optimizing the customer user interface
Post on 02-Jan-2016
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Chesapeake System Solutions, Inc. • Proprietary and Confidential
What Is the Customer User Interface?• Wholesale Oriented Online Cash Management• For Commercial Customers• Sometimes Tiered
• Small Business• Enterprise
• Single Portal For All Functions• Common Look and Feel Throughout• The Front End for T-Recs Functionality
Chesapeake System Solutions, Inc. • Proprietary and Confidential
Industry Players• ACI• Enterprise Banker (fka P&H)• Universal Online Banker (fka S1)
• Bottomline• Business Financial Solutions (fka Magnet)
• Fiserv• Corillian Business Online
Chesapeake System Solutions, Inc. • Proprietary and Confidential
Standard Online Banking Services • Balance Reporting (aka Information Reporting e.g., BAI
files, Transactions Too)• ACH Initiation (Disbursements, Tax Payments, Child
Support Payments)• Wire Initiation• Check Inquiry / Stop Payments• Check Image Retrieval• Positive Pay – Pay / Return Decisions• File Transfers
Chesapeake System Solutions, Inc. • Proprietary and Confidential
Enhanced Online Banking Services
• Intraday Reporting• ACH Positive Pay• Bank Account Management (BAM)• International Payments• SWIFT Interface• Treasury Management• Functional Integration
Chesapeake System Solutions, Inc. • Proprietary and Confidential
T-RecsEnterpri
se
ACH Positive Pay
Manual Issue Maintenance
Issue Updates
Issue Files
Suspect Items
ACH Review Items
Authorization Rules
Final Disposition
Pay/Return Decisions
Reports and Files
Clearing Items
Pay/Return Decisions
Pay/Return Decisions
ACH Positive Pay Authorization Rules
Reverse Positive Pay
Standard Positive Pay
Output Distribution
Issue File Uploads
Inte
rnet B
an
kin
g
Chesapeake System Solutions, Inc. • Proprietary and Confidential
Additional Opportunities
• Intraday Processing• Real-time Response• ERP Functionality• eBAM
Chesapeake System Solutions, Inc. • Proprietary and Confidential
Problems
• Limited Front-End Functionality• Cash Management Services Cost
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