presentation & by-line goes in this space (edit slide master) it monitor in corporate it...
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Presentation & By-Line Goes In This Space (Edit Slide Master)
IT Monitor in Corporate IT NetworksMartin Ottersonmotterson@wiredcity.comChris Farquharcfarquhar@wiredcity.comMark Weatherillmweatherill@wiredcity.com
Presentation & By-Line Goes In This Space (Edit Slide Master)
WiredCity
• WiredCity Founded in 1999
• Perth WA, Australia• 4000+ Clients• Service Provider
Powered by IT Monitor• Remote Network
Monitoring• Web Hosting• Datacentre• 24x7 helpdesk• Connectivity Solutions
• WiredCity an OSIsoft Company• IT Monitor -Emerging
Markets Business Unit
• WiredCity• Seattle WA, USA
• Sales and Marketing
• Perth WA, Australia• Sales and Systems
Engineering
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WiredCity’s Mission
“ Apply unprecedented scientific analysis to increase reliability, optimization and availability of IT infrastructure.”
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Overview of IT Monitor
Infrastructure Mapping Collect, Store, Transform Data Provide Actionable Information
DataCollectionagents
AdvancedPost Processing Analysis, alarming and
presentation tools
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IT Monitor for applications
• ERP• SAP, MRO, JD Edwards
• Oracle• Microsoft
• SQL, Exchange, Windows 2003, Active Directory, Web Services
• Unix/Linux• IP Telephony• Video
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IT Monitor for devices
• Vendor Independence via open standards• Cisco
• Routers, Catalysts, Switches,• Firewalls
• Syslog interface to collect security information• VPN (Virtual Private Networks)• Industrial controls
• HVAC• Power• Security access• Fire suppression
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IT Monitor for Network Infrastructure
LAN-(Local Area Networks)Cisco NetFlow Interface
• Billing and Security• Vendor independent-Packet Capture
• WAN- (Wide Area Networks)• Cisco Service Assurance Agent (SAA)• TCP-Response and PING
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Why IT Monitor?• High Fidelity historical data allows the following:
• IT Monitor provides unprecedented scalable End to End performance data
• Applications, Devices, Network Infrastructure
• Collect & Consolidate Behaviors, Events, Patterns of Utilization- for accurate Capacity Planning
• Isolate & Identify Root Cause of Trouble
• Reduce Support & Development Costs
• IT Monitor grows with the adoption of new technology
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Why IT Monitor?
“If PI is used to monitor nuclear power plants it has to be good
enough for IT infrastructure.”
Presentation & By-Line Goes In This Space (Edit Slide Master)
Corporate IT Infrastructure• Multiple Servers and software systems
• Internet Links
• Ethernet connections to other sites
• IP Telephony, PBX
• Multiple sub network and network devices
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Corporate IT Dilemma
• Require a solution that addresses all IT
infrastructure management needs
• Corporate Networks are managed by multiple
products across the areas of:
• Configuration, Performance, Fault, Security,
Accounting/Billing Management
• HP Openview, IBM Tivoli, Cisco Works
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Does this sound familiar?• PI has a 20 year history
integrating data across 370+ control systems
• IT Monitor treats Corporate IT products as control systems
• Integrates across multiple systems
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IT Monitor Outcomes
• Reduction in Technical Support Costs – 15%-25%
• Reduction in System Administration Costs – 25%-35%
• Billing of Internet traffic from 80% to 99% accuracy
• Reduction in ISP churn from industry norm of 34% to 12%.
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Is this Rocket Science?
• Is it as hard as cloning a sheep?
NO!• Is it as hard as landing a man
on the moon?
NO!• Is it as hard as learning to fly a
plane?
NO!
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IT Monitor makes it easy!
Easily Displays and Notifies on:
• Memory leaks in Applications
• Hard disks reaching capacity
• Network links becoming congested
• Availability of network/system devices
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What is the potential?
Large world-wide resource company:• Business Unit spends US$10 million
per annum on SAP support• This is not application support!• It is the infrastructure behind SAP
operating• Their potential ROI on a US$1 million
IT Monitor install is 200% per annum
Presentation & By-Line Goes In This Space (Edit Slide Master)
IT Infrastructure Tool Kit• IT Monitor and PI Interfaces – multiple devices,
multiple IT control systems• Application Framework/event Framing –
Network Modeling and Design• ICE/Rt Reports Reports – Distributed
corporate reporting• ACE/Buzz Me – Alert and Response
Management• PI-to-PI – Multi-site Integration
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Automating Installation• Template Library of Managed IT Devices
• Pre-built tags and Process Book Templates
• Based on a Design Questionnaire
• Manufacturer based performance data
• Defines normal operating criteria and alarm conditions
• Beneficial for troubleshooting and Manufacturer Technical Support
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IT Monitor for Voice
• Ericsson Corporate Networks
• Integration of Data and Voice
• PBX and IP Telephony
• Managed Service for their clients
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IT Monitor for Security
• Japanese Consulate
• Syslog focus with thrid-party intrusion detection software
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Cisco Voice and Microsoft
• Call Manager and Unity Integration
• With Active Directory and MOM
• Cisco Powered Site
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IT Monitor for Billing
• Serviced Offices
• Accounting/Billing for delivered services
• Voice
• Data
• Video
• Power, Air conditioning, Security
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IT Monitor
• I know what my data and voice networks are doing - every moment of every day
• I know how my network and supplier’s are performing - every moment of every day
• I know if I am protected from external/internal threats - every moment of every day
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IT Monitor
• I can see what my Internet usage is and when I am about to pay more than I would normally have budgeted for, before it happens!
• I can see ALL of my Infrastructure:• Voice• Internet• Servers• Services• Bandwidth• Desktops
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