problems at bakmie mania

William Widjaja 13th October 2007

Introduction Problem Listed Solution Recommended Implementation of Solution Timeline Conclusion and Further Check

Status Did a check on the Areas between 1400

hrs and 1800 hrs Listed a Number of Problems below

1. Lalat 2. Cleanliness3. The Messy Drink Container4. Dishwasher 5. Slow Moving 6. Data Entry 7. Stock Problem 8. Unable to handle during peak

times/miscommunication 9. Design low Cost

1. Dirty Floor 2. Ugly Computer seen 3. Lack of Garbage bin4. Cigarette butt shown

around.

Do Not wash the dishes when it is Busy Just leave the dish lying outside Complain no Dishwasher ? ( human ) Unclaimed dish on the table

Slow Service Leads to a lot of cancellation OrderProblems lies with the miscommunication

among staff Lacks of cooking opportunities Slow up to 30 minutes and above

No Direct Connection to main office Lost of data while bringing to office No backup Data Once a week ( inefficient measuring of

data )

Food Sold Out during peak times Uninformed low stock content Not informed to the customer about low

stock

•Unable to handle customer demand during peak times •Lack of Staff during peak times •Miscommunication when dealing with customers •This lead to slow order and cancellation

PROBLEM LALAT SOLUTION- INSPECTION ( FIND

BREEDING SITES )

Caulk or cover all openings into a home to prevent flies from entering. Efforts to exclude flies must be done prior to when they enter buildings.

Sanitation: Practices that remove breeding areas are fundamental to the control of filth-breeding

Remove or cover garbage regularly and clean spilled animal feed and manure. Proper management of a compost pile is important.

Removal of other breeding areas, such as overripe fruit (fruit flies) or the gelatinous material down the drain (drain flies) is also fundamental to their control.

Developed Fruit Fly Trap

PROBLEM STATED : NOT CLEAN KITCHEN

Solution Proposed :Introduce Cleaning Schedule

Utilize Software for Cleaning Duty Roster Cover Rubbish Bin

Problem Stated : Drink Container Looks Dirty

Short-Term Solution : Cover Messy Drink Container with Cloth

Long-Term Solution : Developed a Bar Counter ( suggested by papi ) and hide the botol behind

Problems: Dish lying around when its peak time. Not Clean

Solution Recommended: Duty Roster of Cleaning

Solution recommendation 2 : Hire Part-timer only during peak times (1800 hrs -2100 hrs )

Solution Recommendation 3 ; Stack more plates

Problem : Data not updated ( no)

Solution : 1. Send the Data ( with Snail Mail )

Solution : 2. Send Data with internet ( Buy A GPSR Phone with Internet Capabilities)

Problem : Food Ran Out During peak times

Solution Recommended : Estimation of food ( food management ) System

As for Sapi ( inform of slow service )

Problems ; Miscommunication and Slow Serving during peak times

Solution 1: Put Majalah/Koran Stand so that everyone can read while waiting.

Solution 2 : Kerupuk Style ( but write it down )

Solution 3: Divide each Waiter into Section

8 Tables

8 Tables 8 Tables

Cashier

Cleaner and

Dishwasher

Separate Smoking and Non-Smoking

Update Menu by End of November 2007Add Appetizer and Dessert Delete Un-popular Menu Add New Menu Update Menu

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