preparing for murphy’s law: when stuff goes wrong in user research

Preparing for Murphy’s Law: When stuff goes wrong in user research UX Australia 2013 improv talk

When observers go wild: Interrupting participants!

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The under preparer: No plan, no dry runs...OMG!

Know your shit: Don’t show up without some understanding of the domain

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Technical glitches

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Losing attention: Oops, what did the participant just say? Image source: unknown

The mis-recruit Someone who managed to slip past the screener

The Grunter: Where getting more than a one word answer is like pulling teeth

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The Money taker: Only there for the incentive….

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International problems: When translations go wrong….