operating framework launch 5 may 2011
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Live Service. Deliver Sustainable, Profitable Growth.
ONE Unilever Supply ChainPlaying to Win
Our New Operating Framework –Embedding new ways of working
Live Superior Service. Deliver Sustainable, Profitable Growth.
Live Meeting, Pier Luigi SigismondiThursday May 5th 2011
Safety Moments ….
Safety incidents happen when people don’t assess Risk
become Complacentdeliberately Behave against standing procedures
• Be role models and behave as you expect others do• Have the courage to do the right thing and demand the right behaviour• Start now your first meeting of the day with a meaningful safety moment, about experiences or/and performance
When did you last watch? When did you last check?When did you last look for?
Supply Chain Creating Value
Fit to Compete
From our last Feb Virtual Event …
Cost DrivenSupply Chain
Building Foundations
2009 2010/11 2011
Lean & Agile Value Chain
PLAY TO WIN
Inherent Challenges …
vs
ANCHOR brands
There is only There is only ONE OPTIONONE OPTION ……
6‐10% among Peers
vs
Commodities Driven Cost
14‐16% Inflation
+
vs
Low Growth with High Margin
Growth vsMargin MIX
High Growth with Lower Margin
+ANCHOR Brands?
€1bn+ Power brands
Become the BEST
Responsive, Demand DrivenValue Chain
Becoming the BEST …
2009 2010/11 2011 2012/13
Supply Chain Creating Value
Fit to Compete
Cost DrivenSupply Chain
Building Foundations
Lean & Agile Value Chain
PLAY TO WIN
Supply Chain Creating Value
Fit to Compete
Cost DrivenSupply Chain
Building Foundations
Lean & Agile Value Chain
PLAY TO WIN
CategoriesCategories
FoodsFoods
Personal CarePersonal Care
Homecare & Oral
Homecare & Oral
2 Regions Aligned
AACAAC
EuropeEurope
AmericasAmericas
RegionRegion
CapabilitiesCapabilities
NetworkNetwork
Pack Materials
Pack Materials
Raw Materials
Raw Materials
Global OnlyAAC Only Europe OnlyAligned
KEY:
2009 One SC Structure
CustomerService ExCustomerService Ex
CapabilitiesCapabilities
Corporate FunctionsCorporate Functions
Capabilities / Functions
Capabilities / Functions
AACAAC EuropeEurope
Dressings, SCC & FS
Dressings, SCC & FS
Capabilities Capabilities
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
Homecare & Oral
Homecare & Oral
Personal CarePersonal Care
FoodsFoods
Ice Cream BeveragesIce Cream Beverages
HomecareHomecare
Personal CarePersonal Care
Dressings, SCC
Dressings, SCC
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
HPCHPC
LogisticsLogistics
AmericasAmericas
CapabilitiesCapabilities
Customer Service / Logistics
Customer Service / Logistics
MCOsMCOs
ProcurementProcurement RegionsRegions
CategoriesCategories
FoodsFoods
Personal CarePersonal Care
Homecare & Oral
Homecare & Oral
2 Regions Aligned
AACAAC
EuropeEurope
AmericasAmericas
RegionRegion
CapabilitiesCapabilities
NetworkNetwork
Indirects Procure-
ment
Indirects Procure-
ment
Pack Materials
Pack Materials
Raw Materials
Raw Materials
CommoditiesCommodities
Global OnlyAAC Only Europe OnlyAligned
KEY:
CustomerService ExCustomerService Ex
CapabilitiesCapabilities
Corporate FunctionsCorporate Functions
Quality Ex
Quality Ex
Security & SafetySecurity & Safety
SC Strategies&
Sustainability
SC Strategies&
Sustainability
Capabilities / Functions
Capabilities / Functions
AARAAR EuropeEurope
Dressings, SCC & FS
Dressings, SCC & FS
Capabilities Capabilities
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
Homecare & Oral
Homecare & Oral
Personal CarePersonal Care
FoodsFoods
Ice Cream BeveragesIce Cream Beverages
HomecareHomecare
Personal CarePersonal Care
Dressings, SCC
Dressings, SCC
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
HPCHPC
LogisticsLogistics
AmericasAmericas
CapabilitiesCapabilities
Customer Service / Logistics
Customer Service / Logistics
MCOsMCOs
LogisticsLogistics
SC MCOsSC MCOs
LogisticsLogistics
SC MCOsSC MCOs SC MCOsSC MCOs
Personal Care
Personal Care
Homecare & Oral
Homecare & Oral
OperationsOperations Dressings, SCC & FS
Dressings, SCC & FS
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
LogisticsLogistics
Dressings, SCC & FS
Dressings, SCC & FS
Ice CreamIce Cream
Savoury & BeveragesSavoury & Beverages
Homecare & Oral
Homecare & Oral
Personal Care
Personal Care
ProcurementProcurement RegionsRegions
Ice CreamIce Cream
Homecare & Oral
Homecare & Oral
SCC / DrSCC / Dr
DeosDeos
Skin & HairSkin & Hair
BeveragesBeverages
SavourySavoury
2011 One SC Structure
UEnSUEnS
ManexManex
Latest Changes towards ONE SC team …
•MCO SCs all reporting to Regional SC SVPs• CEE MCO reporting into SVP SC Europe• Re‐Organization: AAC to AAR• CSE Organisation de‐layered: ONE Group CSE
Introducing the new Framework…
http://inside.unilever.com/supplychain/Pages/scOperatingFrameworhttp://inside.unilever.com/supplychain/Pages/scOperatingFramework.aspxk.aspx
10
ONE SC Key Building Blocks…
AdvancedCapabilities
BusinessPartners
Business Performance
Techn &Product
Leadership
New Ways of Working (I) …
FASTER
UEnS operating model implemented in ~ 6 months
Cold Infusing Tea launch in less than 24 weeks
Magnum launch in NA in 16 months
Injection mould built within 10 weeks for Project Organics
Jelly bouillon rolled out to 30 countries
New Ways of Working (II) …
Aero Plant repeatable models – Pilot & Repeat
E‐catalogues on EPS – Accessible to all engineers
Common Factory Scorecard everywhere
Procurement & ES – No PO, No Pay
SIMPLER
New Ways of Working (III) …
USCC proactive engagement with MCO
Partner to Win with suppliers – 230 new ideas!
Sara Lee Integration
OSA roll‐out in 20 countries consistently with OSA champions
Logistics collaboration across 3 Regions
BETTER TEAMWORK
ONE SC performs to its Best when …
New Ways of Working
AAligned with Visible 3+1 to deliver business P&L
DDesigning once and deploying everywhere
DDriving Simplification to eliminate Waste
VValuing Teamwork and Continuous Improvement
AActing interdependently as ONE with Trust
LLeveraging Scale to deliver Competitive advantages
UUndertaking calculated Risks with Speed to market
EEmbedding the UL SOL with Passion to Win
AA
DD
DD
VV
AA
LL
UU
EE
Become the Absolute BEST …
LetLet’’s prove to the world we s prove to the world we can play as the Best team !can play as the Best team !
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Live Service. Deliver Sustainable, Profitable Growth.
ONE Unilever Supply ChainPlaying to Win
Embedding new ways of working –Leading the changes
Live Superior Service. Deliver Sustainable, Profitable Growth.
Live Meeting, Nick DaltonThursday May 5th 2011
What’s Next …
Communicate
Monthly SC Leaders “Chat Rooms”
Reinforce
Apr 4th SC Leaders Forum
May 5thMega Launch
Oct 11th
SC MegaVirtual Event
Team Cascade ‐Country, Function, Category
6 Steps Change Process
Deploy
SC Leaders Chat Rooms …
Live Meeting every 3‐4 weeks with our SC Leaders
Personalised SC Leaders Website for sharing ideas, asking questions and building virtual network
Opening on Jun 1stJun 1st with Adam Mallalieu speaking about Safety & Security (9am and 3pm London time)
Next on the Chat Rooms …
Adam Mallalieu on Safety & Security
Nicky Roube on Quality
Geoff Fulford on CSE
Dhaval Buch/Alok Joshi on UEnS
Sergio Sassi on Manex
Neil Humphrey on Responsiveness
Simon M Smith on Logistics
Marc Engel on Procurement
Jun 1
Jun 20
Jul 19
Aug 2
Aug 30
Sep 20
Nov 16
Dec 8
What you can do now …
In your Teams, start the 6 Steps6 Steps to bring the new
Operating Framework alive!
Step 1 – Understand how you fit in …
Go through the new ONE SC Operating Framework
Making the Connection
What will this mean for me and my team
How will it help us achieve our goals
http://inside.unilever.com/supplychain/Pages/scOperatingFramework.aspx
Step 2 – Reasons to Believe …
Why will this time be different …
List the “Reasons to Believe”
Why can the “New ways of working”make a difference …
25
Step 3 – Stop, Start, Continue …
Brainstorm in Teams …
What should we STOP doing
What should we CONTINUE improving
What should we START doing
Step 4 – Make your own 3 wishes!
Identify “3 Wishes” – Actions you want to see,that if they happen, will guarantee our success …
Step 5 – Moving into Action
Agree your individual and team actions:
What do we need to do Differently as a team?
Who else do we need to talk with now ? What interfaces must we improve?
Step 6 - Continuous Improvement
Please feedback your “3 wishes” and Actions onthe space created for this in the Inside.SChttp://inside.unilever.com/supplychain/Pages/Offthepageandintoaction.aspx
Pulse Check
Monitor the results regularly to ensure CHANGESare taking place as per your Wish list ….
The Floor is all yours …
SCLT ready to answer to your questions:•Pier Luigi Sigismondi – Chief SC Officer
•Sergio Sassi – SVP SC Americas•Dhaval Buch – SVP SC AAR
•Neil Humphrey – SVP SC Europe•Marc Engel – Chief Procurement Officer
•Hans Droge – SVP R&D•Nick Dalton – VP SC HR
•Robert Etman – SVP SC Finance
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