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Project Peace: BEST’s integrated system implementation
MN JayasankarKLG Systel Limited
BEST – A Good (G)old Utility
The Old Utility
• The Bombay Electric Supply & Tramways Company Ltd (BEST)
• a history of 134 years
• its started with own gen. capacity of 4,300 HP
• No generation these days.
The Gild Utility
• 9,44,000+ consumers, 11,75,000+ meters
• 2059 substations (RSS, DSS & DTs)
• 9300 Circuit Kilometers of feeders / cables
132, 33 & 22 kV Sub Stations
• The most populous underground electric cabling System in India
• Digitisation of records of 9300 KMs of feeders / cables is ongoing
• Phased replacement of most of the 11+ million mechanical meters are in process
• The Company powered with 7800+ Employees
• The number of intra-city offices are 30+
BEST Specifics
BEST – the need – felt and faced
Operational Excellence
• Services with rare outages – SAIDI < 34min, CAIDI ~57 min, SAIFI < 0.52
• Ensuring availability with high Network Density –Over 14K Customers per sq km
• All underground services
• Service with low response latency – Political and statutory compulsions
• Trusted to meet high expectations – Economic Capital, Film City
BEST Performance– the figures speak…
BEST – the quest…
How to improve ?
• Better Technology intervention
• Enhanced Information Transparency
• Superlative Financial Management
• Technology for Meter Reading
Project PEACE– Intervened Functions
Operational fronts for reforms ?
• Customer Care Centre – IVRS based
• Billing and Invoicing
• Automated Meter Reading
• Load Flow Analysis
• Technical Loss Assessment
• Energy Accounting and Load Forecasting
• Outage Information System
BEST – the Spread of Implementation
• Order Placed – 6 Nov 2007
• Data Centre Preparation – 31 Mar 2008
• System Study – 31 Jul 2008
• Configuration & Testing – 31 Oct 2008
• Go Live 1 Ward – 15 Nov 2008
• Full Roll Out – 1 Jan 2008
• Operation & Maintenance – 5 years from 1 Jan 2009
Project PEACE – The time lines
• Not only an ERP – some thing more, many things more
• Not only software implementation – domain synergy is the need
• Not only installation – Integrated Information, Inter-Operation and Maintenance
• Not only Consumer Satisfaction – Operational Excellence too.
• Not only IT Intervention – Continued Maintenance of the implemented system
Considerations
• Implemented System shall be an Integrated One – not ‘Integrateable’ one
• A partner with strong utility business expertise to implement the system
• The implementation must follow operation and maintenance, training & knowledge transfer at a comfortable pace.
• Change Implement-Handhold-AMC to Implement-Maintain-Transfer
• Keep partner to cool off the change
Innovative Decisions
BEST IT Roll Out
CM
Bill
AM
RM
NM
�Vidushi / SAP-ISU�Customer Care Centre�Camera based Spot Billing�Automated Meter Reading�Load Forecasting System�Management Information
SystemCI
EA
MM
CIS
PSMS
CRM
ABT
BCCs
CDC
LF
IVRS
SBM OIS
MIS
Project Peace and its pieces
Customers -
Domestic
Customers -
Industrial
Manual Meter Data
entry
AMR
Physical Reading
Hand Held Readers
Data Collection Layer Communication Layer Data Sanitization & Unification Layer
PSMS GUI for Technical
Loss Analysis
AMI System Interface for
Device Provisioning, Trend
Analysis
Interface for Load
Forecasting and Demand
Side Management
Application & Presentation Layer
Vidushi Interface for Portal
Like Features
SAP Interface for Master
Data Management
Vidushi Database
SAP Database
OPC Server for
PSMSCustomers -
Commercial
Hand Held Metering
DevicesSpot Billing Machines
AMI Data Pre-
processor
(Connectgaia -
MDM)
Vidushi Data Pre-
Processor
Data & Process Layer
SOA based Integration Architecture
AMI Database
Load Forecasting
Database
• 14 years if software development and services experience in utility sector
• Offers Business Life Cycle solutions and Power System Solutions.
• Brought up with many Fortune 500 companies in the areas of Oil and Gas, Manufacturing, Retail, Infrastructure, Power, Process, and new economy industries such as Information Technology, Telecommunications and the service sector.
Partner in Journey –
Architecture
�Vidushi�Connectgaia�SAP IS-U�PSMS�Load
Forecasting
�Vidushi�Connectgaia�SAP IS-U�PSMS�Load
Forecasting
�Master Data�User Management System
�System Status�Asset Management�Network Management�Customer Information
system�Control Board �Dashboards
�Plots and Charts�Knowledge Assisted
Reporting�Data Backup
�Master Data�User Management System
�System Status�Asset Management�Network Management�Customer Information
system�Control Board �Dashboards
�Plots and Charts�Knowledge Assisted
Reporting�Data Backup
End MetersEnd Meters ConnectivityConnectivity BackhaulBackhaul ApplicationApplication GUI & LAGUI & LA
wireless
wired
GSM/GPRS
and more…
Internet
Mobile Network
Device LayerDevice Layer Comm. InterfaceComm. Interface Data Transfer
Data Transfer
Clean/Process
/MDM/Persistency
Clean/Process
/MDM/PersistencyPresentmentPresentment
MDMMDM
NETWAVERNETWAVER
AMIAMI
SAP IS-USAP IS-UVIDUSHIVIDUSHI
LFLFR
WABTABT
RW
IVRSIVRS
AMR DATA COLLECTION
AMR DATA COLLECTION
RW
RW
AMI DISPLAYSAMI DISPLAYS LF TERMINALSLF TERMINALS
PSMS TERMINALS
PSMS TERMINALS
SAP DISPLAYSSAP DISPLAYS
RW
PSMSPSMS
RW
RW
RR
RW R
RW
R
RW
RW
RW
RW
Interaction, Integration and Data Flow
Salient Features of Integration
• The schema shall avoid duplication of data tables in same database and principle of BW shall be applied, as much as possible.
• Since, the minimum data updating frequency is 15 minutes, in-memory data tables shall be suitably (down)sized for performance improvement.
• A Modular MDM with modules in which logics and validations configured separately with each Application, to start with Billing, ABT, PSM, Load Forecasting and IVRS/Customer Care.
• APIs / Services so designed in MDM shall be quickly adaptable to the counts and items of parametric requirements
• To minimise the complexity of multiple user interfaces, SAP GUI to display as much role-classified data as possible in its interface.
• AMI Specific, high frequency, auto refreshing data like charts etc to be displayed in AMI GUI.
• The Load Forecasting and PSMS will have its own GUI for its operational management. However, the MIS portion of it shall be consumable by SAP GUI
• Similarly, AMI application shall offer MIS and CCS information, consumable by SAP / CCS / IVRS GUIs.
19
MDUS – Our AMI
• Data being pushed to servers
• Time sliced connection management for very large consumer base
• Assured message delivery using MQTT Technology
• Data Preprocessing for Reporting and Load Fore casting applications
• “Shoulder Tapping” on field units on “urgent calls”
Resource Management in Implementation
• Three Tier Approach– Teams are defined to include the Utility
Members, Implementation Partner Members, Consulting Partner Members
– Project Management is with Implementation Partner
– Consulting Partner brings in more of global best practices and mitigation of implementation blues
– Expert Consultants are expected to vet the process and progress of implementation and to ensure alignment to the roadmap.
20
21
Approach• The state-of-the-art Data Centre is planned,
developed and commissioned.
• High reliability servers specifically sized for each of the applications are deployed
• Series of In-house testing of applications before deployment in the Data Centre
• Scheduled training programme by deploying Mentors at each of the offices
• Gradually depleting Hand holding of Users for introduction to the system is planned
22
Approach
• Modules of various AMI Applications are ensured with SOA Compliance
• Applications are defined and being designed with Integration and Inter-operability in consideration at apex level
• Rule bases and Management are maximised at the server level
23
Present Status (14 Oct 08)• Vidushi-SAP – Deployed. User access configuration
under testing
• Data porting – Second Level Testing completed.
• AMR – field Installation of Meters and AMR Boxes are being on. To be completed by Mar 2009, due to the availability of system outage for retrofitting. Application is deployed
• Tech Loss Analysis-SLDs are completed. Data being aggregated for direct porting
• Load Forecasting – Installed, Being tested
• Customer Care Centre – Integration Testing Completed.
• Bills for 4 out of 9 categories compared with previous 4 months data.
Challenges
• Requirement of accommodating dual address requirement
• Support for ongoing data sanitisation activity through Vidushi
• Incorporation of change customer expectations evolving during the implementation
• Unavailability of relational electrical system data at the lower tiers of distribution
• The strength & inheritance of the processes of the century old company
25
Introduction
• KLG Systel has developed its own Business Process Automation Software christened “Vidushi”
• The company also developed the award winning Demand Side Management solution “connectgaia.com”, with hosted web solution for the DSM
26
Introduction
• It is also Go-to-Market partner of SAP, IBM, Elster Metering and many more.
• “Vidushi” has a customer base of over 45 million.
• Connectgaia has a user base of 60 with around 1000 installations.
• The company has 4 SAP implementations to its credit, including the implementation of SAP in BEST
• It has an Employee Productivity of over 5 Million per employee per annum
• Listed in NSE, BSE, Luxumberg and Singapore
27
Introduction
• KLG Systel has developed its own Business Process Automation Software christened “Vidushi”
• The company also developed the award winning Demand Side Management solution “connectgaia.com”, with hosted web solution
• Its Life Cycle Solutions division handles Computational Engineering & Sciences, Enterprise Project Management, Automation & Manufacturing, Enterprise Business
• Its Power Systel Solutions manages SG61, Vidushi, ETAP , PSMS, PSCAD, CMPIC, connectgaia.com and SAP supply and Installation in Utility Sector
Why KLG• KLG has over 14 years of experience in operating
in Energy Distribution and Plant Life Cycle Management Systems
• KLG Possess the Domain know-how right through its past operations
• KLG has an accepted solution “Vidushi” for managing the Information System of Utilities
• KLG has in-depth knowledge to the intricacies of Demand Side Management and complexities of communication associated with it
• KLG has a fleet of experts on board and on call from the Utility Domain both in performing and advisory rolls28
29
Summary• Utility requirements transcends ERP and longs
specifically for the following too– field measurement systems
– hybrid communication systems
– integrated data and Application centre
– Integrated IVRS based Customer care Centre
– System Operation by the Implementation Agency, in continuation, for at least 2 years
– Field Services by the by the Implementation Agency for the hand holding period will provide grass root level cultural change
Infr
astr
uctu
re S
ervi
ces
InformationServices
DevelopmentServices
SecurityServices
IT ServiceManagement
Data Transport
Data Sources
AM AMI GIS MM BillingRevenue
Mgmt
SG61 MDM
Business Optimization Services (Analytics)
Inte
ract
ion
Ser
vice
s E
nabl
es c
olla
bora
tion
betw
een
empl
oyee
s, c
lient
s,pr
oces
ses,
and
info
rmat
ion
(por
tals
, das
hboa
rds)
Par
tner
Inte
ract
ion
Process Modeling& workflow
CI
SCADA
Enterprise Service Bus
CRM DSMEnergyAccntng
An architectural blueprint to support the integration of applications and new services for a Utility company.
Technology Platform
Solutions Available
Solutions available� Vidushi Software – developed in technical collaboration with IBM and
SAPCovers� Consumer Indexing� GIS� Asset Management� Connection Management� Meter Management / Meter Data Management� Energy Accounting and Reconciliation (Technical / Commercial Loss
Analysis)� Customer CareOther Applications� Load Forecasting� Load Flow Analysis / Technical Loss Analysis
33
Connectgaia.com – Intelligent Electricity
• enables the creation of an intelligent network
• pools dispersed and diverse resources
• build a power generation, transmission and distribution network that is flexible, accessible, reliable and economical
• Leverages advanced metering, sensors, proven IP communication technologies and a robust IT backbone
• empowers electricity consumers and bring more intelligence in energy management
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Connectgaia.com – Home Metering
35
Connectgaia.com – Industrial Metering
• System sho
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Future Place - Connectgaia
• Mobile Cell Power Supply Monitoring System
• Highway Exhibit Control Systems
• Agricultural Pumps Monitoring & Control Systems
• Farm House Monitoring
• In room ambient & facility controls in Hotels
MN JayasankarKLG Systel Limited
jayasankar@klgsystel.com
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