partners magazine - december 2011
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Winter 2011/2012
Mark Clement:
Five Years Into the Journey
A magazine of Rochester General Hospital Foundation
INSIDE:• NewarkWayneCommunityHospital EmergencyDepartmentBreaksGround
• HillHavenModernizationKicksOff
• HansfordLegacySocietyCelebrates
• CookingforaCureSupportsMen’sHealth
• TheSwitchtoElectronicMedicalRecords
• ModernizingtheILSFleet
Rochester General Health System President and CEO Mark Clement
lookinside:special
Gala photo album!
C o n t e n t sHill Haven Modernization Kicks Off ............................ 3
Mark Clement: Five Years Into the Journey .................. 4
Hansford Legacy Society .............................................. 6
A Message from Jim Digan ........................................... 8
Cooking for a Cure ...................................................... 9
The Switch to Electronic Medical Records .................. 10
Leaders from Past and Present Discuss Future of Healthcare .................................................. 11
A Message from Campaign Director Anthony Benedetti ..................................................... 12
RIT Names Head of Institute of Health Sciences and Technology ................................ 13
Modernizing the ILS Fleet .......................................... 14
Starlight Foundation .................................................. 15
Update from the Grants Office ................................... 15
Newark-Wayne Community Hospital ED Groundbreaking ................................................... 16
Newark-Wayne Community Hospital Foundation Gala ........................................................ 18
Newark-Wayne Community Hospital Golf Tournament ........................................................ 20
RGHS Newsroom ....................................................... 21
Winter 2011/2012
Rochester General Hospital Foundation Riedman Campus
100 Kings Highway SouthRochester, New York 14617
tel: (585) 922-4800 • fax: (585) 922-4889www.giveRGH.org
President, Rochester General Hospital Foundation
James P. Digan
EditorDerek DeSol
derek.desol@rochestergeneral.org
WritingMarty Aarons
Sara CraneDerek DeSolCarol Fisher
Susan Gawlowicz/RIT
PhotographyJeff BlackmanKeith Bullis
Brenda CohenRuth Crecca
A. Sue Weisler/RIT
DesignDalmath Associates
PrintingMercury Print Productions, Inc.
Please note that Partners is produced approximately three months in advance of when it is received by readers. Stories and events occurring after
production will be included in the next issue of the magazine. Partners welcomes comments from our readers. If an error has been made, please accept our apologies and notify the foundation office by
calling (585) 922-4800. Thank you!
RGHS President and CEO:Mark C. Clement
Chairperson:Katherine T. Schumacher
Vice Chairperson:Ethan L. Welch, M.D.
Treasurer:Roberta L. Van Winkle
Secretary:Kevin L. Overton, Esq
Medical Liaison:Cynthia Christy, M.D.
Josephine BraitmanTrent Bridges
David N. Broadbent, M.D.
Freddie L. CaldwellDonald S. Cameron
Kevin T. CannanKevin J. Casey, M.D.Charles T. Eagle, Jr.
Jack A. ErdleSamuel R. HustonGregory P. Kausch
Peter A. Kouides, M.D.Jeffrey Leenhouts
Carl J. LugerWilliam B. Mendick
Leonard Olivieri Ralph P. Pennino, M.D.
Michael Pichichero, M.D. Wanda Polisseni
Steven G. SchwartzDon Twietmeyer, Esq., CPA
John R. Valvo, M.D.Joseph S. Vasile, M.D.
Rochester General Hospital FoundationBoard of Directors
Save the Date!20th Annual Golf Classic
T O U R N A M E N T
Monday, August 15th, 2011Sodus Bay Heights Golf Club
PO Box 5711200 Driving Park AvenueNewark, NY 14513
PO Box 571 • Driving Park Avenue • Newark, NY 14513 • (315) 332-2323
Imagine no voice to communicate your love and appreciation, your joy or sorrow — your voice lost forever.
This is the story of DeMay Living Center Resident, Theresa Carlton. For almost 10 years, she lived without the ability to talk after a medical procedure left her speechless … until one day, a respiratory therapist thought he heard a whisper in her vocal cords. He brought in the Newark-Wayne Community Hospital speech pathology team who helped her regain her voice.
“I was living trapped in a box.There were so many things I wanted to say, but couldn’t.I felt like I was in a room without doors.”
Theresa isn’t alone. Thousands of people in our area suffer from illnesses that leave them unable to speak or swallow.
You can help make sure that patients, like Theresa, have access to quality health care in our community by donating to the Newark-Wayne Community Hospital Foundation.
Our rural hospital and nursing home take care of patients, regardless of the cost to treat them. When the hospital does receive insurance reimbursements, it’s often not enough to pay for leading-edge technology and other equipment that must be replaced and updated regularly to improve access to the best patient care. Your generous support will help grow a healthy community.
Sincerely,
Tonya TaylorExecutive Director, Newark-Wayne Community Hospital Foundation
Our Hospital Our Future
NEWARK-WAYNECOMMUNITYHOSPITAL FOUNDATION
www.giveRGH.org PARTNERS Winter 2011/2012 3
For over 40 years, Hill Haven Nursing Home has helped
improve the lives of senior citizens and adults in need of
long-term care. This summer, employees, residents and their
families gathered to celebrate the Hill Haven of the future.
On August 23, the community celebrated the kickoff of the
much-anticipated Hill Haven Modernization Project.
“Since 1967, residents have enjoyed extraordinary care and
warm, personal service. Today, we take a major step toward
a new era for Hill Haven. We are beginning to update our
home so our facilities can become as great as the people who
live and work here,” remarked Steve Ash, administrator of
Hill Haven, as he addressed the spirited crowd who joined
the celebration.
Known for an exceptional staff of care providers and
healthcare that is clinically integrated with Rochester General
Health System’s other affiliates, programs and services; Hill
Haven is beginning a series of upgrades, modernizations and
facility replacements that will take place over the next several
years. The improvements will be made in multiple stages –
a methodical process that will minimize inconvenience on
residents and allow them to experience the benefits of each
step as it is completed.
Aspirations for the new Hill Haven include in-house
overnight dialysis care and other medical services which
will greatly improve the quality of life for residents.
“The needs of our residents are changing. They are different
than they were when Hill Haven first opened and they will
continue to evolve over the coming years,” explained Kathy
McGuire, vice president of senior care for Rochester General
Health System. “By modernizing and rebuilding, we are
making sure Hill Haven remains a place where we can
accommodate the needs of our residents and ensure a
wonderful quality of life.”
Hill Haven Kicks Off Modernization Project
AnnaLynch,Esq.,JamesLittwitz,RGHSPresidentandCEOMarkClement,VPofSeniorServicesandLongTermCareKathyMcGuireandHillHavenExecutiveAdministratorSteveAshcelebratetheHillHavenModernizationProject.
4 Rochester General Hospital Foundation
Mark Clement: Five Years Into the Journey“We are delighted that Mark Clement is joining us,” said
outgoing Rochester General Health System (RGHS) (previously
known as ViaHealth) President and CEO Sam Huston upon
his retirement in 2006. Huston described his successor as “a
seasoned healthcare executive whose expertise and talent will
serve us well into the future.” He continued, “I am very
comfortable in entrusting to him the leadership of an
organization for which I have deep respect and affection.”
In September of 2006, five years ago,
Sam Huston and the RGHS Board
of Directors handed the reins of a
healthy organization to the former
president of Caritas St. Elizabeth’s
Medical Center in Boston,
Massachusetts. In Rochester, Clement
became the chief executive of a strong
health system that was nurtured back to prosperity under the
steady hand of Huston. “Sam provided the leadership that
was needed during a very difficult time,” Clement shared.
“It’s no secret that when he came on board, the system was
replete with financial challenges that threatened their ability
to carry out the very mission of Rochester General.”
In addition to Huston, Clement said he feels fortunate to
be able to count on a wealth of RGHS leaders from past
and present for historical perspective, community
endorsement and friendship. “Fritz Liebert comes to mind
instantly,” continued Clement. “He’s an icon in this
community who led RGH for nearly 40 years and helped
ring in the modern era of healthcare for our region.”
Clement arrived from Boston with one overarching
institutional goal: to go from good to great. “In healthcare, or
any line of work, you have to continue to grow, to adapt and
become better. It’s an approach that
we take every day at RGHS,”
he elaborated.
Over the course of his first five
years, Clement has become a steady,
visible presence in the local
community and throughout RGHS.
An avid cyclist, he has served as the
Honorary Chair of the American Diabetes Association –
Rochester Chapter’s Tour de Cure event. The past five years
have also presented personal milestones in the lives of
Mark and Mary, his wife of 32 years. “This is an exciting
time for us. We even became grandparents this year,”
beamed Clement, who welcomed his first grandchild, a girl,
this summer.
At Rochester General, the journey from good to great
continues. Rochester General Hospital (RGH) has remained
“...to have a great health system, you need to start
with a great team.”
Lefttoright:ClementwithBetsyMorse;RGHSBoardChairBobDobies,RGHSChiefofEmergencyServicesKeithGrams,M.D.,Clement,TomGolisanoandRickConstantino,M.D.dedicatingtheB.ThomasGolisanoPavilionandEmergencyCenter;ClementandJohnRiedmanattheRiedmanCampusopening;ClementwithRITPresidentBillDestler.
one of the nation’s elite heart hospitals, cited by Thomson
Reuters as one of the top 100 in the United States a total of
nine times, dating back to before Clement’s tenure.
However, it was also time to build upon the excellent
foundation entrusted to him by Huston and the board.
“One of the things I learned early in my career is in order
to have a great health system, you need to start with a great
team. As a team, we began to identify areas where we could
improve that would have a ripple effect on the health system
at large,” Clement reflected. By focusing on improving key
areas such as patient safety and quality, patient satisfaction
and team member (employee, physician and volunteer)
satisfaction, RGHS began to grow in both size and
reputation at an unprecedented pace. Today, it is the third
largest employer in Rochester – up from number five in
2006 – and continuing to earn and retain the trust of
the community.
While the system makes significant progress in areas such
as clinical quality, efficiency, service and patient access,
the passing of particularly special milestones has inspired
well-deserved celebration. In October of 2009, the
B. Thomas Golisano Pavilion and Emergency Center – a
project championed by Huston during his tenure as CEO –
opened to the public. Fittingly, Clement and Huston were
both on hand to celebrate the dawn of a new era in local
emergency medicine. In 2011, just two years after the grand
opening, that facility is on pace to be the second busiest
emergency department in New York State.
Barely two years later, in November of 2011, RGH celebrated
the historic launch of Care Connect, its electronic medical
record system. One of the most significant transformations in
the history of the hospital, Care Connect will improve patient
safety and clinical efficiency while providing physicians with
timely and accurate access to critical patient information.
Today, Clement oversees a health system that is ranked among
the top 100 integrated healthcare networks in the country
and receives national recognition in a myriad of areas. Of
recent note, in 2011 a healthcare analytics firm, the Delta
Group, recognized RGH as the number one hospital in New
York State for overall medical care. The same group also
recognized RGH as the number one hospital in New York
State and the number two hospital in the United States for
multiple cardiac services. In light of this encouraging
success, Mark and his team remain fixated on a “good
to great” approach. The focus remains on continual
improvement – victories are celebrated and opportunities
for improvement are doggedly pursued.
Those opportunities for improvement are the bedrock of the
upcoming capital campaign, aptly titled, TransformingCare.
The campaign is primed for a spring 2012 public launch and
Clement is already working to rally community support. He
explained, “This campaign is necessary for us to continue
to be the healthcare provider that the people of our region
need us to be. In order to do our jobs, we must continue to
improve and aim high.”
On his first five years, Clement speaks with feelings of pride
and excitement for the future. “Though our journey to
greatness will never end, the last five years have put us on a
wonderful path,” he beamed. “We’ve done so much and I
couldn’t be more excited and confident about our future.”
Lefttoright:ConstellationBrandsCEORobSands,ClementandPatrickRiggs,M.D.;ClementwithRGHSChiefofCardiacServicesandCardiothoracicSurgeryRonKirshner,M.D.;ClementwithWandaPolisseniandRGHPresidentBrianJepson;ClementwithRGHSteammembers.
www.giveRGH.org PARTNERS Winter 2011/2012 5
What is the Hansford Legacy Society?
Named in honor of Jane and Van Buren Hansford, longtime
supporters of Rochester General Hospital, the Hansford Legacy
Society recognizes those who have made a commitment to
support Rochester General Health System’s (RGHS) future through
a bequest, charitable trust, gift annuity or other type of planned gift.
Why is the Hansford Legacy Society important?
Planned gifts are critical in supporting Rochester General Health
System – providing financial resources to invest in the facilities,
technology, equipment and people necessary to address the
healthcare needs of our community. Through the Hansford Legacy
Society, Rochester General is pleased to thank and recognize those
friends who have made the selfless commitment of a planned gift.
Through planned giving commitments, our friends are able to
maximize their ability to meet personal financial objectives – and
with some gifts, actually guarantee income during their lifetimes –
leaving an indelible legacy of philanthropy with Rochester General
Health System. Members are also invited to exclusive Hansford
Society events and receive special communications from Rochester
General Health System.
How can I join the Hansford Legacy Society?
You can make a…
• commitment through your will (bequest)
• retirement fund beneficiary designation
• gift that guarantees income for you and/or your family
(charitable trusts, gift annuities)
• a gift that helps you transfer assets to your heirs
(charitable lead trust)
Become a Member of the Hansford Legacy SocietyTo learn more about how you can leave an enduring legacy in
our community, contact Tim Maher, director of planned giving
for Rochester General Health System at (585) 922-5073 or by
email at Timothy.Maher@RochesterGeneral.org.
6 Rochester General Hospital Foundation
Hansford Legacy Society Gives to the FutureA Message from Tim Maher, Executive Director, Newark-Wayne Community Hospital Foundation and Director of Planned Giving for Rochester General Health System
Although I have been a member of the foundation
team for nearly a year, I am thrilled to take on two
exciting new roles. As the new executive director
of the Newark-Wayne Community Hospital
Foundation (NWCHF), I look forward to supporting
the eastern stronghold of Rochester General Health
System (RGHS). Working with the warm,
generous and compassionate leaders of Wayne
County, we will help to bring the highest quality
healthcare to a very important part of our region.
There are some exciting transformations taking
place at Newark-Wayne, many of which you can
read about in this issue of Partners.
Additionally, I am eager to serve RGHS at large
as director of planned giving. In future issues of
Partners, this section will be dedicated to the work
being done in this area of our foundation. Across
our entire region, we have grateful, generous and
committed friends who want to give back to their
community health system while leaving an
enduring legacy. It is a true pleasure to work with
these community champions and help them give
joyfully while realizing the full extent of their
philanthropic aspirations.
This planned giving section will be dedicated to
offering additional information and advice that
I hope will inspire you to find new ways to give
back. Planned giving is a truly selfless endeavor –
they are gifts that will save and improve the lives of
people we will likely never meet.
I look forward to helping you build your legacy.
www.giveRGH.org PARTNERS Winter 2011/2012 7
Hansford Legacy Society Gives to the FutureThe Hansford Legacy Society Dinner “The word legacy means something handed down from the past,”
explained Tim Maher, director of planned giving for Rochester
General Health System (RGHS). “It can also mean a gift. Tonight,
I find both definitions appropriate, because our patients are able to
enjoy more healthy days with their loved ones because of something
handed down from the past – planned gifts from friends like you.”
On September 13, friends of RGHS gathered at the Genesee Valley
Club to celebrate leaving a legacy in the spirit of philanthropy.
Attendees of the Hansford Legacy Society Dinner, invited because of
their commitment to leave a planned gift to Rochester General, were
greeted by RGHS President and CEO Mark Clement.
“To know that everyone here cares deeply enough about our work
to make a planned gift is a humbling piece of knowledge,” remarked
Clement as the evening’s program began. “We are here to respond to
community needs and, in order to do that, we need your help.”
One of the programs that is swiftly responding to growing community
needs is the robotic surgery program. Dr. John Valvo, chief of robotic
surgery for RGHS, explained the concept and benefits of robotic
surgery while also sharing the story of the program’s remarkable
growth and success. The program is a leader in a constantly changing
field. Currently, Rochester General ranks in the top four percent of
robotic surgery programs in the United States for patient volume.
Frequently, innovations such as the ones made in robotic surgery
are made possible through planned gifts – the decision to leave a
legacy of generosity.
“You have made the commitment to give now in order to save lives
later,” observed Maher. “We cannot thank you enough.”
Toptobottom:EthanWelch,M.D.,RGHPresidentBrianJepson,formerRGHFoundationBoardChairDonCameronand
HelenMarieCameron;NormaErdle,BrendaMossandJackErdle;JosephineBraitman,NYSSenatorJimAlesiandJoanneVanZandt;
BalDixit,DavidKluge,M.D.andBeverlyKluge
2011 has been a year of change, notably the
dedication of the new Riedman Campus,
located less than one mile from Rochester
General Hospital. In addition to housing
many of our shared services such as IT, finance
and purchasing, the Riedman Campus is
now home to the Rochester General Hospital
Foundation. It’s an exciting move that will
allow us to continue to ramp up our efforts
as we prepare to publically launch our
capital campaign.
In addition to our new home, our team
continues to take shape. In this issue of
Partners, I am proud to introduce two of our
staff members who will be taking on new roles
for the campaign. The first is Tim Maher.
Tim joined our team in December of 2010 as
an associate director of annual giving. This
fall, we were
proud to name
him the executive
director of the
Newark-Wayne
Community
Hospital
Foundation and
the director of planned giving for the
Rochester General Hospital Foundation.
In this issue and future issues of Partners,
Tim will provide updates on planned giving –
specifically, how you can give back to our
health system while also making responsible
investments for the future welfare of your
loved ones.
In this issue, I am also eager to introduce
Anthony Benedetti, our director of
development and now, also our campaign
director. Anthony joined our team in
February of 2010 as our director of annual
events and planned giving. He was later
promoted to director of development and
now, he is ready and eager to take on the
additional role of campaign director. As we
prepare for a spring 2012 public campaign
launch, Anthony will provide updates on the
campaign, our progress and how, together, we
are transforming care in our community.
Thank you for another extraordinary year.
I hope you enjoy this year-end issue of our
magazine and are as excited as I am for a
successful 2012.
A Message from Jim Digan President, Rochester General Hospital Foundation
8 Rochester General Hospital Foundation
“In addition to our new home, our
team continues to take shape.”
Same mission. Same team. New home.
Rochester General Hospital Foundation has moved. Our new address is:Riedman Campus100 Kings Highway SouthRochester, NY 14617
Our other information remains the same: Phone: (585) 922-4800Web: www.giveRGH.orgTwitter: @RGH_Foundationwww.facebook.com/RochesterGeneralFoundation
Cooking for a Cure:Raising Funds and Satisfying Appetites
Seven years after the inception of the robotic surgery
program at Rochester General Health System, friends and
supporters gathered at Max at High Falls for Cookingfora
Cure – a celebration of program’s remarkable progress and
an opportunity to raise funds for its successful future.
The program, helmed by Dr. John Valvo, has become one of
the most respected in the United States, serving as a model
for physicians around the country to study and emulate.
One of the areas in which robotic surgery is most effective
is the treatment of prostate cancer, which also served as
the motivation to hold CookingforaCure in September,
National Prostate Cancer Awareness Month.
Stressing the need for continued philanthropic support for
the program, Mark Clement, president and CEO of Rochester
General Health System addressed a special reception of the
program’s most loyal supporters. “Today, our robotic surgery
program is one of the top of its kind in the United States,”
Clement proudly stated. “However, the genesis of this
program was forged by the kindness of friends.”
More than 200 friends of Rochester General enjoyed gourmet
culinary creations from stations manned by Tony Gullace of
Max Rochester, Gerry Vorraci of 2Vine, Whitey Proietti of
Proietti’s Italian Restaurant and Michael Dugan of Dugan’s
Country Grill. Guests also enjoyed wine generously donated
by Constellation Brands. A daVinci robot and a surgical
simulator were on hand to give guests a peek of the work
being done by Rochester General’s surgeons.
At the end of the evening, after the plates had been cleared,
the dancing shoes kicked off and the auctions completed,
Rochester General Health System was one step closer to
expanding and improving its already nationally-recognized
robotic surgery program.
www.giveRGH.org PARTNERS Winter 2011/2012 9
Max at High Falls Sept. 23, 20115:30 – 10:00 pm
SAVE THE DATECOOKING
CUREFOR
AEXPERIENCE OF ROCHESTER’S
TOP CHEFS Enjoy a night of great food, and help support the treatment of prostate cancer.
4 Exclusive C4C Partner:
Above,Toptobottom:ChefsGerryVorrasiof2Vine,WhiteyProiettiofProietti’sItalianRestaurantandTonyGullaceofMaxRochester;JohnValvo,M.D.,chiefofroboticsurgeryatRGHS;ChefMichaelDuganofDugan’sCountryGrill;AttendeesperusetheCookingforaCureauctionitems.
ThedaVincirobotdemonstratesitsdexeritywithaculinarycreation
10 Rochester General Hospital Foundation
On Saturday, November 5, Rochester General Hospital (RGH)
launched its new electronic medical record (EMR) system,
called “Care Connect.” The launch represents a milestone
step in converting the entire health system to this secure,
paperless and efficient system. The transition to electronic
medical records at RGH is just the beginning. Over the next
two years, the Care Connect project will convert the other
affiliates and practices of Rochester General Health System
(RGHS) from a combination of independent, paper-based and
computer-based patient record systems to a single,
fully-integrated electronic system.
In addition to RGH, nearly all ambulatory offices affiliated
with RGHS are actively using the “practice management”
portion of Care Connect. Six of the Rochester General
Medical Group (RGMG) practices, as well as the off-site
Nephrology office, are already fully active with the entire
system (practice management and ambulatory clinical
documentation).
Part of federal healthcare reform, EMR integration will
enhance the quality of healthcare, patient safety, efficiency
and overall effectiveness of treatment.
Protecting patient confidentiality while also granting
healthcare providers access when permitted by the patient
is a major attribute of the Care Connect system. All of the
information is encrypted and password protected, so access
to a patient’s information is strictly limited to those who are
authorized by the patient. Another precaution built in to
the Care Connect system protects against the loss of patient
information through a robust back-up system that is readily
available in the event of a computer malfunction.
To further enhance the appropriate sharing of patient
information, Rochester General Health System is partnering
with many community physicians to ensure they have, with
the patient’s permission, access to the patient’s current records.
Before this system was implemented, patient records would
typically be shared via fax after the patient granted permission.
With EMR, the patient can allow instant access to records
through the Greater Rochester Regional Health Information
Organization (RHIO). This information supports timely and
accurate information exchanges, which will reduce errors and
the need for unnecessary duplicate testing.
To improve clinical outcomes and quality of care on an even
greater level, RGH and the University of Rochester Medical
Center (URMC) have hired the same EMR vendor, enabling
easier information sharing between the two systems.
Dr. Robert Biernbaum, chief medical information officer for
RGHS, told the Rochester DemocratandChronicle, “If a
patient came to Rochester General Health System who had
been seen at the URMC emergency department and we had
patient consent, we would do a search ... and we would be
able to pull that visit information right up. It’s invaluable.”
The Historic Switch to Electronic Medical Records
Rochester General Hospital becomes first RGHS Affiliate to harness the paperless
efficiency of Electronic Medical Records
The room was filled with 50 of the most influential
Rochesterians in the past half-century of local healthcare.
Former board members of Rochester General Health System,
its predecessors and affiliates, all who have left a fingerprint on
today’s healthcare landscape, gathered at the Genesee Valley
Club on September 26 for the Rochester General Emeritus
Board Dinner.
The audience of leaders from the past and present received
an insider’s update from Rochester General Hospital President
Brian Jepson. Jepson discussed the projects and practices that
have set the hospital and health system apart from others, both
locally and nationally.
Former RGH Board Chair Sarah Liebschutz, Ph.D. was the
keynote speaker, providing a preview presentation of her new
book, “Communities and Health Care: The Rochester, NY
Experiment.” The book discussed the Hospital Experimental
Payment (HEP) program, a collaborative effort among local
hospitals to contain healthcare costs. Bill Clinton cited the
program in the 1992 presidential debates as a potential
blueprint to contain rising healthcare costs.
Taking place in the 1980s, many of the dinner’s attendees
were involved in the program on at least a tangential level.
Liebschutz’s presentation not only illustrated the change in
the local healthcare system and between then and now, it
clearly demonstrated the fundamental differences in the
economic structure of the Greater Rochester region.
In front of an audience comprised of many old friends and
colleagues, Liebschutz helped conclude the joyful reunion
with a session of spirited and positive discussion, thoughtful
questions and optimism for the future.
Leaders from Past and Present Discuss Future of Healthcare
www.giveRGH.org PARTNERS Winter 2011/2012 11
RGHPresidentBrianJepsonandformerRGHBoardChair
SarahLiebschutz,Ph.D.addresstheroomofpastRGHSaffiliate
boardmembers.
12 Rochester General Hospital Foundation
It’s that time of year we all love
so well. We become energized
and invigorated by the changing
leaves, cooling temperatures, and
excitement and bustle of the
holidays. Although, to sound
intentionally clichéd, it is also
the time we are warmed by
the community spirit and
overwhelmed by the support
from friends, donors and
advocates like you.
I hope you have some time to
thumb through or read this issue of Partners. In it, we say
thanks to many champions of Rochester General Health
System and you’ll see examples of moments that have made
2011 truly special. We are fortunate to look back on these
moments with heartfelt gratitude while we look ahead with
refreshed determination.
Rochester General Health System is preparing to launch the
most ambitious – and necessary – campaign in our history,
the TransformingCare campaign. This campaign is going
to do more than support a single hospital, it is going to
help us gather the resources necessary to transform the way
healthcare is delivered across our region. All of our affiliates
and therefore, all of our patients, will see an improvement
in their care. From Rochester General Hospital to Newark-
Wayne Community Hospital, from our senior care facilities
to our outpatient locations and medical offices – this
campaign will change healthcare in our region for the better.
The foundation will continue to provide more information
as we build toward the TransformingCare campaign’s public
launch – targeted in spring of 2012. We’re looking forward
to sharing details on our goals and aspirations while also
illustrating the significant needs of the community that
inspired them. Those needs are the bedrock of this campaign.
We do not campaign simply because we feel it is time to
campaign – we campaign because our community, our
patients…yourfriendsandyourfamily need us to bring the
best possible healthcare to Rochester and the region.
As campaign director, I am excited to work with you as we
TransformCare together. Thank you for your generous
support. I wish a wonderful holiday season and happy and
healthy New Year for you and your loved ones.
A Message from Campaign Director Anthony Benedetti
“...we campaign because our community, our patients... your friends and family need us to bring the best possible healthcare.”
www.giveRGH.org PARTNERS Winter 2011/2012 13
RIT Names Vice President/Dean of Institute of Health Sciences and Technology
Dr. Daniel B. Ornt has been named the first vice president/
dean of the Institute of Health Sciences and Technology at
Rochester Institute of Technology. He officially started his
position on December 1.
Ornt most recently served as the vice dean for education and
academic affairs at Case Western Reserve University School of
Medicine in Cleveland, OH. He has a combined 30 years of
experience in medical education programs at Case Western
Reserve University School of Medicine and at the University
of Rochester School of Medicine and Dentistry.
As vice president/dean of the Institute of Health Sciences and
Technology, Ornt will head the institute’s three components:
RIT’s ninth college, the College of Health Sciences and Tech-
nology, the Health Sciences Research Center and the Health
Sciences Outreach Center. He will facilitate interactions with
colleagues and CEOs
at other academic
and healthcare related
institutions. Ornt will
report jointly to RIT
President Bill Destler
and RIT Provost and
Senior Vice President
for Academic Affairs
Jeremy Haefner.
“Dan is going to bring his enthusiasm. He’s going to bring his
knowledge about the medical environment,” says Destler.
“Already I can tell that his perspective will be incredibly
invaluable to us to get this really going in the right direction.”
“Dr. Ornt brings to the new Institute of Health Sciences
and Technology a creative and visionary mindset, which is
absolutely necessary as we train and prepare the healthcare
workforce of the future,” says Mark Clement, president and
CEO of RGHS.
The Institute of Health Sciences and Technology grew from
the RIT and Rochester General Health System Alliance and
opened in September. Destler and
Clement co-chair the institute’s
advisory board, consisting of faculty,
physicians, staff, trustees and students.
The institute will position the RIT-
RGHS Alliance as a contributing player
in the reform of the nation’s healthcare
system. Under Ornt’s leadership, the
institute will educate the next generation of healthcare
professionals, cultivate innovative research and address
community health needs. The RIT-RGHS Alliance was formed
in 2008 to produce technological solutions to healthcare
delivery and improve the efficiency of the “smart hospital.”
“I am honored to be selected to lead this new institute and
college focused on educating the healthcare workforce of
tomorrow and growing an already dynamic research effort
in the health sciences in the collaboration between RIT and
Rochester General Health System,” Ornt says. “I look forward
to reaching out to other healthcare related organizations
within the Rochester area to expand existing partnerships and
establish new programs that will benefit the citizens of our
community. It is with great pleasure that my wife and I return
to our hometown of Rochester.”
Ornt is a fellow of the American College of Physicians. He
has published extensively on aspects of renal disease and
disorders. He received his M.D. from the URMC in 1976
and a B.A. in natural science and chemistry from Colgate
University in 1973. He completed his internship and
residency at the Medical Center Hospital of Vermont affiliated
with the University of Vermont College of Medicine and
a fellowship in nephrology at the University of Michigan
in Ann Arbor.
For more information about the RIT-RGHS Alliance, go to
www.rit.edu/rghs.
Dr. Daniel B. Ornt joined RIT on December 1
alliance news
“The institute will position the RIT-RGHS Alliance as
a contributing player in the reform of the nation’s
healthcare system.”
14 Rochester General Hospital Foundation
Department of Transportation helps ILS Modernize Transportation Fleet for Seniors
In late 2010, Independent Living for Seniors (ILS) received
notice from the New York State Department of Transportation
that they had won a grant for $162,080 for the purchase of
four new medical transportation busses to replace four of the
outdated vans in their fleet—each with over 200,000 miles on
them. On November 8, the four new busses arrived on the ILS
campus for the first time.
Just two days later, ILS received notice of a second grant from
the New York State Department of Transportation for $175,840
for the same purpose. This second grant will allow ILS to
continue to modernize its outdated fleet by replacing four more
vans with medical transportation busses.
This continued modernization is critical because ILS provides
regular transportation for all participants. Seven days a week,
door-to-curb assistance is provided for seniors to and from the
ILS facility and medical appointments. Due to physical limita-
tions, participants would otherwise have to rely on friends and
family for transportation. For many of them, such alternatives
are not available.
For the nearly 40,000 one-way trips the ILS drivers expect to
make each year, these new vans mean more efficient trips,
fewer interruptions in service due to repairs and more
comfortable travel accommodations for the patients served.
ILSPACECenterOperationsManagerJennWoltmaninoneofthenewbusses.
www.giveRGH.org PARTNERS Winter 2011/2012 15
Starlight Foundation Helps RGH Care for Local ChildrenFrom the painted tiles to the colorful bubble towers rising from
the floor to the ceiling of the waiting room, the new Epstein
Pediatric and Young Adult Emergency Department at Rochester
General Hospital (RGH) creates a friendly environment for
children and young adults visiting with often-frightening
medical situations.
Though the cheery decorations and books help soothe nerves, by
far the most popular items in the pediatric emergency department
are the wall-mounted video game units installed in both the
waiting room and triage area. As a result of a generous grant
from the Starlight Children’s Foundation of NY*NJ*CT, Rochester
General Hospital was able to purchase these systems and install
benches in front of them, allowing both patients and family
members to play while waiting for medical treatment. With a
variety of games for both children and teenagers, the systems
have been in constant use since their installation.
The grant of $25,000 was presented to RGH staff in October.
It helped to cover the video game systems and two aquatic life
themed patient examination tables.
The mission of the Starlight Children’s Foundation is to help
seriously ill children and their families. Through over $100,000 in
grants in recent years, the foundation has helped touch the lives of
children treated at Rochester General Hospital and its affiliates.
“Their grants have helped to launch the Child Life Program,
provided much needed equipment to support children’s need to
play, and help us meet the ongoing needs of our patients with
monthly donations of craft supplies, teddy bears and more,”
explained Teresa Schoell, child life specialist at RGH. “Play is such
an important part of how children interact with the world around
them and our pediatric patients are having fun - fun that is funded
by Starlight!”
Grants from charitable
foundations,
corporations and
government agencies
have played a critical
role in the success of
Rochester General
Health System. The
past year has proven
to be no exception.
In addition to the grants
from the Starlight
Foundation NY*NJ*CT
and the New York State
Department of Transportation that are
highlighted in this issue of Partners, the
grants office of the Rochester General
Foundation has raised over $1.5 million
in support. These grants are benefitting a
broad range of RGHS affiliates and
departments, including, among others:
pediatrics, dentistry, the Office of
Community Medicine, the School-to-Work
Youth Apprenticeship Program, the
Behavioral Health Network’s School-Based
Health Centers and the new emergency
department currently being built at Newark-
Wayne Community Hospital.
Looking forward, the grants office will
continue to work to match funding
opportunities with RGHS initiatives that are
aligned with our mission and strategic
directives – especially those projects that
have been identified as priorities in the
upcoming capital campaign.
Ifyouoryourorganizationwouldliketo
supportRochesterGeneralHealthSystem
throughagrant,pleasecontactCarolFisher
at(585)922-4800oremailCarol.Fisher@
rochestergeneral.org.
Grants Update from Carol Fisher
RGHChildLifeSpecialistTeresaSchoellandStarlightFoundationRepresentativesLaurenBerningerandElizabethAgnello
“We stand here today on the dawn of a transformation, one that
will touch virtually every patient that enters this hospital for
years to come. I am excited and proud to begin this journey
with you,” beamed Mark Klyczek, the new president of Newark-
Wayne Community Hospital. His enthusiasm was mirrored
by the upbeat crowd of employees, supporters and community
members who came to help break ground on the most
anticipated capital project the hospital has seen in decades.
In addition to Klyczek, also on hand to help lead the ceremonies
were New York State Senator Michael Nozzolio; Village of
Newark Mayor Peter Blandino; Mark C. Clement, president and
CEO of Rochester General Health System; Robert Havrilla, chair
of the Newark-Wayne Community Hospital Board of Directors;
Reverend Tim Johnson, chair of the Newark-Wayne Community
Hospital Foundation Board of Directors and Tim Maher,
executive director of the Newark-Wayne Community
Hospital Foundation.
“Our current emergency department was built in 1971 to
accommodate 11,000 patient visits per year. In 2010, that
same emergency department saw over 21,000 patient visits,”
remarked Bob Havrilla, chair of the Newark-Wayne
Community Hospital Board of Directors. “While this is a
stunning testament to our emergency department team, it is
also a powerful indicator that we are addressing a very
significant community need.”
In addition to providing a much-needed boost to the local
emergency care infrastructure, the $13 million project will also
provide a new endoscopy suite to accommodate patient volume
that has grown by nearly five-fold in 2005, and a patient access
center to house central registration, pre-admission testing,
the lab draw/specimen collection department and a patient
reception area. The Electrocardiography (EKG)/
Electroencephalography (EEG) unit will also move to a new
space as part of the overall project.
“This hospital is, essentially, our eastern doorstep,” explained
Mark Clement, president and CEO of Rochester General Health
System. “More and more, it’s becoming a place where the
community can go and expect the kind of care they would
Newark-Wayne Community Hospital “Digs In” to Transform Emergency Care
16 Rochester General Hospital Foundation
Below:BobHavrilla,chairoftheNWCHBoardofDirectors;ReverendTimothyJohnson,chairoftheNWCHFoundationBoardofDirectors;MarkClement,presidentandCEOofRGHS;NYSSenatorMichaelNozzolio;AnnetteLeahy,retiredpresidentofNWCH;PeterBlandino,mayoroftheVillageofNewark;NYSAssemblymanRobertOaks;MarkKlyczek,presidentofNWCH;KeithGrams,M.D.,chiefofemergencyservicesforRGHS;PeterFenton,M.D.,chiefoftheNWCHEmergencyDepartment;BobDobies,chairRGHSBoardofDirectors;KathyMcGuire,seniorVPoflongtermcareandseniorservicesforRGHS
Newark-Wayne Community Hospital “Digs In” to Transform Emergency Care
www.giveRGH.org PARTNERS Winter 2011/2012 17
nwch news
receive at our flagship, Rochester General Hospital, or any
of our other affiliates.”
The new emergency department is the centerpiece of
the hospital’s modernization project. When completed,
the project will facilitate shorter waiting times, increased
patient capacity, and the option of a fast track service for
non-emergency patients. New technology and greater
space will enhance the level of care, comfort and dignity
for patients and families. Ultimately, patients in Wayne
County will also benefit from improved access to the
specialized physicians at Rochester General Hospital
through telehealth technology.
“While this hospital has already undergone significant
changes to improve the level of care we provide, today
we kick off a visible and tangible transformation—one
that helped inspire the name of our upcoming capital
campaign” exclaimed Newark-Wayne Community
Hospital President Mark Klyczek as he shared the name
of the campaign, “Transforming Care.”
Community members can support this project and the
campaign by calling the Newark-Wayne Community
Hospital Foundation at (315) 332-2323 or by visiting
www.giveRGH.org.
“...we are addressing a very significant community need.” Above,toptobottom:PeterFenton,M.D.,chiefoftheNWCH
EmergencyDepartment,answersquestionsforthemediaafterthegroundbreakingceremony;ReverendTimothyJohnson,chairofNWCHFoundationBoardofDirectors,sharesfeelingsofexcitementandgratitudeduringthegroundbreakingceremony;NYSSenatorMichaelNozzoliospeaksduringapre-groundbreakingreceptionasRGHFoundationPresidentJimDiganandRGHSPresidentandCEOMarkClementlookon.
18 Rochester General Hospital Foundation
Friends of Newark-Wayne Community Hospital Swept Up in a Fantasy Tango
Dancers thrown in the air, a cheering crowd and feverish
enthusiasm for a long-awaited community project – no, this is
not a new kind of reality show – it was Fantasy Tango night at
the Newark-Wayne Community Hospital Gala. On October
15, nearly 300 friends of the hospital and of Rochester General
Health System came to Eagle Vale Golf Club for an evening of
food, friends and fabulous dancing.
Less than three weeks removed from breaking ground on the
new emergency department at Newark-Wayne Community
Hospital – the project that the gala proceeds will benefit – the
excitement was palpable.
“We are on the cusp of making some extraordinary changes –
changes that will ripple throughout this community,”
proclaimed Mark Klyczek, the new president of Newark-Wayne
Community Hospital. Formerly the administrator for the
DeMay Living Center of Rochester General Health System, an
assisted living facility adjacent to Newark-Wayne Community
Hospital, Klyczek assumed the role of hospital president in
September of 2011.
After the ceremonial program, guests participated in a live and
silent auction to further support the emergency department
project, which is the largest construction or renovation project
to take place at Newark-Wayne in over 20 years. They also
enjoyed a series of breathtaking tango demonstrations by a
team of dancers directed by Michelle Madore, the 2002 World
Exhibition Ballroom Dance Champion.
At the heart of the gala were the core sentiments of gratitude
and optimism for the future. Newark-Wayne Community
Hospital Executive Director Tim Maher perhaps best
summarized the evening when he said, “Tonight was a night of
celebration, both of the progress we have already made and the
challenges we will conquer together in the years to come.”
www.giveRGH.org PARTNERS Winter 2011/2012 19
nwch news
20 Years of Golf, Friendship and Fundraising20th Annual Newark-Wayne Community Hospital Foundation Golf Classic
A record-breaking crowd, a milestone year and a new
emergency department on the way were the ingredients
of a memorable day at the 20th Annual Newark-Wayne
Community Hospital Foundation Golf Classic hosted on
August 15 at Sodus Bay Heights Golf Club. The weather
was kind to the 140 golfers who enjoyed a day on the
course, dinner, raffles and a silent auction to support
the new emergency department at Newark-Wayne
Community Hospital.
“With the help of a supportive and collaborative team,
this year’s Golf Classic was, by far, the best fundraising
tournament I have chaired in the past few years,”
remarked Nan VanEe, chair of the tournament and
member of the Newark-Wayne Community Hospital
Foundation Board of Directors.
20 Rochester General Hospital Foundation
FroM the rGhS news roomMark Klyczek Named President of Newark-Wayne Community HospitalOn September 12, Rochester
General Health System
appointed Mark F. Klyczek
president of Newark-Wayne
Community Hospital (NWCH).
With extensive experience in healthcare and financial
administration, Klyczek joined NWCH as administrator of the
DeMay Living Center in June 2010. Under his leadership,
DeMay Living Center opened a new short-term orthopedic
rehabilitation unit to enhance patient care. Regular surveys
and evaluations also illustrated an improvement in patient and
team member satisfaction.
“Everyone who works with Mark Klyczek is impressed by his
passion for advancing healthcare standards and administrative
goals, while still creating a positive environment for our team
members and the community they serve,” says Mark Clement,
president and CEO of Rochester General Health System.
“A thorough search process revealed that the ideal candidate
to lead Newark-Wayne was already a valued member of our
team,” says Robert Havrilla, chair of the NWCH Board of
Directors. “Mark Klyczek clearly stood out among a field
of highly qualified candidates, thanks to his unique
understanding of how Newark-Wayne can best serve the
community and his proven affinity for leadership in the
ongoing pursuit of excellence in healthcare.”
Prior to joining NWCH, Klyczek spent nine years in increasingly
responsible roles in Buffalo’s Catholic Health System, including
five years as administrator of the St. Catherine Labouré skilled
nursing facility within the Sisters of Charity Hospital
organization. He earned a Master of Science degree in Health
Services Administration from D’Youville College and a
bachelor’s degree in psychology from Canisius College.
“It’s impossible to work in western New York’s healthcare
community and not be profoundly impressed by the
consistent record of excellence achieved here at Rochester
General Health System,” Klyczek says. “I was delighted to join
the team last year and I’m proud to accept this new role with
Newark-Wayne Community Hospital.”
Dr. Peter Fenton Takes Lead of Newark-Wayne Emergency DepartmentDr. Peter E. Fenton, a board-
certified emergency physician,
has been appointed chief
of emergency services at
Newark-Wayne Community Hospital (NWCH) and
associate chief of emergency services for Rochester General
Health System. As chief of emergency services at NWCH, he
will oversee the medical services for the nearly 22,000 annual
patient visits accommodated at Newark-Wayne Community
Hospital’s emergency department (ED). He will also assume
a leadership role as the hospital begins the construction of its
new emergency department this fall.
“I am honored to have been offered this position,” remarked
Fenton. “This is a highly-successful organization that is
growing to meet the community’s needs. I’m pleased to be
able to lead the ED team during this exciting time.”
Previously, Fenton worked at Thompson Health, Unity
Health System and at Craven Regional Medical Center in New
Bern, North Carolina. He earned his Medical Degree at the
University of New England College of Osteopathic Medicine
in Biddeford, Maine. He completed his emergency medicine
residency training at the University of Rochester School of
Medicine and Dentistry.
www.giveRGH.org PARTNERS Winter 2011/2012 21
22 Rochester General Hospital Foundation
Rochester General Hospital (RGH) has
been named an exemplar hospital
by the Institute for Healthcare
Improvement (IHI) for its work in
infection prevention. RGH is
participating in IHI’s ProjectJOINTS
(Joining Organizations in Tackling
Surgical Site Infection) initiative. The
IHI ProjectJOINTS initiative includes
57 hospitals in New York State, and
dozens across the country.
“We commend your practices,
specifically in alcohol skin prep,”
commented a representative of IHI in
a letter to RGH leadership. “We also
thank you for your willingness to help
your fellow ProjectJOINTS
participants. Your organization’s willingness to share your
invaluable hands-on experience with others will help make
hip and knee surgery safer for patients across the country.”
Rochester General Hospital has been recognized for developing
a comprehensive surgical site infection prevention plan in
orthopedic surgery. This plan utilizes the best available
evidence and translates that evidence into checklists and
protocols which can easily be implemented on all patients.
This has resulted reduction in orthopedic surgical site
infections of more than 50%.
“We are honored to be asked to collaborate with other
healthcare providers to help reduce hospital infection rates,”
said Dr. Edward Tanner, chief of orthopedics at Rochester
General Hospital. “This effort is all about providing the best
patient care possible.”
RGH Leadership Also Agrees to Share Infection Prevention Expertise
According to the latest report from CareChex, a division of
The Delta Group, Rochester General Hospital (RGH) ranks
first in New York State for OverallMedicalCare. The
CareChex 2011 study provides hospital rankings in both
medical excellence and patient safety categories.
These awards were based on an institution’s cumulative
performance across the most recent three years of public data.
The CareChex approach incorporates six peer-reviewed
methodologies, which address key components of quality
inpatient care, including mortality rates, complication rates,
patient satisfaction measures and patient safety indicators.
According to the CareChex 2011 Medical Excellence Award
Summary, Rochester General Hospital also ranks second in
the United States for MajorCardiacSurgery and first in New
York State for MajorCardiacSurgery and CardiacCare.
The CareChex 2011 Patient Safety Award Summary also ranks
Rochester General Hospital first in New York State for Major
CardiacSurgery and Coronary
BypassSurgery.
“This significant recognition
from CareChex is another
important indicator that our
dedicated efforts to deliver
unparalleled patient care and clinical outcomes to every
patient we serve, at every encounter, every time are paying
off,” said Mark Clement, president and CEO of Rochester
General Health System.
The work at Rochester General Hospital has also been
recognized by another well-respected national organization.
Once again, this year, Rochester General Hospital has been
named a Top 100 Integrated Health Network (IHN), by SDI,
one of the nation’s premier healthcare analytics firms. This
marks the fifth consecutive year that Rochester General has
received this designation.
RGH Ranked Nationally for Clinical Excellence
RGH Named an “Exemplar Hospital”
“...our dedicated efforts...are paying off.”
Rochester General Health System
(RGHS) has appointed Dr. William
Faber to the role of senior vice president
and executive medical director of
Rochester General Medical Group
(RGMG). Faber assumed his new role
on August 15.
Faber’s extensive past experience
includes the role of regional medical
director of the Chicago-based Advocate Medical Group. He
also recently served as medical director for credentials, peer
review and quality improvement education at Advocate
Physician Partners, a group of more than 3,700 physicians
that was recently recognized as the top integrated delivery
system in the United States.
As senior vice president and executive medical director,
Faber will lead the 42-practice medical group and facilitate
continued progress toward RGMG’s goals to improve upon
the group’s excellence as a healthcare provider.
“I was drawn to RGHS because of its record of quality
improvement and commitment to providing cost-effective
care and I am impressed with the values-driven,
courageous and business savvy leadership of the
organization,” Faber explained.
“Dr. Faber’s vast leadership experience and proven track
record in quality, process improvement, patient satisfaction,
system integration and financial growth initiatives make him
an ideal candidate to help lead RGMG,” says Mark Clement,
president and CEO of Rochester General Health System.
“He is an outstanding addition to our team.”
Faber received his Doctorate of Medicine and Master of
Arts in Medical Ethics degrees from Loma Linda University
and a master’s degree in health care management from
Harvard University.
rochester General Medical Group provides the highest quality care close to home through its 40 primary care and specialty practices in Monroe and Wayne Counties.
Dr. William Faber Joins Rochester General Medical Group Senior Leadership
Local metal artist Christine Knoblauch has a big heart and now, she is sharing it with the
patients of the Rochester Heart Institute at Rochester General Hospital. In a touching tribute
to her late ex-husband, Jeffrey Goff, formerly an RGH patient, his physician, Dr. Kevin Kozara
and his team, Knoblauch crafted and donated a beautiful steel statue in the shape of a heart.
The gesture is Knoblauch’s way of expressing thanks for the care her husband received during
his bout with throat cancer before he passed away in 2009.
“Everyone was wonderful, and specifically, Dr. Kozara, Patty Mutolo, Scott Lamarche and
Carolyn Cooksey absolutely went above and beyond. They really were fantastic,” explained
Knoblauch. “I hope that all the families who come through RGH feel the same care and
comfort that my husband, our children, Jeffrey and Gabriela and I felt.”
The sculpture is on display in the second floor waiting area which is connected to the Sands
Family Cardiothoracic Intensive Care Unit and the Przysinda Family Foundation Cardiac
Catheterization Suite, both key areas of the nationally recognized Rochester Heart Institute.
Local Artist Opens Her Heart to Rochester General Hospital
RGHS newsroom
www.giveRGH.org PARTNERS Winter 2011/2012 23
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Riedman Campus100 Kings Highway SouthRochester, New York 14617
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Winter 2011/2012
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