presentation ht 101

6.0 – TOURISM & HOSPITALITY CAREER PATHWAY AND ENTREPRENEURIAL OPPORTUNITUES.

6.1.1 – Identify career opportunities in tourism and hospitality industry.

•Food and beverage restaurant owner•Accommodations hotel owner•Tour and travel bus line owner•Attractions amusement park general manager

Entrepreneur

•Restaurant manager•Hotel manager•Tour bus line manager•Director of special attractions

Manager

•Maitre D’•Ass. Executive housekeeper•Superintendent of bus maintenance•Amusement park supervisor

Supervisor•bartender•Operation chambermaid•Tour bus driver•Operations ride operator•Food and beverage server •Entry chambermaid•Ticket agent•Entry ride operator

Entry level

6.1.2 – Explain employability skills necessary for success in tourism and hospitality profession.

a) Communicatio

n skills

Developing Effective

communication skills

Non-Verbal Communicatio

n skills

Body language

Key body language aspects

Eye contact

Facial expressions

Body posture

Verbal communicatio

n skills

The choice of words

Cross-cultural challenges

Responsibility of the cross-

cultural communicator

Presenting a professional

image

b) Team work

Contribute

ideas

Help others

Give feedba

ck

Check understanding

Ask questio

ns

Respect

differences Follow

procedures

Share leaders

hips

Agree on

goals

c) PROBLEM SOLVING

Focus on customer

Listen attentively

Be courteous and discreet

Suggest alternative

Refer if necessary

Implement solution

Follow up

Record the situation

D) GOOD INITIATIVE AND ENTERPRISING ATTITUDE

Beyond hello

How to treat

others

The membe

r mindse

t

Who are

your greeter

s

E) PLANNING AND ORGANIZING SKILLSArrange the activities, people, or materials involved into a sensible order.

List and figure the equipment, time and manpower needed for the job.

Next list your plans in their order of importance.

Take time to write down a plan of action.

Identify action steps, resources or obstacles involved in reaching a goal.

Prepare a schedule.Set priorities.

F) GOOD SELF-MANAGEMENT

Have a good work ethic.

Keep healthy and take care of yourself.

Be more productive by creating good

habit & rejecting bad

ones.

Be self-disciplined.

Get on time.

Be patient

interest

Non-emotional

Willing to learn

g) Lifelon

g learnin

g attitud

e.

H) GOOD TECHNOLOGY KNOW-HOW.

Efficient in handling modern

technology.

Should have your own

email.

Must alert and

efficient.

Willing to learn.

6.1.3 –PLAN A CAREER LADDER IN THE TOURISM AND HOSPITALITY INDUSTRY.

Entry level ( certificate 1,2 & 3 in hospitality)

Supervisor( certificate 1,2 ,3 & 4 in hospitality

Manager ( minor e.g.; diploma, degree, master)

Entrepreneur ( degree, master)

6.1.4 – EXPLAIN THE IMPORTANCE OF ENTREPRENEURIAL ACTIVITIES IN TOURISM AND HOSPITALITY.

Economy Provide employmen

t

Increase people status

Tourist attraction Expended local product

6.1.5 – ENTREPRENEURIAL OPPORTUNITIES WITHIN THE TOURISM AND HOSPITALITY INDUSTRY SECTOR.

6.1.5 – entrepreneurial opportunities

within the tourism and hospitality industry sector.

Chalet

Hotel

Restaurant

Catering

Travel trade

Bridal

6.1.6 – PRACTISE PRE-REQUISITE KNOWLEDGE, SKILLS AND APTITUDE NEEDED TO BE SUCCESSFUL AS AN ENTREPRENEUR IN TOURISM AND HOSPITALITY.

a) Must have knowledge in tourism and hospitality

a) Must have knowledge in tourism and hospitality

b) Skilled all off part in tourism and hospitality

a) Must have knowledge in tourism and hospitality

b) Skilled all off part in tourism and hospitality

c) Are aptitude person

6.2 – EDUCATION PATHWAY IN TOURISM AND HOSPITALITY STUDIES.

Vocational school Colleges

university

6.3 – DISCUSS THE CHALLENGE IN THE DYNAMIC TOURISM AND HOSPITALITY WORK PLACE.

a) Treat the customer

b) Time management

c) Environment of work place d) Competitor

e) Sanitation

THANK YOU!