peter chloupek: social collaboration 2.0
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Social collaboration 2.0
DG Connect's Path to a New Work Style Presented: Peter Chloupek Intranet Webmaster and Community Manager for Connected
Agenda
What is DG Connect
Where we were - Our Challenges
Where we are now - Connected
Where we want to be - The "Connected" future…
What is DG Connect - From XIII to Connect
Created in 1993
1200+ Employees in two locations
88 oper. priorities / 2 Top level goals
Europe 2020 and the Digital Agenda
9 Directorates / 46 Units
Where we were - Intranet Challenges
Information Flood of
Information – Unstructured
Unsearchable
Workforce Retiring
Knowledge Gen X & Y
Sceptical Staff Disconnected
Multisite Workers
Siloed
Geography Office-Locked Siloed Units Hidden Experts
IT Upheaval No Cloud No Mobile
Old Technology
Where we were - Intra “Mess” n Multiple disparate systems/platforms & logins
n Limited support resources n Over 80 Web publishers n Over 6.000 Sites with over 800.000 Documents
n Limited Employee Collaboration/Communication n Geographic/Business Line/Vertical barriers n No access to a view “outside of office walls”
n Unstructured Content n No analytics n No search functionality n No content tagging
Where we were - Workforce Challenges
*The Pew Research Center 2011 Study
§ Provide workers with anywhere, anytime access § Integrate Bring Your Own Devices § Manage emerging connectivity and security issues § Capture leaving knowledge, transfer to Digital natives
Streamline Business Processes
Manage Knowledge
sharing, Productivity
& collaboration
Cost
Effectiveness
"doing more with less"
Ensure Information Security & Compliance
Desired Business Outcomes
Where are we now – Connected in Numbers
144.000 Documents 8.890 Blogs 7.051 Discussions 6.913 Questions 5.175 Questions with Answers
16.000 Users
Where did we begin Identify your use case • Employee Collaboration, Social Intranet,
Knowledge sharing • What process issues are you solving for?
Big Bang Approach • We defined a core team of 10 dedicated
colleagues to support the change (IT, HR, COMM, Knowledge Sharing)
Hard Deployment • New Platform while old intranet was frozen • Installation on prem All Connect Launch • July 1, 2012
Act1v1ty E:::!:J Commun1cat1ons Act ions Create - C:::ednc A LLEN -
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CONNECTED Weekly Up<l.a:t_e - week .3 The CoOege has decided to appoint A.ntt '"s successor_
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CONNECTED Weekly Upcl.a:t_e - week .3 The Conege has d.ecic:l:ed to appoint Arltt '"s successor_
He is expect:edl to start at the t>eginnjng °'September_ by Elena GUARNERI (June "'13. 20"t2)
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http: www.m11Xlsts.OfJf ref•rlsobjecVphilosophy1WOfkstp1t>.njJmin.htm
Pour la petite hlstolre, this-1< by• leading German lnter war thinkor,,.. written In Paris (thanks to the Ojll)<O>sic>n of the then Berlin rqlrne), published In French , and only ame out In German in t 955: the link Is to ill1American·EJ>Bllsh trasnlatlon ...
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Oct 22 214 9· .. AM
I would ill<• to t this with a link to Julia ron's wobslte. She wrote the bestselfr "The vtlsf s wof wllldl helped me to disa>•er nry creativity In dally Ille.cr.t1vlty makes Ille tasler and Joyful. cr..ttvlty Is an answor to our daily clemands. Creativity is practlotd RtxibiUty and realisation of visk>ns. It can lead yoo to rHUlts you've never expected. That's t we nHd fOf protrns. http: jLOlaarM<...,1¥•.com ·
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I ught Jamirls tssentl text fOf underartt course on modern sodety and OJttu,.. at Queen's untv.nlty, BfifuL John Bergets pamphlet Ways of Stt;"f 'Is lndesponslble as • more accessible, but nevertheless pertinent, oflorlng. Also, h is adapted •part BBC sorlos 'Is one of the best cultural documentaries t•or made. WhHo It Is•romlndor that -mntinuoly need new of SHlnj In our lnfonnotic>n sodoty, his shirt s.otec:tic>n alono rnak0> It worthwhHol I respond to rt QI<: about M'W narratlvH Mid W'(S of s.Hint In my post Of rM!W narrabvM , W¥ of SHine
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Our ultimate Goals
De-siloed social collaboration Deep anchoring in daily work
Extend Integration with other IT systems
Exploit Connected as a data source
All Managers Connected Cross Commission
Where do YOU want to be – Tips for social collaboration success
Make it a place people WANT to go
Find your Ambassadors & Executive Buy-in
Ensure constant training & support program
Join other social collaboration communities
Encourage the internal cultural change!
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