portal user group meeting june 29, 2006. agenda introduction (angela taetz) ulogin (mario mezzio)...

Portal User Group MeetingJune 29, 2006

Agenda

• Introduction (Angela Taetz)• Ulogin (Mario Mezzio)• Database Breakup (Mario Mezzio)• New Help Desk Forms (Craig Mollison)• MS Security Updates (Craig Mollison)• WebTrends (Craig Mollison)• Portal Updates (Angela Taetz)• Open Discussion

Ulogin

• Is Ulogin Enabled?

• Benefits of Ulogin

• New User Registration

• Existing User Registration

• Registration Manager

• Reminder to eAlerts subscribers

Is Ulogin Enabled?

• Ulogin logo displayed on login page

Registration with Ulogin

• Users still retain single sign-on capabilities

• Added Security– During registration user adds a question/answer

used to verify your identity if you lose your userid or password

Ulogin Process for New Users

Website

Creates UloginAccount

Creates LocalAccount on Site

Register

Ulogin Process for Existing Users

Ulogin ChecksDatabase

Does User havea UloginAccount?

Yes No

Access to Site

Error PageNo profile

matching user Id

Login

Do they have alocal Account?

Is local Accountin sync with

Ulogin?

Do they have alocal Account?

Yes

Yes

Does user havean account onanother portal

site?

RegisterLogin to that site

to get UloginAccount

No

Yes

ConfirmationPage

Adds LocalAccount to Site

Access to Site

ConfirmationPage

Updates LocalAccount

Access to Site

No

No

Access to Site

Is local Accountin sync with

Ulogin?

Yes

ConfirmationPage

Updates LocalAccount

Access to Site

No

Yes

No

Registration Manager

• No Global Account link

• Users are now listed as local users

• Deleting a user profile only deletes the local account created on your site. The Ulogin Account will be retained

Reminder

• Email to your eAlerts Subscribers

Database Breakout

• Why Breakout the Database?

• Status

Why breakout the Database?

All sites are currently in one large database.

• Performance– By breaking sites up into separate, smaller databases, it

will reduce the load which will improve performance

• Issue Resolution– Reloading the application tables on the back end has

caused double folders and latest news to disappear

Database Breakout Status

• Several sites have been broken out into a new database for testing

• We will be notifying System Administrators as we schedule the breakout of sites

Help Desk Forms

• Why DOIT implemented these forms

• Change is Good! (or, What is different from the last Portal User Group Meeting?)

• When do you submit a Problem vs. a Work Request?

• How PMG handles these tickets

• Examples of Problems and Work Requests

Why DOIT Uses These Forms

• Improves response time• Improves the flow of work through the Help

Desk• The customer can track the progress of their

submitted tickets• Allows DOIT to track trends• Helps DOIT allocate resources more

effectively

Change Is Good!

• Why has the procedure changed since the last Portal User Group Meeting?

Problem vs. Work Request

• Critical Issues – Call directly (622-2300)

• Problems – Loss of functionality (Routing, eAlerts, etc.)– Site is down– Content missing– Double folders– Latest news not appearing

Problem vs. Work Request

• Work Requests– Training– Graphics– WebTrends reports– Form creation– General questions– New site creation– New Portal features

What Does PMG Do With The Tickets?

• All PMG members can see the tickets

• One PMG member has primary responsibility for tickets– Craig M. and Mario rotate on a weekly basis– Craig C. and Rich assist with tickets as needed

Examples

• www.ct.gov/doit

• https://ctmail.ct.gov

MS Security Updates

• A Microsoft critical patch created issues with the Active X control features

• Some symptoms of this issue could include:– Invalid license key errors

– Memory errors and browser crashes

– Losing content from the editor while just toggling between tabs

– Browser just closes on Save as Staged Version or Publish

WebTrends

• Web analytic software

• Free service for DOIT-hosted websites– Applications are not included

• Upgrade to Version 8.0

• Take a look http://webstats.doit.state.ct.us:85

Portal Updates

• Migration Status

• Streaming Video

• DSF Upgrades

• Request for Information (RFI) Status

Migration Status

Completed

In Progress

Queue

On Hold

Streaming Video

• Currently piloting the technology

• Working on an implementation plan and service offering (including a rate)

• Due to infrastructure issues, the earliest this service will be available is September 2006

• Please contact us if you are interested in this service

DSF Upgrades

• DB and application tuning – performed last month

• DB breakup – In progress

• Upgrade to SQL 2005 – on order

• Hardware replacement – on order

Request forInformation(RFI) Status

• Cost estimates from RFI’s were used for DOIT budget expansion options

Presentation Materials

• Presentation materials will be posted on the www.ct.gov/cpi website. We will send the link once they are available.

Open Discussion