MaximizingSuccess

Increasethequantityandqualityofconnections

• Abilitytounderstandtherelativevalueofsituations

• Areasofsubjectmatterexpertise

• Keyinfluencersandinformation

• Leveragingtechnologyandenterprisesocialnetworks

3.Expectations

• Learningpreferences• Managementstyle• Performancemeasurements

• Feedbackandcoaching

PurposeandContext

Providecontexttoimproveproductivity

• DRIVE:Mastery,Autonomy,andPurpose

• Ambition,entrepreneurialismandattachment

• Understandingoforganizationbasedoneducationorexperience.

Learningresourcesand

content

Off-the-shelfandcustomvideo

Resourcedelivery LMSandmobile

4.TechnologyandTraining

DevelopingaNewHireLearningPlan

JobPerformance CompanyandCulture

• Here’showyoudo…• Processesandapplications needed• Howandwheretogettheinformation

theyneed• Jobaids,processdescriptions, flow

charts• Resourcesandtrainingdelivery

• Theconcept,purposeandvision• Yourindustryandmessagetothe

market• Information flowandinfluence• Orgchartsand/orteampersonal

interestcollages• Helpyournewemployeesestablish

connectionsandnetwork

DevelopingaNewHireLearningPlan

WelcomeandIntroduction

JOBPERFORMANCE

TrainingRoomLoginInstructionsAccessingYourComputerOverviewAssociatesHow-toGuide

COMPANYANDCULTURE

WelcomefromPresidentEmployeeHandbookCompanyOverview

DevelopingaNewHireLearningPlan

WorkplacePolicyandCompliance

JOBPERFORMANCE

PCICompliancePCIComplianceAssessment

COMPANYANDCULTURE

EmployeeAwarenessSeries:SexualHarassmentEthicsforEveryoneUndeliverable:EmailEtiquetteforToday’sWorkplace

DevelopingaNewHireLearningPlan

ApplicationsandProcesses

JOBPERFORMANCE

HowtoUseOutlook2013MSOffice2013Excel:Tips,TricksandShortcutsPart1MSOffice2013Excel:Tips,TricksandShortcutsPart2Community (ESN)How-to-Guide

COMPANYANDCULTURE

FlexibleworkpolicyandtimeoffCareerdevelopmentandpromotionsRecognitionandrewards

Providecontexttoimproveproductivity

• Acclimation andapplicationoflearning

• Coachingandfeedback

• Settingexpectationsandgoals

5.ManagerInvolvement

MeasuringtheImpact

ImprovementObjectives BusinessImpact

KnowledgeTransfer

EngagementLevels

EmploymentBrand

Automation

Consistencyof(Positive)Experience

OrganizationalTransformation(businessand/or

cultural)

Accountability—RolesandResponsibilities

Attrition

TimetoProductivity

LevelofProductivity

Ability toMeetEmergingTalentNeeds

CompetitivePosition

RecruitingCost

LaborCost

Onboarding AdministrationCost

SOURCE:SuccessfulOnboarding:StrategiestoUnlockHiddenValueWithinYourOrganizationby MarkA.Stein and LilithChristiansen

NewHireContribution=

Capability+Context+Connections+Tools/Training

OrganizationalSocializationandInsider

KeyTake-Aways

Onboarding andnewhiretrainingshouldbeconsideredastrategicinitiativeofyourorganization.

Successfulstrategiconboarding programsaregood forthebottom lineandtheoverallhealthofyourorganization.

Thefivebestpractices:planningahead,integratingyourcompany’sgoalsandculture,outlineexpectations,utilizetechnologyandonline resources,andgetyourmanagersinvolved.

BuildingSkills

CuttingEdgeSuccessatWork– BuildEmployabilitySkills

• Fast-pacedandshort• Character-drivenTVstylecomedies• Newapproachtoreachingtoday’s

learners• Laughing,discussingandreacting

tobehaviors

InteractiveVideoSeries:Onboarding

Tryoutthesevideolessonsandmore!

Thousandsofvideosandunlimitedaccessforyouremployees.

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Yes!YouDoHaveaCrystalBall:HRin2020andBeyond

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