place survey findings for devon. what is the place survey? national survey, but conducted by local...

Place Survey

Findings for Devon

What is the Place Survey?

• National survey, but conducted by local authorities

• Conducted in the autumn of 2008

• Published in June 2009

• 1,100+ per district

• Provides 18 Local Area Agreement ‘National Indicators’ for Comprehensive Area Assessment

What doesn’t it tell us

• People under 18

• Recent changes (continued recession, MPs’ expenses…)

• Neighbourhood or minority detail

National map of dissatisfaction

Devon in the league out of 326Local Authorities including;Districts, Unitary Authorities, Met Boroughs, London Boroughs & County Council

West Devon giving unpaid help 1st

South Hams satisfied over 65s 1st

East Devon parents taking good care of their children

2nd

Teignbridge support to stay living at home 5th

Torridge refuse collection 9th

Devon in the league out of 152lower tier authorities including;Unitary Authorities, Met Boroughs, London Boroughs & County Councils

giving unpaid help 3rd

satisfied with place 7th

Devon belonging to a neighbourhood

9th

Devon in the league out of 152lower tier authorities including;Unitary Authorities, Met Boroughs, London Boroughs & County Councils

giving unpaid help 3rd

satisfied with place 7th

Devon belonging to a neighbourhood

9th

able to influence local decisions

87th

Happier with place than council

0

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District councilsUnitary authorities, London& metropolitan boroughs

Satisfaction with local area

Satisfaction with district/unitary council

Satisfaction with county council

Satisfaction: Place and Council

Satisfied with local area

83% - 84%

85% - 86%

87% - 88%

89% - 90%

91% - 92%

93% - 94%

95% - 96%

Satisfied with Devon CC

29% - 30%

31% - 35%

36% - 40%

41% - 45%

46% - 50%

51% - 55%

56% - 60%

Satisfaction

0% 50% 100%

With Devon County CouncilWith your local area

0% 50% 100%

With Devon County CouncilWith your local area

• So what explains the patterns of satisfaction?

ASB Perception is about right…

Barnstaple

Ilfracombe

Exeter

Tiverton

Teignmouth

Exmouth

Dawlish

Newton Abbot & Kingsteignton

Bideford/ Northam

Totnes

Dartmouth

Ashburton/ Buckfastleigh

Honiton

Cullompton

BrauntonSeaton

Kingsbridge

Tavistock

IvybridgeCrediton

OkehamptonSidmouth

Moretonhampstead

Lynton/ Lynmouth

South Molton

Ottery St Mary

Axminster

Great Torrington

Holsworthy

0%

5%

10%

15%

20%

25%

0 10 20 30 40 50 60

ASB incidents per 1000 people

% t

hink

ing

AS

B is

a p

robl

em in

the

ir ar

ea

• What’s important to the public?

Important vs. needs improving

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing

0%

4%

8%

12%

16%

20%

24%

28%

32%

36%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

Importance

Nee

ds im

prov

ing Race

relationsHealth

services

Activities for teenagers

Road and pavement repairs Affordable decent housing

Racerelations

Healthservices

Accessto nature

What still needs improving?

2003

Affordable decenthousing

Wage levels &cost of living

Public transport

The level oftraffic congestion

Activities forteenagers

Road & pavementrepairs

The level oftraffic congestion

2008

Affordable decenthousing

2006

Activities forteenagers

Wage levels &cost of living

The level oftraffic congestion

Affordable decenthousing

What needs improving for...18-24 75+

Traffic congestion

Road and pavement

repairs

Affordable decent housing

Traffic congestion

Wage levels/cost of

living

Activities for teenagers

Activities for teenagers

Clean streets

What needs improving for...18-24 75+ Male Female

Traffic congestion

Road and pavement

repairs

Activities for teenagers

Activities for teenagers

Affordable decent housing

Traffic congestion

Road and pavement

repairs

Affordable decent housing

Wage levels/cost of

living

Activities for teenagers

Traffic congestion

Road and pavement

repairs

Activities for teenagers

Clean streetsAffordable

decent housing

Traffic congestion

What needs improving for...18-24 75+ Male Female Urban Rural

Traffic congestion

Road and pavement

repairs

Activities for teenagers

Activities for teenagers

Activities for teenagers

Public transport

Affordable decent housing

Traffic congestion

Road and pavement

repairs

Affordable decent housing

Traffic congestion

Affordable decent housing

Wage levels/cost of

living

Activities for teenagers

Traffic congestion

Road and pavement

repairs

Road and pavement

repairs

Road and pavement

repairs

Activities for teenagers

Clean streetsAffordable

decent housing

Traffic congestion

Wage levels/cost of

living

Activities for teenagers

What needs improving where?

Activities for teenagers

Affordable decent housing

Job prospects

Public transport

Road and pavement repairs

The level of traffic congestion

Wage levels and cost of living

Ilfracombe

Barnstaple

Tiverton

Honiton

Crediton

Tavistock

Teignmouth

Exmouth

OtterySt Mary

Seaton

Ashbuton &Buckfastleigh

Kingsbridge

Dartmouth

GreatTorrington

South Molton

Holsworthy

Okehampton

Moretonhampstead

Ivybridge

Lynton & Lynmouth

Totnes

NewtonAbbot

ExeterSidmouth

Braunton

Dawlish

HonitonAxminster

Bideford & Northam

What needs improving?

• Is there a community effect?

Average household income

£0

£5,000

£10,000

£15,000

£20,000

£25,000

£30,000

£35,000

Verydissatisfied

Fairlydissatisfied

Neither Fairly satisfied Very satisfied

Satisfied with local area

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

Satisfaction - predicted vs actual

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

81%

83%

85%

87%

89%

91%

93%

95%

84% 85% 86% 87% 88% 89% 90%

Predicted satisfaction

Act

ual s

atis

fact

ion

Totnes

Cullompton

Ottery St Mary

Holsworthy

Ottery St Mary

Holsworthy

Totnes

Cullompton

• What can we do to keep the customer satisfied?

Enable people to have influence…

Satisfied with Devon CC

Up to 35%

36% - 40%

41% - 45%

46% - 50%

Over 50%

% that feel they caninfluence decisions

15% - 20%

21% - 25%

26% - 30%

31% - 35%

36% - 40%

Questions?

consultation@devon.gov.uk

Or

Use the post-it notes