[ppt]introduction to organizational behavior - iugciugc.yolasite.com/resources/introduction...
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Organizational BehaviorOrganizational BehaviorStart up sessionStart up session
Welcome & Class introductionWelcome & Class introduction Course facilitator introductionCourse facilitator introduction Course ObjectiveCourse Objective
To introduce you with what OB is all about and To introduce you with what OB is all about and the inside out of organizational dynamics.the inside out of organizational dynamics.
Teaching methodologyTeaching methodology Teaching will mainly be done through coaching Teaching will mainly be done through coaching
and experiential learning of OB. The key to and experiential learning of OB. The key to success is to keep success is to keep the concept clear, simple the concept clear, simple and always look for its practical application and always look for its practical application in a working environment.in a working environment.
Organizational BehaviorOrganizational BehaviorStart up sessionStart up session
Class norms - Class norms - To get the maximum benefit out of To get the maximum benefit out of the course students are strongly recommended to:the course students are strongly recommended to: Arrive and leave in timeArrive and leave in time. 5 mins grace time. 5 mins grace time Do your own workDo your own work! Copied work will be marked zero! Copied work will be marked zero Come PreparedCome Prepared! ! This is not a lecture-only course!This is not a lecture-only course! Assignments and other related work has to be submitted Assignments and other related work has to be submitted on on
timetime. . Late submission will not be acceptable & marked Late submission will not be acceptable & marked zerozero
Class meetings will NOT cover each & every thing in the text.Class meetings will NOT cover each & every thing in the text. Planned & surprise class quizzes, activities can be planned, Planned & surprise class quizzes, activities can be planned,
be regular.be regular. Cell phones must be switched off.Cell phones must be switched off. No personal, political, religious examples & commentsNo personal, political, religious examples & comments
Organizational BehaviorOrganizational BehaviorStart up sessionStart up session
Course content (session wise)Course content (session wise) Testing & GradingTesting & Grading
Grading will focus on your overall personality Grading will focus on your overall personality rather than one or two aspects. A mid-term rather than one or two aspects. A mid-term examination & a final examination will be given. examination & a final examination will be given.
Case Analysis/quizCase Analysis/quiz 20%20% Mid-termMid-term 30%30% Group Term ProjectGroup Term Project 10%10% Final ExamFinal Exam 40%40% TOTALTOTAL 100%100%
Start up sessionStart up sessionBooksBooks
Stephen P. Robbins: Organizational Stephen P. Robbins: Organizational BehaviorBehavior
Fred Luthans: Organizational BehaviorFred Luthans: Organizational BehaviorVarious OB websites, visits, and any good Various OB websites, visits, and any good
reading materialreading materialCR nominationCR nominationGroup formation & class information Group formation & class information
sheetsheet
Introduction to Introduction to Organizational BehaviorOrganizational Behavior
Tehzeeb Sakina AmirTehzeeb Sakina AmirIU – OB – session 1 IU – OB – session 1 Summer 2011Summer 2011
““You can dream, create, You can dream, create, design and build the most design and build the most
wonderful place in the world, wonderful place in the world, but it requires people to but it requires people to
make the dream a reality..!make the dream a reality..!WWalt Disney
Organizational BehaviorOrganizational BehaviorOO-- Organization, work place, Organization, work place, BB -- Behavior, actions, observable.Behavior, actions, observable. The study of The study of actionsactions that that affectaffect
performance in the workplace.performance in the workplace.Related to stabilitySatisfactionMotivationRewards
Organizational Organizational
BehaviorBehavior
OB is .....OB is ..... What people What people dodo in an organization in an organization How their How their behaviorbehavior effects the overall effects the overall
performanceperformance of the organization. of the organization. Behavior related to Behavior related to concernsconcerns: such as : such as
absenteeism, turnover, productivity etc.absenteeism, turnover, productivity etc. Includes the core of all Includes the core of all work work
determinantsdeterminants (motivation, leadership, (motivation, leadership, power, politics, conflict etc..).power, politics, conflict etc..).
OB works at three levelsOB works at three levels
OBIndividualIndividual
GroupGroup OrganizationOrganization
What is OB about?What is OB about? 3-D : individual, group & organizational3-D : individual, group & organizational At the At the individual levelindividual level: learning, : learning,
perception, stress, personality, individual perception, stress, personality, individual differences etcdifferences etc
At the At the group levelgroup level: teamwork, power & : teamwork, power & politics, interpersonal, decision making etcpolitics, interpersonal, decision making etc
Organizational culture, change, structure Organizational culture, change, structure & design at & design at organizationalorganizational level level
Goals of OBGoals of OBThe goals of OB:The goals of OB:
PredictPredictExplain andExplain andControl Control
Historical BackgroundHistorical Background The famous The famous “Hawthorne Studies” (1924-“Hawthorne Studies” (1924-
30s)30s) Undertaken at Western Electric Company, Undertaken at Western Electric Company,
Illinois; to study the effect of various Illinois; to study the effect of various illumination levels on worker productivity.illumination levels on worker productivity.
Findings were: illumination intensity was not Findings were: illumination intensity was not directly related to group productivity. Though directly related to group productivity. Though they couldn’t explain the behavior that they they couldn’t explain the behavior that they had witnessed! Something more to the had witnessed! Something more to the productivity than mere physical variables!! productivity than mere physical variables!!
Historical BackgroundHistorical Background This generated an interest in human This generated an interest in human
behavior at work place. behavior at work place. Professor Elton MayoProfessor Elton Mayo started a series of started a series of
studies & numerous experiments covering studies & numerous experiments covering redesign of jobs, changes in the length of redesign of jobs, changes in the length of work day, time, introduction of rest work day, time, introduction of rest periods and individual vs group pay plans.periods and individual vs group pay plans.
Hawthorne studies set the direction OB Hawthorne studies set the direction OB and management practices!! and management practices!!
Today’s managerial worldToday’s managerial world Manager of today has to undertake various Manager of today has to undertake various
roles & challenges.roles & challenges. Different research scientists have given Different research scientists have given
different roles/skills/activities performed different roles/skills/activities performed by a manager:by a manager:
Robert KatzRobert Katz – has identified – has identified threethree essential management skills:essential management skills: Technical SkillsTechnical Skills – job knowledge – job knowledge Conceptual SkillsConceptual Skills – ability to analyze and – ability to analyze and
diagnose complex situationsdiagnose complex situations Human SkillsHuman Skills – work with people i.e. to be – work with people i.e. to be
able to predict, explain & control their behaviorable to predict, explain & control their behavior
Mintzberg ModelMintzberg Model Informational RoleInformational Role
MonitorMonitor DisseminatorDisseminator SpokespersonSpokesperson
Decisional RoleDecisional Role EntrepreneurEntrepreneur Disturbance handlerDisturbance handler Resource allocatorResource allocator NegotiatorNegotiator
Interpersonal RoleInterpersonal Role FigureheadFigurehead LeaderLeader LiaisonLiaison
Challenges & Challenges & Opportunities for Opportunities for today’s managertoday’s manager
Responding to GlobalizationResponding to Globalization
Working in different Working in different countrycountry
Working with peopleWorking with people from different from different
countriescountries
Managing Workforce Managing Workforce DiversityDiversity
Organizations are getting more Organizations are getting more heterogeneous: race, gender, heterogeneous: race, gender,
ethnicity etc.ethnicity etc.
Melting-pot approach (no more)
Improving Quality & Improving Quality & ProductivityProductivity
Quality Quality ManagemeManageme
ntnt• Focus on customer• Continuous
improvement• Quality of
improvement in everything
• Accurate measurements
• Empowerment of employees
Process Process ReengineeringReengineering
Responding to Labor Responding to Labor ShortageShortage
Is there a Is there a labor labor
shortage? shortage?
Retaining Retaining skilled skilled laborslabors
Improving Customer ServiceImproving Customer Service
Customer responsive Culture Customer responsive Culture
Customer Customer surveyssurveysSpecial desksSpecial desksSpecial Special schemes & schemes & packagespackages
Improving People SkillsImproving People Skills
Working Working withwith people people
Organizational Organizational structure & structure & culturecultureInculcating Inculcating managerial managerial skillsskills
Empowering PeopleEmpowering PeopleManagers – coaches/advisors Managers – coaches/advisors Make employees in charge of Make employees in charge of
what they dowhat they do
Solutions not Solutions not problemsproblemsDecisions at Decisions at the operating the operating levellevel
Coping with temporarinessCoping with temporariness
Temporary/ contractual work Temporary/ contractual work forceforce
FlexibilityFlexibilitySpontaneitySpontaneityunpredictabilitunpredictabilityy
Change and InnovationChange and Innovation
Change – a frequent Change – a frequent happening in modern worldhappening in modern world
Preparation for Preparation for changechangeAdaptabilityAdaptabilityCreative/novel Creative/novel solutionssolutions
Work / Life ConflictsWork / Life ConflictsBalance between work and Balance between work and
lifelife24x7 concept24x7 concept
Working hours (banks & Working hours (banks & restaurants)restaurants)
Dual career familiesDual career familiesFlexi timeFlexi timeResources – Resources – work from work from homehome
Improving Ethical BehaviorImproving Ethical BehaviorWork EthicsWork Ethics
Deviant work behaviorsDeviant work behaviors
FavoritismFavoritismRule breakersRule breakersPlay politicsPlay politics
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