organizational learning to improve your service delivery system martin scanlan...
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Organizational Learning Organizational Learning
to Improve Your to Improve Your
Service Delivery SystemService Delivery System
Organizational Learning Organizational Learning
to Improve Your to Improve Your
Service Delivery SystemService Delivery System
Martin ScanlanMartin Scanlanmartin.scanlan@marquette.edmartin.scanlan@marquette.ed
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Leveraging Leveraging Communities of PracticeCommunities of Practice
Leveraging Leveraging Communities of PracticeCommunities of Practice
✜ Sketch of Constellation of communities Sketch of Constellation of communities of practice involved in service deliveryof practice involved in service delivery
✜ Sketch of Constellation of communities Sketch of Constellation of communities of practice involved in service deliveryof practice involved in service delivery
Boundary Spanners
Promoting Promoting Organizational LearningOrganizational Learning
Promoting Promoting Organizational LearningOrganizational Learning
✜ Prioritize learning for all Prioritize learning for all membersmembers
✜ Foster inquiryFoster inquiry✜ Diffuse innovationDiffuse innovation
✜ Prioritize learning for all Prioritize learning for all membersmembers
✜ Foster inquiryFoster inquiry✜ Diffuse innovationDiffuse innovation
Prioritize learning for all Prioritize learning for all membersmembers
Prioritize learning for all Prioritize learning for all membersmembers
✜ How is tacit knowledge about meeting How is tacit knowledge about meeting students’ special needs made explicit students’ special needs made explicit within and across communities of within and across communities of practice?practice?
✜ FacilitatorsFacilitators✜ InhibitorsInhibitors✜ NormsNorms✜ Tools, routines, processes, structuresTools, routines, processes, structures
✜ How is tacit knowledge about meeting How is tacit knowledge about meeting students’ special needs made explicit students’ special needs made explicit within and across communities of within and across communities of practice?practice?
✜ FacilitatorsFacilitators✜ InhibitorsInhibitors✜ NormsNorms✜ Tools, routines, processes, structuresTools, routines, processes, structures
Foster InquiryFoster InquiryFoster InquiryFoster Inquiry
What structures foster cycles of What structures foster cycles of inquiry?inquiry?
How could these be strengthened How could these be strengthened and expanded?and expanded?
What structures foster cycles of What structures foster cycles of inquiry?inquiry?
How could these be strengthened How could these be strengthened and expanded?and expanded?
Diffuse innovationDiffuse innovationDiffuse innovationDiffuse innovation
✜ Why innovations Why innovations spread:spread:
- Relative advantageRelative advantage- Not too complexNot too complex- CompatibleCompatible- TrialableTrialable- ObservableObservable
✜ Why innovations Why innovations spread:spread:
- Relative advantageRelative advantage- Not too complexNot too complex- CompatibleCompatible- TrialableTrialable- ObservableObservable
✜ What What innovations innovations currently help currently help your your school/parish school/parish meet students’ meet students’ special needs?special needs?
✜ Promoters / Promoters / inhibitors to inhibitors to diffusiondiffusion
✜ What What innovations innovations currently help currently help your your school/parish school/parish meet students’ meet students’ special needs?special needs?
✜ Promoters / Promoters / inhibitors to inhibitors to diffusiondiffusion
Discombobulated?Discombobulated?Discombobulated?Discombobulated?
Recap: State of the FieldRecap: State of the FieldRecap: State of the FieldRecap: State of the Field
I.I. We are We are shedding inactive and reactive shedding inactive and reactive responsesresponses
II.II. Moving toward:Moving toward:
Proactive and systemic responses provide a Proactive and systemic responses provide a framework for incubating innovation:framework for incubating innovation:
Apply core valuesApply core values
Cultivate quality teaching / learningCultivate quality teaching / learning
Involve policy and resource mechanismsInvolve policy and resource mechanisms
I.I. We are We are shedding inactive and reactive shedding inactive and reactive responsesresponses
II.II. Moving toward:Moving toward:
Proactive and systemic responses provide a Proactive and systemic responses provide a framework for incubating innovation:framework for incubating innovation:
Apply core valuesApply core values
Cultivate quality teaching / learningCultivate quality teaching / learning
Involve policy and resource mechanismsInvolve policy and resource mechanisms
You have spent some You have spent some time…time…
You have spent some You have spent some time…time…
Deepening your understanding of Deepening your understanding of how Catholic schools are meeting how Catholic schools are meeting students’ special needs students’ special needs
Analyzing the service delivery Analyzing the service delivery system in your school / parish system in your school / parish
Identifying ways to strengthen the Identifying ways to strengthen the organizational learning within this organizational learning within this service delivery system service delivery system
Deepening your understanding of Deepening your understanding of how Catholic schools are meeting how Catholic schools are meeting students’ special needs students’ special needs
Analyzing the service delivery Analyzing the service delivery system in your school / parish system in your school / parish
Identifying ways to strengthen the Identifying ways to strengthen the organizational learning within this organizational learning within this service delivery system service delivery system
Where are we sitting?Where are we sitting?Where are we sitting?Where are we sitting?
Where are we sitting?Where are we sitting?Where are we sitting?Where are we sitting?
StudyReflecti
on
Actio
n
As we move into our As we move into our feeder group meetings…feeder group meetings…
As we move into our As we move into our feeder group meetings…feeder group meetings…
We need to spend time in all three We need to spend time in all three chairs: chairs: Build our knowledge base (office chair)Build our knowledge base (office chair) Act (exercise ball)Act (exercise ball) Reflect and pray (rocking chair)Reflect and pray (rocking chair)
We need to spend time in all three We need to spend time in all three chairs: chairs: Build our knowledge base (office chair)Build our knowledge base (office chair) Act (exercise ball)Act (exercise ball) Reflect and pray (rocking chair)Reflect and pray (rocking chair)
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