opensap c4c1 architecture extensibility
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SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: ARCHITECTURE & SAP HANA CLOUD PLATFORM
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
SAP HANA CLOUD PLATFORM
Application Development | Integration | Database and Analytics | Foundation
SAP JAM – PEOPLE-TO-PEOPLE COLLABORATION
ARIBA BUSINESS NETWORK – BUSINESS-TO-BUSINESS COLLABORATION
SAP LINE OF BUSINESS CLOUD APPLICATIONSMANAGED CLOUD
SAP
Business
Suite on HEC
SAP Business
Warehouse on HEC
from SAP or PARTNERSCUSTOMERPEOPLE MONEY SUPPLIER
CLOUD
SUITES
ERP
PARTNER/
ISV APPS
MARKETPLACE
HANA
CLOUD
APPS
© 2015 SAP AG or an SAP affiliate company. All rights reserved.
In the Centre of the SAP‘s Cloud Strategy:SAP Cloud for Customer
SAP HANA as In-Memory DatabaseDB
/
Pla
tf.
OS
Suse Linux with Xen Virtualization
C4
C A
PP
LIC
AT
ION
CO
RE
(AB
AP
, H
AN
A X
S)
SAP Platform Content for BC, Fine-Tuning, Administration, etc.
SAP Cloud
for Sales
SAP Standard
Application Content
SAP Cloud
for Service
SAP Standard
Application Content
SAP Cloud
for Social
SAP Standard
Application Content
SAP Public Solution Model (PSM) for Service, Social, Sales
TE
NA
NT
S Customer Content (Key User and End User Tools)
Partner Content (SDK Enhancements, ABSL Script)
…
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5
Solution Architecture of SAP Cloud for CustomerProtected Core but open for Innovations on the Platform
…
Private Edition for SAP Cloud for Customer > 1000 UsersStandard Edition for SAP Cloud for Customer
SAP HANA CLOUD PLATFORM
Foundation and HANA DB Services
Cloud Portal
Cloud Integration
Cloud Development
on Java EE
Cloud Development
on HANA XS
SAP Cloud for Customer Platform
SAP Cloud
for Sales
SAP Cloud
for Service
SAP Cloud
for Social
Engage-ment
SA
P C
lou
d f
or
Cu
sto
mer
Support
Portal„Radical“
Customer
-specific
Extension
(Portal)
SAP
Business
Suite and
others
SAP Cloud for Customer (C4C) runs on top of SAP HANA Cloud Platform (HCP). Besides the own Platform for Admin
Tools C4C uses multiple overall HCP Services and offers them as „Application Bundles“ to customers.
Platform Architecture of SAP Cloud for Customer
SAP HANA Cloud Platform
Transactions Streaming Predictive Text MiningAnalytics Spatial
SAP HANA AppServices
SAP HANA DBServices
Integration Analytics MobileCollaborationPortal
www
Security
SAP Cloud for CustomerExtension Apps
KUTs & open APIs SDK
SAP Cloud for Customer runs on the HANA Cloud Platform
• SAP Cloud for Customer
offers various Key User
Tools for adapting the
solution. In addition the
“last mile” can be
developed with the SAP
Cloud Applications
Studio (SDK).
• Furthermore customers
and partners can
leverage SAP’s HANA
Cloud Platform to build
next generation
extension apps.
„In-App“ Extensions „Out-App“ Extensions
Flipchart
SA
P C
loud f
or
Custo
mer
Integration Showcase: Account & Contact Data MaintenanceScenario Overview
SA
P H
AN
A C
loud
J2E
E A
pplic
atio
n
Customers
Accessing multiple
online self-services like
Contact Data Maintenance
Respective Sales /
Service Representative
Interacting with
the customer‘s request
by approving / rejecting
contact data changes
Showcase: Account & Contact Data MaintenanceProcess Flow
SA
P H
AN
A C
loud
J2E
E A
pplic
atio
n
SA
P C
loud f
or
Custo
mer
Read contact data
Query Account data
Read single Contact
2 Change contact data
Update single contact
Request change for single
contact
3
Approval workflow
Sales Rep receives workflow
Sales Rep approves / rejects
requested changes
Update single contact master
data
4 ERP (optional)
Automatically
replicate updated
contact to SAP ERP
system
5
6 Receive notification
Receive notification that
the contact changes have
been approved or rejected
Account and contacts
Account and contact
management
1
Demo
Demo
SAP Cloud for Customer Account and Contacts
Demo
Demo
SAP HANA Cloud Platform Read and change contact data
Demo
Demo
SAP Cloud for Customer Approval workflow and ERP integration (opt.)
Integration Showcase: Account & Contact Data MaintenanceSummary
SA
P H
AN
A C
loud
J2E
E A
pplic
atio
n
SA
P C
loud f
or
Custo
mer
Custom-developed external-
facing portal application which is
tightly connected to the SAP
Cloud for Customer system
SAP UI 5
Business Logic without persistency
SOAP Web service Consumption
SAP Cloud Application Studio enhancements:
custom business object, approval logic, UIs and
web service provisioning
SAP Cloud for Customer
Standard SAP Cloud for Customer
solution with some minor
enhancements implemented in SAP
Cloud Applications Studio
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: KEY USER TOOLS I
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
Flexibility to adapt as your company’s needs changeTools and Roles reflected in an overall Governance
Configure & Adapt
without coding
Extend & customize
with the SAP Cloud
Applications Studio
Personalize
your workplaceEnd User
Key User
IT Department
or Partner
SAP Cloud for CustomerFlexibility Spectrum
Field of Action for
IT or PartnersKey User’s Tasks and Responsibility
CONFIGURATION
ADAPTATION
EXTENSION
INTEGRATION
DEVELOPMENTBusiness
Configura-
tion
Perso-
nalization
UI
AdaptationsScreen Layout
Additional Tab
Text
Verticalization
Individual
Termino-
logy
Workflow
and Rules
Business
Task
Management
Custom
Documen-
tation & FAQ
Help Center
Learning
Center
Custom
Forms
Output
Forms
Interactive
Forms
Custom
Analytics
Custom
reports
Field
Extensions
Custom
Processes
Extended
Status &
Actions
Data Model
Extensions
Additional
Business
Objects
Collabo-
ration
3rd Party
IntegrationProcess
Integration
Deployment
ModelsPartial
ScopeMashup’s
UI & Portal
MashupsAlternative
User InterfaceInteractive
FormsMobile UI Collaborative
Processes
Composite
Apps
Biz Events
A2XSAP Cloud for
Customer Core
Rules
Management
Translation
Own
Fields
Further
UsageOwn
screens
Jam
Settings
Data
Integration
Feed
Experience the Flexibility of SAP Cloud for Customer
Demo 1: Configure
Business Configuration
Organizational
Management
Business Roles &
Access Mgmt.
Demo 2: Adapt
UI Adaptation with
Extension Fields
Dynamic Page Layouts
Business Rules &
Workflows
Language Adaptation
Demo 3: Extend
• Embed external
HTML Mashup
• Open APIs /
Web Services
Org Management
Business Roles and Access Rights
Business Roles and Access Rights
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: KEY USER TOOLS II
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
Experience the Flexibility of SAP Cloud for Customer
Demo 1: Configure
Business Configuration
Organizational
Management
Business Roles &
Access Mgmt.
Demo 2: Adapt
UI Adaptation with
Extension Fields
Dynamic Page Layouts
Business Rules &
Workflows
Language Adaptation
Demo 3: Extend
• Embed external
HTML Mashup
• Open APIs /
Web Services
Dynamic Page Layouts / Parking Example
Business Rules and Workflows
Business Rules and Workflows
Language Adaptation
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: KEY USER TOOLS III
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
Experience the Flexibility of SAP Cloud for Customer
Demo 1: Configure
Business Configuration
Organizational
Management
Business Roles &
Access Mgmt.
Demo 2: Adapt
UI Adaptation with
Extension Fields
Dynamic Page Layouts
Business Rules &
Workflows
Language Adaptation
Demo 3: Extend
• Embed external
HTML Mashup
• Open APIs /
Web Services
HTML Mashup Hotel.de
C4C Webservice / SOAP UI
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: SAP CLOUD APPLICATIONS STUDIO I
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
Field of Action for
IT or PartnersKey User’s Tasks and Responsibility
SAP Cloud for CustomerFlexibility Spectrum
CONFIGURATION
ADAPTATION
EXTENSION
INTEGRATION
DEVELOPMENTBusiness
Configura-
tion
Perso-
nalization
UI
AdaptationsScreen Layout
Additional Tab
Text
Verticalization
Individual
Termino-
logy
Workflow
and Rules
Business
Task
Management
Custom
Documen-
tation & FAQ
Help Center
Learning
Center
Custom
Forms
Output
Forms
Interactive
Forms
Custom
Analytics
Custom
reports
Field
Extensions
Custom
Processes
Extended
Status &
Actions
Data Model
Extensions
Additional
Business
Objects
Collabo-
ration
3rd Party
Integration
Process
Integration
Deployment
ModelsPartial
ScopeMashup’s
UI & Portal
MashupsAlternative
User InterfaceInteractive
FormsMobile UI Collaborative
Processes
Composite
Apps
Biz Events
A2XSAP Cloud for
Customer Core
Rules
Management
Translation
Own
Fields
Further
UsageOwn
screens
Jam
Settings
Data
Integration
Develop the „Last Mile“ in SAP Cloud for CustomerEnd-to-end Development Environment embedded
SAP Cloud Applications Studio – Software Development Kit (SDK)
Solution
Extensions:
Modification-free
Multi-tenant
Multi-device
De-coupled
lifecycle
Scalable
Easy to integrate
Integrated SAP Cloud
Applications Studio
development environment based
on Microsoft Visual Studio
Reuse of key user tools e.g.
field extensibility and reports
builder
Access the Cloud for
Customer Core via the Public
Solution Model (PSM) layer
Enhanced developer
productivity through wizards
End-to-end software
lifecycle management
5.
Introducing the Public Solution ModelWhat is it and how can you use it?
Use Cases
Business Objects (BO)
Extend Standard BOs
Build new BOs with links to SAP BOs and based
on global data types
User Interface (UI)
Navigate from/to UIs (e.g. mashups)
Extend User Interfaces through Public Anchors
Build new UIs on SAP BOs and partner BOs
Business Configuration
Integrate partner BC structures into SAP BAC
Analytics
Define new reports on analytical views
Define new analytical views on SAP BOs
The Public Solution Model (PSM) is the released Business content for C4C and other Cloud Applications which can be used within SAP Cloud Applications Studio. The content types which are published are e.g. Business Objects, Business Configuration Objects, Data Types, Form Message Types, Object Value Selectors, Embedded Components, UI Inports / Outports, Public UI Anchors and Business Adaptation Catalogue (BAC) entries.
Forms
Build new forms on form message types
Build new form message types on SAP BOs
Business Task Management
Define new tasks for BOs
Processes
Process chain browser provides end-to-end process
visibility adopting to Business Configuration
Process integration / enterprise services
Integrate components via services
Generate new A2X services for standard BOs
Develop new services based on BOs and data types
5.
SAP Cloud Applications StudioSoftware Lifecycle
a) Customer-specific Solutions:
Customer
Test Tenant*
Customer
Prod.Tenant
End-to-End
SolutionExtension
Develop Configur
e & Use
Down- &
Upload
Characteristics:
• 100% customer-specific
• All development artifacts reside
in the customer landscape
(own namespace)
• Intellectual property typically
belongs to the customer*Alternatively Customer
Development Tenant
b) Solution Templates:
Partner
Tenant
Template
Develop
Characteristics:
• Solution can be “prepared” as
solution template
• Development is done in the
partner namespace
• IP belongs to the partner
• The remaining x% of the scope
can be developed as customer-
spec. solution
Down- &
Upload
Customer A
Test Tenant
Customer A
Prod.Tenant
Customer B
Test Tenant
Customer B
Prod.Tenant
Customer …
Test Tenant
Customer …
Prod.Tenant
5.
Experience the Flexibility of SAP Cloud Applications Studio
Demo 1: Custom BO
• Develop a custom
Business Object
(Feedback)
• Generate Screens
(desktop & tablet)
• Adapt Screens
• Assign to User
• Run Application
Demo 2: Extend BO
• Extend standard business
object (Opportunity)
• Define extension field
• Include customer-specific
business logic and
validation message
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
SAP CLOUD FOR CUSTOMER EXPERIENCE WORKSHOP
MODULE 6: SAP CLOUD APPLICATIONS STUDIO II
Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is providedwithout a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
SAP Cloud for Customer Experience WorkshopWork Smarter. Engage Better. Win More.
Customer Requirements & Solution Demand
Customer Feedback and your Step up to the Cloud
Hands-on Experience
Explore the new age of CEC Solutions with Rich Exercises of SAP Cloud for Customer
1
Architecture, Adaptation,
Extension, Development
Key User Tools and SAP Cloud Applications Studio, HANA Cloud
4 65
SAP Cloud for Customer
and the larger Portfolio
General CEC and C4C Strategy, Overview and Key Differentiators
2Functional Overview
Sales, Service, Marketing incl. Mobile, Collaboration, Analytics etc.
3Industry Solutions
e.g. for Banking, Consumer Products, Insurance & Retail
Integration Scenarios
and Technology
Integrate easily with SAP and Non-SAP products
Field of Action for
IT or PartnersKey User’s Tasks and Responsibility
SAP Cloud for CustomerFlexibility Spectrum
CONFIGURATION
ADAPTATION
EXTENSION
INTEGRATION
DEVELOPMENTBusiness
Configura-
tion
Perso-
nalization
UI
AdaptationsScreen Layout
Additional Tab
Text
Verticalization
Individual
Termino-
logy
Workflow
and Rules
Business
Task
Management
Custom
Documen-
tation & FAQ
Help Center
Learning
Center
Custom
Forms
Output
Forms
Interactive
Forms
Custom
Analytics
Custom
reports
Field
Extensions
Custom
Processes
Extended
Status &
Actions
Data Model
Extensions
Additional
Business
Objects
Collabo-
ration
3rd Party
Integration
Process
Integration
Deployment
ModelsPartial
ScopeMashup’s
UI & Portal
MashupsAlternative
User InterfaceInteractive
FormsMobile UI Collaborative
Processes
Composite
Apps
Biz Events
A2XSAP Cloud for
Customer Core
Rules
Management
Translation
Own
Fields
Further
UsageOwn
screens
Jam
Settings
Data
Integration
Experience the Flexibility of SAP Cloud Applications Studio
Demo 1: Custom BO
• Develop a custom
Business Object
(Feedback)
• Generate Screens
(desktop & tablet)
• Adapt Screens
• Assign to User
• Run Application
Demo 2: Extend BO
• Extend standard business
object (Opportunity)
• Define extension field
• Include customer-specific
business logic and
validation message
Opportunity Extension
THANK YOU
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate
company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an
SAP affiliate company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark
information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and
SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate
company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing
herein should be construed as constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation,
or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy
and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its
affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver
any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
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