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Post on 18-Nov-2014
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The Ashton HotelThe Ashton Hotel
Shelbi AdairMary LyddonRob WallaceNikki Wilbur
Shelbi AdairMary LyddonRob WallaceNikki Wilbur
About The Ashton
About The Ashton
Location: Downtown Fort Worth
Built in 1915 and has been active in the Fort Worth Community
AAA Four Diamond rating for the past 7 years
39 guestrooms of which 6 are luxurious suites
The SIX 10 Grille - a famous Fort Worth Restaurant
Ashton EventsAshton Events
weddings
social gatherings
corporate functions
What We LearnedWhat We Learned
Ashton’s History in Fort Worth is its greatest asset
Structured hierarchy
New Ownership 4 years ago
Vertical Communication
Goal: become the most efficient with the least amount of effort
Manager: Crystal Bernard
Manager: Crystal Bernard
Manages hotel all things go through her
Says there are weekly meetings within staff for each department
Most conflicts are miscommunications
Ashton deals with change well
Nervousness when ownership change first occurred
Strong Leadership
Input is taken into consideration
Goal: Make money and guest satisfaction
Quarter meetings to go over goals
Goals accomplished week by week
SIX 10 Grille Manager:
Jeff
SIX 10 Grille Manager:
Jeff
One way communication - no feedback
Things happen whether employees like it or not
“Clicks” within Ashton - Gossip
Decisions all made on executive level
No input is asked for
Management does not mediate between employees and executives
Leadership - Dictatorship, no debates
Overworking employees by giving them more responsibilities than they have time for
No meetings - He has been to one meeting in 2 years
Goal: Make very few people a very large amount of money
Valet: Mike
Valet: Mike
Laid back but professional
Vertical chain of command
Reports to Service Manager - no changes made
Required to Stand all day, Black uniforms
Communicated problems never go past manager
“My way or the highway” - authoritarian
Problems: StructureProblems: Structure
No Communication between Executives, Managers, and Employees
Too much responsibility for individual worker
Chain of complaints/change never go past management - no higher ups
Authority compliance management style
Problems: CultureProblems: Culture
Suggestions are never listened to
Not included in any meetings - no opportunity to get the information
Conflicts are dealt with on your own or there will be no job
Problems: SystemProblems: System
No meetings, no department goals
Goal: Make money with least amount of effort. The focus is not on the guest and it is obvious.
SolutionsSolutionsTeam Management
Supervisors/Management meet and gather information from employees and communicate with higher ups
Ask for opinions and follow through otherwise it will cause resentment
It is an old hotel and it would be ideal to use that to their advantage - create a family like atmosphere
Make employees feel appreciate - will eliminate burnout
Changes will make the guest’s experience more enjoyable
Human Relations approach
The End.The End.
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