promise management
Post on 22-Jun-2015
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Promise ManagementPromise ManagementNilanjan BasuNilanjan Basu
It is not what we gain
but what we save
that makes us rich.
It’s not what we read
but what we remember
that make us learned.
Its not what we profess Its not what we profess but what we practice but what we practice that gives us integrity.that gives us integrity.
Its not promise
but Promise Management
that enriches our personal image.
Instances of Promise Management
“I am taking my bath and will call you in five minutes”-if you have promised earlier to call
If we forget to call/do something-”Oh! I am sorry, I forgot”
Paying huge debt in time Punctuality Enquiring about missed calls Attending social functions
Instances of Promise Management
Sending data/submitting report required by supervisor within DEADLINE-if cant -due to unavoidable, exceptional reasons-please inform your supervisor –DON’T TAKE OTHER PERSON’S FOR GRANTED
Saying “no” to unreasonable expectations with justifications given sagaciously
If you cant take up customer’s call – please call me after 30 mins (eg.) due to some unavoidable reasons and
don’t say always that you are in meeting.
Common errors• “ I have a great relationship with him,
if I do his work later on , he wont mind”.
• “Don’t worry. I will manage. I will convince him…”
• “Credit has signed off with a condition that I have to submit latest salary slip by tomorrow.No problem-I will submit when he will put the file on hold during underwriting…”
! ! ??
One very common mistake we do as a
mentor – not keeping promise
to guide/train team members in a structured way
and stillexpect outstanding results.
Remember promises kept – use note pad/diary
There is nothing wrong in resisting others’ unreasonableness
Remembering promise is a technique to augment one’s own character and personality
Intelligence and capability are not adequate.
We must have the joy of doing things
beautifully.
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