organizational behavior -introductionto organizational...

ORGANIZATIONAL BEHAVIOR- Introduction to Organizational

Behavior

dr hab. inż. Radosław Ryńca

The field of Organizational Behavior

Organisational behavior is the systematic studyof actions and attitudes that people exhibit

within organisations

the systematic study: the use of scientific evidencegathered under controlled conditions and measuredand interpreted in a reasonably manner to attribute

cause and affect

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The field of Organizational Behavior

What does OB. Systematically study?Actions and attitudes. Productivity Absenteesm Turnover Organisational citizenship Job satisfaction

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Contributing disciplines of OrganizationalBehavior

Psychology Sociology Social Psychology

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Contributing disciplines of OrganizationalBehavior

Psychology

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LearningMotivationPersonalityEmotionsTraining

Individual decision makingLeadership effectiveness

Job satisfactionWork stress

Individualbehavior

Contributing disciplines of OrganizationalBehavior

Sociology

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Group dynamicsWork team

CommunicationStatus Power

Conflict

Group behavior

Organizational technologyOrganizational changeOrganizational culture

Organizationsystem

Contributing disciplines of OrganizationalBehavior

Social psychology

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Behavioral changeAttiude change

CommunicationsGroup decisoin making

Group process

Organizationsystem

Goals of organizational behavior

What does Organizational Behavior seek to do?

The goal of OB. Are to help to explain, predict and control human behavior.

ExplanationPrediction

Control

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Challenges and opportunities for organizational behavior

1. Responding to globalization

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Challenges and opportunities for organizational behavior

1. Responding to globalization: Working with people form different cultures Overseeing movement of jobs to countries with

Low-Cost Labor

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Challenges and opportunities for organizational behavior

2. Managing workforce diversity: Workforce diversity

- Gender, Race , National Origin, Age, Disability, Domesticpartners, Non-Christian

Embracing diversity Changing demographics

In USA by 2050 Hispanic will grow form today’s 11 percent of workforce to 24 percent, Blacks will increase form 12 to 14 percent, Asians will increase form 5 to 11 percent.

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Challenges and opportunities for organizational behavior

3. Improving Quality and Producivity: Quality management (QM) is driven by the

constant attainment of customer satisfactionthrough the continous improvement of allorganisatinal processes.- Intense focus on the customer- Concern for continual imporvement- Accurate measurement- Empowerment of empleyess

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Challenges and opportunities for organizational behavior

4. Empowering People:

15 yeras ago managers were encouraged to get theiremployees to participate in work-related decisions.

Now managers are going considerably further by allowing employess full control of their work

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Challenges and opportunities for organizational behavior

5. Working in Networkes Organisations: Computerization, the Internet and ability to link

computers within and between organizationshas created a different workplace for many employess – a networked organizations.

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Challenges and opportunities for organizational behavior

6. Stimulating Innovation and Change: Today’s successful organizations must be

innovative or they will become candidates for extinction.

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Challenges and opportunities for organizational behavior

6. Stimulating Innovation and Change: Today’s successful organizations must be

innovative or they will become candidates for extinction.It is important to: - be flexibile- improve the quality- deliver innovative products and services- to satisfy customer needs.

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Challenges and opportunities for organizational behavior

7. Helping Employees Balance Work/Life Conflicts The lines between employees work life and

personal life is blurred.

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Challenges and opportunities for organizational behavior

8. Declining Employee Loyalty Global competitions, unfriendly takeovers, began

to discard traditional policies on job security. Employees perceive that their employers are less

committed to them, and as a result, employeesrespond by being less commited to the companies

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Challenges and opportunities for organizational behavior

9. Improving Ethical Behavior How to acquire clients? How to collaborate with business partners? What is the attitude to the environment?

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Who is a manager?

Manager is a person who: make decisions allocate resources direct the activities of others to attain goals.

Manager plans, organizes, directs and controls.

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Functions and duties of manager

1. Executive2. Participant3. Observer4. Decision maker

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Functions and duties of manager

1. Executive Formulate strategy Gives opinions Makes decisions Acceept decisions

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Functions and duties of manager

2. Participant sharing information, which involves the sharing

of knowledge workers training aimed at raising the level of

qualifications of employees rewarding

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Functions and duties of manager

3. Observer Supervises the work of employees Control the employees Observe the sources of potential conflicts Observe organizational environment

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Functions and duties of manager

4. Decision maker Makes a final decision Evaluates employees Reward and punish

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Roles, which adopts an organizational unit

1. Employee - implements work processes2. Leader - superiors3. Negotiator

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Roles, which adopts an organizational unit

1. Employee - implements work processes

Opening new assembly27

Roles, which adopts an organizational unit

2. Leader – superiors

Motivate the employees28

Roles, which adopts an organizational unit

3. Negotiator

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Thank you for your attention.Radoslaw.Rynca@pwr.edu.pl

www.rynca.pl

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