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Port Utilization
• Port Utilization Table Column Definitions, page 1
• Unified CCE Port Utilization, page 2
• Cisco Agent Desktop (CAD) Port Utilization, page 12
• Cisco Unified Contact Center Management Portal Port Utilization, page 16
• Cisco Unified CRM Connector, page 18
• Cisco Voice Integration to Genesys Call Center, page 19
Port Utilization Table Column DefinitionsThe columns in the port utilization tables in this document describe the following:
Server or application protocol
The server or application and, where applicable, the open or proprietary application protocol.
Server protocol and port
The TCP or UDP port to which the server or application listens, along with the IP address for incomingconnection requests when acting as a server.
Remote protocol and port
The TCP or UDP port to which the remote service or application listens, along with the IP address forincoming connection requests when acting as the server.
Remote device
The remote application or device making a connection to the server or service specified by the protocol;or listening on the remote protocol and port.
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 1
The source port that the local application or service uses to connect to the destination port of a remotedevice is not specified. The operating system always dynamically assigns the source port. In most cases,this port is assigned randomly above TCP/UDP 1024.
Note
Unified CCE Port UtilizationThis table includes information for Unified CCE and CTI OS.
Some port definitions use a formula. For example:
TCP 40007 + (Instance Number * 40)
In this example, instance 0 uses port 40007, instance 1 uses port 40047, instance 2 uses port 40087, and soon.
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.52
Port UtilizationUnified CCE Port Utilization
Table 1: Unified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
Private network at the centralcontroller site
UDP ports are not usedif QoS is enabled onthe router privateinterface.
Note
Router (side A) (MDS)Private low:
• TCP 41004 + (instancenumber * 40)
Private medium:
• TCP 41016 + (instancenumber * 40)
Private high:
• TCP 41005 + (instancenumber * 40)
State Xfer for CIC:
• TCP 41022 + (instancenumber * 40)
State Xfer for HLGR:
• TCP 41021 + (instancenumber * 40)
• TCP 41032 + (instancenumber * 40)
State Xfer for RTR:
• TCP 41020 + (instancenumber * 40)
UDP 39500 - 39999
State Xfer for DBAgent:
• TCP 41033 + (instancenumber * 40)
Router (sideB) (MDS)
MDS process clientMDS process port
TCP 41000
Router (sideB) (MDS)
MDS process client(synchronized)
MDS state transfer port
TCP 41001
Router (sideB) (MDS)
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 3
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
Public network Live DataEvents.
CUIC/Live DataRouter A: 40034 + (instancenumber * 40)
Router B: 41034 + (instancenumber * 40)
Router (side Aand B) (TIPEvent)
Public network Live Data TestOther Side.
CUIC/Live DataRouter A: 40035 + (instancenumber * 40)
Router B: 41035 + (instancenumber * 40)
Router (side Aand B) (TIPTOS)
Public network Live DataEvents.
CUIC/Live DataSide A: 42034 + (instancenumber * 40)
Side B: 43034 + (instancenumber * 40)
ICMPG1 (sideA and B) (TIPEvent)
Public network Live DataEvents.
CUIC/Live DataSide A: 44034 + (instancenumber * 40)
Side B: 45034 + (instancenumber * 40)
ICMPG2 (sideA and B) (TIPEvent)
Public network Live Data TestOther Side.
CUIC/Live DataSide A: 42035 + (instancenumber * 40)
Side B: 43035 + (instancenumber * 40)
ICMPG1 (sideA and B) (TIPTOS)
Public network Live Data TestOther Side.
CUIC/Live DataSide A: 44035 + (instancenumber * 40)
Side B: 45035 + (instancenumber * 40)
ICMPG2 (sideA and B) (TIPTOS)
Public network (test-other-side)ICM PG (Side A) (pgagent)TCP 43006 + (instance number* 40)
ICM PG (sideB) (pgagent)
MDS process clientMDS process port
TCP 43000
ICM PG (sideB) (MDS)
MDS process client(synchronized)
MDS state transfer port
TCP 43001
ICM PG (sideB) (MDS)
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.54
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
Private network
UDP ports are not usedif QoS is enabled onthe ICM PG privateinterface.
Note
ICM PG1 (side A)• Private low:TCP 43004 + (instancenumber * 40)
• Private medium:TCP 43016 + (instancenumber * 40)
• Private high:TCP 43005 + (instancenumber * 40)
• State Xfer for OPC:TCP 43023 + (instancenumber * 40)
UDP 39500 - 39999
ICMPG1 (sideB) (MDS)
Private network
UDP ports are not usedif QoS is enabled onthe ICM PG privateinterface.
Note
ICM PG2 (side A)• Private low:TCP 45004 + (instancenumber * 40)
• Private medium:TCP 45016 + (instancenumber * 40)
• Private high:TCP 45005 + (instancenumber * 40)
• State Xfer for OPC:TCP 45023 + (instancenumber * 40)
UDP 39500 - 39999
ICMPG2 (sideB) MDS
MDS process clientMDS process port
TCP 40000
Router (sideA) (MDS)
MDS process client(synchronized)
MDS state transfer port
TCP 40001
Router (sideA) (MDS)
MDS process clientMDS process port
TCP 42000
ICM PG (sideA) (MDS)
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 5
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
MDS process client(synchronized)
MDS state transfer port
TCP 42001
ICM PG (sideA) (MDS)
Public network connecting thePG to the central controller
Router to pre-5.0 PGcommunication.
UDP ports are not usedif QoS is enabled onthe ICM PG privateinterface.
Note
ICM PG (pgagent)• Public low:TCP 40002 + (instancenumber * 40)
• Public medium:TCP 40017 + (instancenumber * 40)
• Public high:TCP 40003 + (instancenumber * 40)
UDP 39500 - 39999
Router (sideA) DMP(ccagent)
Public network connecting thePG to the central controller
Router to pre-5.0 PGcommunication.
UDP ports are not usedif QoS is enabled onthe ICM PG privateinterface.
Note
ICM PG (pgagent)• Public low:TCP 41002 + (InstanceNumber * 40)
• (instance numberPublic medium:
TCP 41017 + (instancenumber * 40)
• Public high:TCP 41003 + (instancenumber * 40)
UDP 39500 - 39999
Router (sideB) DMP(ccagent)
Real time feedAdministration & Data ServerTCP 40007 + (instance number* 40)
Router A(rtfeed)
Real time feedAdministration & Data ServerTCP 41007 + (instance number* 40)
Router B(rtfeed)
ReplicationAdministration & Data ServerHistorical Data Server (HDS)
TCP 40026 + (instance number* 40)
TCP 40028 + (instance number* 40)
Logger (sideA)
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.56
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
ReplicationAdministration & Data ServerHistorical Data Server (HDS)
TCP 41026 + (instance number* 40)
TCP 41028 + (instance number* 40)
Logger (sideB)
Real time feedAdministration clientTCP 48008 + (instance number* 40)
PrimaryAdministration& Data Server(rtfeed)
Real time feedAdministration clientTCP 49008 + (instance number* 40)
SecondaryAdministration& Data Server(rtfeed)
Public network connecting theNAM to the CICM
NAM Router (CIC)UDP 40025 + (instance number* 40)
CICM Router(side A)(INCRPNIC)
Public network connecting theNAM to the CICM
NAM Router (CIC)UDP 41025 + (instance number* 40)
CICM Router(side B)(INCRPNIC)
CSFS event synchronizationlink
CSFS duplexed peerTCP 40015CSFS
Recovery40013 + (instance number *40)Logger (sideA)
Recovery41013 + (instance number *40)Logger (sideB)
This serviceability componentis installed on major CCEcomponent servers (e.g. router,logger, PG, Administration andData Servers)
TCP 7890Diagnosticframework
Distributor and Internet Script Editor
Logger
Distributor
TCP 1433MSSQL
CCE Web Administration andInternet Script Editor Clients
TCP 443HTTPS
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 7
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
CCE outbound dialer
Set in theSIPDialerPortBaseNumberregistry key.
Cisco Unified CommunicationsManager Unified CM (UnifiedCM Cisco UnifiedCallManager)
UDP 58800SIP
Cisco Unified CommunicationsManager Unified CM (UnifiedCM Cisco UnifiedCallManager)
TCP 2000SCCP
Receive ports for reservationcalls.
Use the following registry keyto select and configure UDPports: RTPPortRangeStart
Voice gatewayUDP ports in a range based onthese formulas:
• RangeStart =RTPPortRangeStart +(instNum * 2000)
• RangeEnd = RangeStart+ 2000
You can set RTPPortRangeStartin the registry key:RTPPortRangeStart. instNumis the instance number for theDialer.
RTP for SIP
Receive ports for reservationcalls.
Use the following registry keyto select and configure UDPports: RTPPortRangeStart
Voice gatewayUDP ports in a range based onthese formulas:
• RangeStart =RTPPortRangeStart +(instNum * 2000)
• RangeEnd = RangeStart+ 2000
You can set RTPPortRangeStartin the registry key:RTPPortRangeStart. instNumis the instance number for theDialer.
RTP for SCCP
TFTP serverUDP 69TFTP
EphemeralTFTP filetransfer
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.58
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
TheMRPG connects to the SIPDialer using this port.
TCP 38001+ (instance number)MR PG
This port is used with UnifiedCommunications Manager,Voice Gateway, or SIP Proxy.
5060 and"SIPDialerPortBaseNumber +instance number"
MR PG (SIP)
CTI and CTI Object Server
ARM Interface
CTI OS Server
CAD Server
Side A
TCP 42027 + (instance number* 40)
Side B
TCP 43027 + (instance number* 40)
GED-188 (CTIServer)
Applicable to first CTI OSinstance.Multi-instanceCTIOSand Cisco Unified ContactCenter Hosted require a customport be defined.
CTI OS Client
CTI OS Server Peers
CAD Desktop
TCP 42028CTIOS Server
Desktop Silent MonitoringCTI OS ClientUDP 39200CTI OSSupervisorDesktop
TCP 42228CTIOS SilentMonitorService
Support for screen call contextSiebel serverTCP 42228CiscoEnterpriseData Store
Packaged CCE
ESXi Hostshttps 443https 443Data Serversand externalHDSs
TDM/IP peripherals
IP ProcessCommunications
JTAPIUnified CMTCP 2748CTI/QBE
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 9
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
Unified ICM/IVR messageinterface, VRU PIM
Customer Voice Portal (or ISN)
Cisco Unified IP-IVR (UnifiedIP IVR)
TCP 5000–5001GED-125
JTAPI application serverUnified CMTCP 2789CCE PG
Media Routing processTCP 2000MR PIM
For more informationon peripheralcommunication, seethe “ACDSupplement”user documentation forthe specific switch youare using.
NoteTDM ProcessCommunications
Used by real-time bridgeAspect ACDTCP 8000Aspect PIM
Application bridge
Event link
Aspect Contact Center serverTCP 6101
TCP 6102
TCP 9001
Aspect ContactCenter serverPIM
Event linkAvaya ACD
CMS
TCP 5678TCP 6060–6070Avaya PIM
Connects to CTI server, listensfor VRU PIM
VRUTCP 3000–3030MIS Process
Avaya ACDTCP 3000Avaya AuraContact Center(AACC) PIM
Port number is configurableUCCXTCP 12028UCCXGateway PIM
Network Interface Controllers (NIC)
Refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC or SCP connections formore details.
Windows authentication and remote administration ports
For more information, see: Service overview and network port requirements for the Windows Server system (Microsoft knowledgebase article Q832017).
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.510
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
TCP 135
UDP 135
RPC
TCP 139NetBIOSSession
TCP 137
UDP 137
NetBIOSNameResolution
UDP 138NetBIOSNetlogon/Browsing
TCP 445
UDP 445*
SMB
TCP 389
UDP 389
LDAP
TCP 636LDAP SSL
TCP 3268LDAP GC
TCP 3269LDAP GCSSL
TCP 53
UDP 53
DNS
TCP 88
UDP 88
Kerberos
UDP 123NTP
See Q287932TCP 1433
UDP 1434
SQL Server
* Also used for named pipes connectivity.
Network management and remote administration
UDP 161SNMP
UDP 162SNMP–Trap
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 11
Port UtilizationUnified CCE Port Utilization
NotesRemote deviceRemoteprotocol andport
Server protocol and portServer orapplicationprotocol
UDP 514Syslog
TCP 23Telnet
TCP 3389RDP(TerminalServices)
TCP 5631
UDP 5632
pcAnywhere
RealVNCTCP 5900
TCP 5800 (Java HTTP)
VNC
Customer interaction analyzer
Call recording serverTCP 80TCP 80HTTP filetransfer
Call recording serverTCP 8080TCP 8080HTTP datareplication
Call recording serverTCP 3389VPN/terminalservices
Cisco Agent Desktop (CAD) Port Utilization
If an Agent Desktop client is running in a Citrix environment, the Citrix server chooses ports randomlyfor CAD/CTIOS clients. If Citrix is running Windows 2008, the randomly assigned port number fallswithin the Internet Assigned Numbers Authority (IANA) standard range of 49152-65535.
Note
Table 2: Cisco Agent Desktop (CAD) Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Cisco Agent Desktop
Cisco Supervisor DesktopTCP 59020DesktopMonitor
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.512
Port UtilizationCisco Agent Desktop (CAD) Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Supervisor DesktopTCP 3101TCP 3002FCCServer
Cisco Desktop Base ServicesTCP 59020Chat
CTI OS ServerTCP 42028CTI OS
CA does not support SIP over TLSUnified CVP and Cisco UnifiedCommunications Manager(including Cisco UnifiedCommunications Manager IM andPresence Service)
UDP/TCP 5060 *UDP/TCP 5060*
SIP
Cisco Unified CommunicationsManager IM and Presence Service
HTTPS 443AXL (SOAP)
Cisco Supervisor Desktop
ChatCisco Desktop Base ServicesTCP 59021Chat
VoIPCisco Desktop VoIP MonitorService
UDP 59010
UDP 59012
RTP
PlaybackCisco Desktop Recording ServerUDP 59014
UDP 59016
RTP
Cisco Desktop Base Services
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 65431
TCP 65432
LRM
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 59000
TCP 37350
Chat
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 59004Enterprise
OmniOrbUsePort (server)TCP 3004Enterprise
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 59003Rascal
LDAPCisco Agent Desktop
Cisco Supervisor Desktop
TCP 38983Directory
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 13
Port UtilizationCisco Agent Desktop (CAD) Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
TomcatCisco Agent Desktop
Cisco Supervisor Desktop
TCP 8088TrueUpdate
For redundancyCisco Desktop Base ServicesTCP 65431
TCP 65432
LRM
For redundancyCisco Desktop Base ServicesUDP 27871MSL
For redundancyCisco Desktop Base ServicesTCP 38983Directory
Cisco Desktop VoIP MonitorService
TCP 65431LRM
License ServerTCP 65432LRM
Cisco Desktop VoIP MonitorService
TCP 38983LDAP
LDAP VPN clientTCP 3002Chat
LDAPOmniOrbUsePort (client)TCP 3100Chat
LDAPOmniOrbUsePort (server)TCP 59000Chat
Cisco Desktop Recording ServiceTCP 65431
TCP 65432
LRM
Cisco Desktop Recording ServiceTCP 38983LDAP
Cisco Desktop AdministratorTCP 65431
TCP 65432
LRM
Cisco Desktop AdministratorTCP 59004Enterprise
Cisco Desktop AdministratorTCP 38983Directory
Cisco Desktop AdministratorTCP 59010TAI
Cisco Desktop AdministratorTCP 59011Sync
TCP 27872Sync
TomcatCisco Desktop AdministratorTCP 8088TrueUpdate
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.514
Port UtilizationCisco Agent Desktop (CAD) Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Cisco Agent Desktop BrowserEdition
TCP 59012IPPA
TCP 59010IPPA
Cisco Agent Desktop BrowserEdition
TCP 8088Tomcat
Call eventsCTI ServerSideA: TCP 42027
Side B: TCP 43027
GED-188
RascalDistributorTCP 1433MSSQL
Unified CMTCP 80DynamicAXL (SOAP)
Cisco Desktop VoIP Monitor Server
OmniOrbUsePort (server)Cisco Agent Desktop
Cisco Supervisor Desktop
Cisco Desktop Base Services
TCP 59002Primary Server
Cisco Agent Desktop
Cisco Supervisor Desktop
TCP 37606IP Discovery
TCP 37606VPN Port(Server)
Phone MAC address lookupUnified CMTCP 80DynamicAXL (SOAP)
Cisco Desktop Recording Server
OmniOrbUsePort (server)Cisco Agent Desktop
Cisco Supervisor Desktop
Cisco Desktop Base Services
TCP 59005Primary Server
Cisco Supervisor Desktop
Cisco Desktop Base Services
TCP 59027IP Discovery
TCP 59027VPN Server Port
Cisco Agent Desktop
Cisco Desktop VoIPMonitor Server
UDP 59500 -59700
RTP
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 15
Port UtilizationCisco Agent Desktop (CAD) Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Port range start (client)59500
Port range end (client)59700
RP server
59005Primary server
59027VPN server port
Client59014To client port
Client59016From client port
Cisco Unified Contact Center Management Portal Port UtilizationTable 3: Cisco Unified Contact Center Management Portal Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Browser
Standard HTTP web clientconnection
CCMP Web server A/BTCP 80HTTP
SSL web client connectionCCMP Web server A/BTCP 443HTTPS
CCMPWeb/Application server A
Standard SQL connectionCCMP DB server A/BTCP 1433SQL
Used to read AD accountinformation for supervisorprovisioning
Domain ControllerUDP 389TCP 389LDAP
CCMPWeb/Application server B
Standard SQL connectionCCMP DB server A/BTCP 1433SQL
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.516
Port UtilizationCisco Unified Contact Center Management Portal Port Utilization
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Used to read AD accountinformation for supervisorprovisioning
Domain ControllerUDP 389TCP 389LDAP
CCMP Database server A
For SQL replicationCCMP DB server BTCP 1433SQL
For import of CCE/CCH dimensiondata
CCE/CCHAdministration and Dataserver side A
TCP 1433
For import of CCE/CCH dimensiondata
CCE/CCHAdministration and Dataserver side B
TCP 1433
HTTP connection used for AXLprovisioning requests
Unified CMTCP 80HTTP
HTTP connection used for AXLprovisioning requests
Unified CMTCP 443HTTPS
For the CCMP audit archive jobCCMP DB sever BTCP TCP1024-5000
TCP 135*MSDTC
For CVP file upload file replicationTCP 445UDP 445*SMB over IP
* Also used for named pipes connectivity.
CCMP Database server B
For SQL replicationCCMP DB server ATCP 1433SQL
For import of CCE/CCH dimensiondata
CCE/CCH Adminstration & Datasever side A
TCP 1433
For import of CCE/CCH dimensiondata
CCE/CCH Adminstration & Datasever side B
TCP 1433
HTTP connection used for AXLprovisioning requests
Unified CM(x)TCP 80HTTP
HTTP connection used for AXLprovisioning requests
Unified CM(x)TCP 443HTTPS
For the CCMP audit archive jobCCMP DB sever ATCP TCP1024-5000
TCP 135*MSDTC
For CVP file upload file replicationTCP 445UDP 445*SMB over IP
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 17
Port UtilizationCisco Unified Contact Center Management Portal Port Utilization
These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS portrequirements).
Ports are also required to access all Unified Contact Center Management Portal servers for support reasons(either pcAnywhere or terminal services).
This list does not include standard Windows ports such as DNS and Kerberos.Note
* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to 5000. You canconfigure this range creating the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet locationregistry key and adding the following registry values:
• Ports (REG_MULTI_SZ) - specify one port range per line, for example, 3000-3005
• PortsInternetAvailable (REG_SZ) - always set this value to "Y" (do not include the quotes)
• UseInternetPorts (REG_SZ) - always set this value to "Y" (do not include the quotes)
Cisco Unified CRM ConnectorTable 4: Cisco Unified CRM Connector for SAP
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
SAP ICI connectionTCP 8080(however, thisport can beadjusted via theregistry)
CRM Connectorfor SAP
CRM Connector for SAPTCP 42029CRM DataStorefor SAP
Table 5: Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
"Default Web Site" in IIS Manager..NET Adapter, Administration ToolTCP 80CRM ConnectorServer
MSCRM only.MSCRM ClientTCP 81MSCRM Server
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.518
Port UtilizationCisco Unified CRM Connector
NotesRemote deviceRemote protocoland port
Server protocoland port
Server orapplicationprotocol
Configurable in \ProgramFiles\Cisco\CRMConnector\MCIS\Config.ini
CRM AdaptersTCP 5666CRM ConnectorServer
Remoting Port.Agent DesktopTCP 5558.NET Adapter
Default port for side A. Configurablein the Config.ini file [CTIModuleSetting] Port_A.
Cisco CTI ServerTCP 42027CRM ConnectorServer
Default port for side B. Configurablein the Config.ini file [CTIModuleSetting] Port_B.
Cisco CTI ServerTCP 44027CRM ConnectorServer
Configurable under \ProgramFiles\Cisco\CRMConnector\MCIS\Config.ini and\Program Files\Cisco\CRMConnector\ Server AdministrationTool\WebComponent\ server.config
Server Administration ToolTCP 65372CRM ConnectorServer
Cisco Voice Integration to Genesys Call CenterNotesRemote deviceRemote protocol
and portServer protocoland port
Server orapplicationprotocol
CSTAGenesys T-Server Alcatel A4400TCP 2555(however, thisport can beadjusted usingthe registry)
Genesys SystemInteroperabilityManager
Port Utilization Guide for Cisco Unified Contact Center Enterprise, Release 10.5 19
Port UtilizationCisco Voice Integration to Genesys Call Center
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