poster touchpoint diagram - service design...work touchpoint diagram poster you can use this poster...
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Touchpoint diagramworkposter
You can use this poster for: step 2Designing the neW seRVice
A> Finding ideas together
attRact attentiOn
How do you create awareness and attract attention for your service?
attRact attentiOn
inFORM
How do you stimulate the customer to take action?
inFORM use
How do you respond to customer needs with regard to service provision?
use suppORt
How do you handle problems or questions during service provision?
suppORt Maintain
How do you enter into a relationship with the customer?
Maintain
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