oracle bpm-suite-11g-overview-slide
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Oracle BPM Suite 11g Overview
Dan Tortorici
Director, Product Marketing
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.
4
AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
5
AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
Customer
Relationship
Management
Sales and
Marketing
Production
Planning
Manufacturing Inventory &
Logistics
Finance & HR
Organizational Units
Real-world business processes span
organizations, systems and applications.
SFA Product LMSInv
MGMTB2B
product SCM product DB ERPCRMERP MES
Enterprise Infrastructure Services
(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)
The Value of Business Process Management
©2010 Oracle Corporation Oracle Confidential 6
Customer
Relationship
Management
Sales and
Marketing
Production
Planning
Manufacturing Inventory &
Logistics
Finance & HR
Organizational Units
Real-world business processes span
organizations, systems and applications.
Pro
ce
ss
es
Product Configuration
Order Management
Warranty & Returns Management
SFA Product LMSInv
MGMTB2B
product SCM product DB ERPCRMERP MES
Enterprise Infrastructure Services
(Portal, SOA, IDRS, LDAP, EAI, E-mail, IT Operations)
The Value of Business Process Management
©2010 Oracle Corporation Oracle Confidential 7
The Benefits of BPM
Know the current status and outcome of your processes & business
Better, faster and more cost effective than your current alternative
Efficiency Visibility Agility
Me
tric
sR
esu
lts
Adapt quickly to changing business conditions
• Utilization, capacity
• Throughput, speed
• Quality, yield, exceptions
• Financial
• Organizational
• SLA failure rate
• Rate of non-compliance
• Speed to create &
change processes
• Time to market
• Reduced Cost
• Improved
productivity/ROI
• Effective resource
utilization
• Better quality / service
• Managed, lower risk
• Compliance
• Financial accountability
• Lower capital reserves
• Better visibility
• New revenue growth
• Market share growth
• Increased
competitiveness
• Thought leadership
©2010 Oracle Corporation Oracle Confidential 8
Bu
sin
ess
BPM and SOA – Optional Efficiency & Agility Synergy
Model
ImplementExecute
MeasureBPM Enables
Business
AgilityProcess Lifecycle
Bu
sin
ess
BPM and SOA – Optional Efficiency & Agility Synergy
Model
ImplementExecute
MeasureBPM Enables
Business
AgilityProcess Lifecycle
IT
ManageProvide
ArchitectBuild
Discover ServicesConsume Services
Service LifecycleSOA Enables
IT Agility
Success Depends on Business Impact and Process
Complexity
• Customer Support/Help Desk
• Claims Eligibility
• Sarbanes-Oxley
• Inventory Mgmt.
• HR Mgmt.
• Transportation Mgmt.
• Claims Re-pricing
• Automated Expense
Report Mgmt.
• Claims Adjudication• Order-to-Cash
• Customer Provisioning
• Customer Credit Mgmt.
• Order Mgmt.
• Field Service Mgmt.
• Loan Origination
• Sourcing
• Benefits Administration
• Product Lifecycle Mgmt.
• Risk Mgmt.
• Service Billing
• Employee On Boarding
• Revenue Recovery
• HIPAA Compliance
• Reverse Logistics
Low High
High
Process
Impact
Process
Complexity
©2010 Oracle Corporation Oracle Confidential 11
12
AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
Oracle BPM Suite 11g
Unified Process Foundation
User- centric Design
Social BPM
Simplifies achieving process management success with a complete
solution for all types of processes by providing a unified process
foundation, user-centric design, and social BPM interaction
Oracle BPM Suite 11g
BPM Suite 11g
©2010 Oracle Corporation Oracle Confidential 13
Oracle BPM Suite 11g
Oracle BPM Suite 11g
User- centric Design
BPM
Studio
Process
Composer
WYDIWYE
Model
Multichannel
Development
Process
Analysis
Social BPM
WorkspaceProcess
Spaces
Enterprise 2.0
Services
Unstructured
Processes
Business
Process Guides
Unified Process Foundation
Unified
Engine
Business
Catalog
End-to-End
Management
Scalable
Architecture
Integration
Services
Simplifies achieving process management success with a complete
solution for all types of processes by providing a unified process
foundation, user-centric design, and social BPM interaction
©2010 Oracle Corporation Oracle Confidential 14
Unified Process Foundation
• Unified engine – BPEL, BPMN, Rules, Human Workflow to support ALL types of
processes
• Business catalog – A registry of services and objects that enables IT to provide
prewired processes and human tasks to be assembled in Process Composer
• End-to-end management & monitoring - Find faults that have happened
anywhere in the system and take corrective action
• Integration Services – Adapters, UDDI integration, CEP integration, BI action
framework integration, Identity management integration
• Scalable architecture – From simple to complex tasks, and large volumes of
transactions
Unified Process Foundation
Unified Engine
Business Catalog
End-to-End Management
Scalable Architecture
Integration Services
Simplifies process development, deployment, monitoring, and execution with a unified engine and pre-integration of process subsystems.
©2010 Oracle Corporation Oracle Confidential 15
Unified Process Engine
• Unified runtime engine with BPMN 2.0, BPEL, Rules,
and Human Workflow
• Native BPMN 2.0 implementation
• Common services with SOA Suite
• Unified security with Oracle Platform Security Services
Unified Runtime
BPMN
Policy Manager
Optimized
binding
Human
Workflow
Business
Rules
Oracle Service Bus
Common JCA-based connectivity infrastructure
Repository
BAM
B2B
MediatorBPEL
Integration ServicesSimplified connection to applications, middleware, and services
Value
• Adapters for traditional integration
• Common services with SOA Suite
• UDDI and WSIL repository integration
• BAM integration with standard and custom
reports
• BI integration with Action Framework for
initiating processes
• CEP integration
• MS Office integration
Oracle BPM Suite 11g
• Bring systems into processes with your
choice of technology
• Extract additional value from your SOA
investments
• Tailor analysis to a variety of business needs
• Insight to action from Business Intelligence
• Use large data sets as input to processes
• Initiating and viewing tasks in your tool of
choice
Oracle BPM Suite 11g Value
©2010 Oracle Corporation Oracle Confidential 17
ApplicationsEventsPaper FormsContent Repositories
Business
IntelligenceIdentity
Directories
User-centric Design
• BPM Studio – Role-based modeling and development. dashboards, BPA
roundtrip, ARIS repository integration, BPMN 2.0 design, decision tables, entity
variables, forms designer
• Process Composer – Web-based process modeling and deployment
• Process Analysis – Process analysis, audits, simulation, gap, redundancy, rich
graphical editor, BAM integration
• WYSIWYE – “what you see is what you execute” process model
• Multichannel dev – Build processes, portals, and web apps with same
JDeveloper tool, MS office integration, multichannel notifications
User- centric Design
BPM Studio
Process Composer
WYSIWYE Model
Multichannel Development
Process Analysis
Simplifies the process management lifecycle with tools for all participants and a unified “what you see is what you execute” (WYSIWYE) model.
©2010 Oracle Corporation Oracle Confidential 18
BPM Studio and Process Composer
©2010 Oracle Corporation Oracle Confidential 19
Business Process Management Lifecycle
Enterprise
Architects
Define business
architecture
Business Analysts
Model processes
Developers
Populate business
catalog and
implement details
LOB Owners
Collaborate with
business analysts and
tailor-to-fit processes
Business Users
Collaborate and
innovate
IT Operations
Manage and
monitorTeam
Measure, analyze,
improve, govern
©2010 Oracle Corporation Oracle Confidential 20
BPM Lifecycle: Enterprise 2.0 Adds Richness
Enterprise
Architects
Define business
architecture
Business Analysts
Model processes
Developers
Populate business
catalog and
implement details
LOB Owners
Collaborate with
business analysts and
tailor-to-fit processes
Business Users
Collaborate and
innovate
IT Operations
Manage and
monitorTeam
Measure, analyze,
improve, govern
©2010 Oracle Corporation Oracle Confidential 21
Social BPM
• Workspace – Simple, out-of-the-box process participant portal
• Process Spaces – Customized team spaces for modeling collaboration, process
instance collaboration, and process overview collaboration.
• Enterprise 2.0 services – Blogs, Wikis, Presence,
• Business process guides – Milestone centered view of process that simplifies
collaboration with the business
• Unstructured processes – Addresses the myriad of exceptions and dynamic
nature that many business processes require
Social BPM
WorkspaceProcess Spaces
Enterprise 2.0 Services
Unstructured Processes
Business Process Guides
Social BPM interaction simplifies and extends collaboration providing new ways to communicate and simplify work.
©2010 Oracle Corporation Oracle Confidential 22
Process SpacesModeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 23
Process SpacesModeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 24
Process SpacesModeling, All Processes, and Single Instance
©2010 Oracle Corporation Oracle Confidential 25
Enterprise 2.0 ServicesIncrease channels of communication, timeliness, and reach
Value
• Wikis
• Blogs
• Mashups
• Presence
Oracle BPM Suite 11g
• Interact with process team on specific subjects
• Self publish to entire team
• Bring together composite content and application functionality
• Determine access and availability of process team members
Oracle BPM Suite 11g Value
©2010 Oracle Corporation Oracle Confidential 26
Unstructured ProcessesAccommodate unplanned interaction as part of the process
Value
• Add participants anywhere in the task routing flow
• Reassign, re-route, and delegate tasks
Oracle BPM Suite 11g
• Dynamic, flexible process adaption
• Manage more processes
• Adapt to complicated processes without complex rules
Oracle BPM Suite 11g
Value
©2010 Oracle Corporation Oracle Confidential 27
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AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
• Camico mutual insurance company reduced
policy issuance time by 90%
• JP MorganChase automated risk management
decreasing processing time by 79%
• USMEPCOM Field recruitment queries
reduced from up to 3 days to under 30
seconds
• Costco improved relationships with key
vendors with exact status of any invoice
Delivering Efficiency, Visibility, and Agility
• Intercall increased competitive differentiation
trough agile process foundation
• Comcast can now provides new services in
weeks instead of months
Efficiency
Visibility
Agility
©2010 Oracle Corporation Oracle Confidential 29
“One of the things that the BPM project has
really done is it's really changed the outlook
for the company. Instead of people thinking
about manual tasks or thinking about a point
solution for a system, everyone now starts to
look at how we sell services, how we deliver
services, how we handle work in the
business as a workflow.”
Rob Ewing
VP, Information Technology,
Intercall
©2010 Oracle Corporation Oracle Confidential 30
31
AGENDA
• Why BPM?
• Oracle BPM Suite 11g
• Customer Successes
• Final Thoughts
Final Thoughts
• Business process management consistently achieves
improvements in efficiency, business visibility, and agility
• A unified process foundation simplifies process
lifecycle with a unified engine and pre-integration of
process subsystems and Oracle Fusion Middleware
• User-centric design simplifies process interaction with
tools for all participants
• Social BPM interaction simplifies and extends
collaboration providing new ways to communicate and
simplify work.
• Oracle BPM Suite 11g simplifies achieving process
management success
©2010 Oracle Corporation Oracle Confidential 32
Oracle BPM Suite 11g – Unified, Complete, and Social
ONE unified design to
simplify use and remove
complexity
All that you need to
innovate today and scale
from simple to complex
processes
Collaborate more effectively
with social computing in the
context of BPM
©2010 Oracle Corporation Oracle Confidential 33
Complete
Social
CompleteUnified
http://www.oracle.com/fusionmiddleware11g
Take the BPM Lifecycle Assessment
• Examination
– Detailed survey focused on four key
process domains
• Diagnosis
– Based on complex analytics results
– Compared vs. peer group
• Prescription– Actions to Consider - Go forward
plan based on results
– Potential Business Impact - Best
practices identified and utilized
http://www.oracle.com/us/technologies/bpm/index.htm
©2010 Oracle Corporation Oracle Confidential 34
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